LOL, I can't believe they told you that...Guess they have no clue ..I am of the belief that arrogance is a quality one learns to mask their own insecurities or just plain narcissistic personality disorder, or to make up for something they are not, but let's not open that can of worms in this..I know I go out of the way to work with my customers and non-customers as much as I can. I like to think that loyalty and customer service, as well as a genuine effort to treat folks as you want to be treated still has some value ..Call me silly, but I still like to believe that some of us build for the fun, make things to challenge ourselves and are open to learn, teach and share with others...Silly me