Joyenne Antiesse

Everytime I log in on a specific avatar I am asked to choose my gender again and my stuff is gone. Also, despite having it set to login at home it logs me in to this same specific infohub. When I choose log in to last location and log out in another sim it still sends me to this same infohub. This account was reactivated a few weeks ago, but I hadn't tried logging into it until yesterday. All the stuff I bought yesterday is gone and I am now ruthed again. I can't figure out what on earth could be causing this and it's very frustrating. =/