I wish you could please tell me what to do to make Widows 8 work. I have tried SL viewer (can't see anyone but myself; everyone else appear grey and the music only plays for a second and shuts off). I've tried Phoenix and Firestorm (I keep getting booted, still seeing grey people and similar problems with the music). I'm really frustrated because I paid a fortune for this laptop last night. 8 Gigs and all the bells and whistles; but I can't do the thing I enjoy doing most. Please help.