KaycieLee

Thanks for all of the supportive and sympathetic responses. I had really hoped LL would weigh in here with some sort of answer to the problem, or at the very least an acknowledgement that they were aware and dealing with it. At this point, I am going to be forced to let my parcel, and in fact my premium account, go, and return to free account status. When my current supply of Lindens is gone, that will be the end of my purchasing, as I have no confidence whatsoever in the safety of LLs handling of my account. I cannot afford to give access to my real-world finances to a company that has demonstrated they are irresponsible, and simply don't give a damn about their PAYING customers.

On 11/27 I attempted to purchase Lindens to pay my tiers etc. The total Real World price was $60.54. I got a notice saying there was a problem completing the transaction, witha "try again" button I did so. eventually making 3 failed attempts. When I checked my VISA account, I found that it had been charged THIRTY-TWO TIMES in the amount of $60.54! My account was shut down due to "Unusual activity", after being lightened by a total of $1937.28 I contacted my finacial institution and was told that because the transactions had been "authorized", I could not recover the money unto Dec. 8, as the transactions would be carried as "pending" for 10 days, unless Linden Lab notified them that the transactions were erroneous. I then attempted to reach LL to see what they were going to do about it. After waiting on hold for over 30 minutes, my first call was disconnected. A second call was also put on hold for over 20 minutes before it was finally answered by a customer service rep.(The long hold times tipped me that something was up , as it indicated that there were a LOT of callers trying to get their money back) The Customer Rep I spoke to began by asking me if the problem was a Linden purchase that was takem multiple times. This indicated to me that the problem had happened to a lot of people, and in fact was known to be occurring. She reviewed my account and admitted that the transactions had been made erroneously, but that she had no way of notifying my finacial instituion of this fact, so I was out of luck as far as recovering my money in a timely manor. I would just have to wait it out. She also suggested I watch the "Grid Status" page to see when the problem would be resolved. Well, not only am I still waiting to have the $1937.28 released, but I have seen NO public statement from LL re: the problem having occurred, or any fix being applied. The fact that they didn't even have the common courtesy to notify my Financial Institution of the error indicates to me that LL has no regard whatsoever for their customers. Having my account drained of $1937.28 is not an inconvenience, it's a disaster, as I have REAL LIFE rent and bills to pay, that are now going to be overdue. LL's failure to step up and make good has soured my entire Second Life experience.