I'm having the same issue, I think i've downloaded 12 viewers over the past 6 hours. and when i go to open them it looks like its starting up just fine, then it says something about an llc code or something like that, says its (NO RESPONSE) then closes... anyway around this? i mean i just created an account, and cant even get into it to play. also i cant figure out how to disable anything but my firewall which i tried logging in with it turned on and turned off. I'm not sure if its my computer or just my programs im getting. Any idea as to what viewer will run on a "dell inspiron 1521"? Also any help welcomed greatly