Brandy Little

Why can't merchants REFUND customers who demand a refund from within Marketplace? They allow to redeliver an item but cannot REFUND a customer. Basically, this means that every time a customer contacts a merchant for a refund merchants are stung for the commission. For example... a $500 item ... Marketplace take $25. Why should merchants foot the bill for this if they decide to refund customers? This is unfair and needs to be looked at. The other thing is that a disgruntled customer who demands a refund and gets one will still be able to REVIEW an item after they have recieved a refund therefore causing people to avoid their product for no fault of the merchant. Seems that LL need to look at fixing this.