Long story short, I'm just trying to help my little brother get his password reset for his account. He is a minor, and in the USA, anyone under the age of 18 IS STILL CONCIDERED A MINOR! The person I spoke with was trying at first, but then became incredibly rude to me. Unable to provide me about information in the TOS on Age Restriction, something I had to look up myself, he had misinformed me about the age restriction,. I wanted to report to his supervisor about this and how his behavior had changed. Only for him to "tell" me that a supervisor is not avalible at the time. So I demanded a number to reach a supervisor on, as well as a name for the said Super Visor. He refused, being incredibly rude to me this whole time. Finally giving me a number that when called would call a cosmetic's shop in MA; http://www.yelp.com/biz/iredale-mineral-cosmetics-great-barrington-3 AS WELL AS a fake Lindin Lab's Screen Name; Govenor Lindin I know by LAW, that as my brother's guardian, I am allowed access to his accounts, including but not limited to, 'PASSWORD RESETTING". The guy had misinformed/lied about the TOS, then lied about the number AND name that was given out! He did not provide an employee number and "claims" that he does not have an SL account that I could have used to report him with instead. Right now, I would like a REAL phone number that would lead me to a supervisor for Lindin Labs, as well as the Supervisor's FIRST NAME (The law in the US prohibits customer support to give out their last name) I hope someone who works with Lindin Labs sees this and contacts me n SL about how to report STAFF OF LL for rude, lying, misinformed, and abuse on their customers.