Eledda

Hope someone can help me. I am new to all this. Bought a Love Scene animation which uses Pose Balls and animation either local or in world. When I active the pose ball I sink into the ground and then my partner disappears with me. What are we missing? Many thanks

Purchased items 9th March from Henmations Store. Items were delivered correctly. Went to Sandbox Island to Rez and set up everything. Encountered a problem in Sandbox and had to log out. When I came back in I couldn't activate the HUD, I lost some of the dances which were no longer in the contents folder of the HUD. I can't find the transaction anywhere which concerns me because it was over 8500 Linden so effectively I have no evidence that I purchased the items other than I have something in my inventory which doesn't work. I hope someone will be able to help me out. Await a speedy reply. Regards