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nicholsong

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  1. "Commerce 101, reporting and establish trust when you handle peoples money." Thank you, this hits my nail on the head. I treat LL just as I would treat a local business, online megamerchant, or department store. If you were LL and said to me something like "Hi folks, developing and managing a huge virtual world with a commerce and delivery system is no small endeavor, we're working on it and thanks for the bug report", I could nod my head and say OK that makes sense and I will cut you more slack. You can sail many miles in the oceans of my heart on just a slight breeze of trust. But if I get the idea that you're just throwing me knuckle balls, well then I just pick up my toys and go home. It's really that simple.
  2. "Of course LL never has time to fix such a problem because they're too busy trying to simultaneously convince us both that the problem does not exist and that the problem is our own fault." ...You know, when I posted my first comment last night, I hadn't read the entire 4 pages of this thread, but now that I have, and see that sort of convincing being attempted so patronizingly, I'm more annoyed than when I was losing 6 out of 6 delivered items. This is becoming an issue for me personally that is annoying as to make me consider leaving entirely. part of me says "it's only 133L" but the fact that I see the commerce linden here trying to make me feel like my experience is of my own doing or doesn't exist makes me not want to support their little money-pit whatsoever. It's only 133L, multiplied by all the people its happening to. It's only 133L, that makes me hesitant to spend another 1L on any of the people or vendors or sim artists that I like to pay in support of their efforts making SL enjoyable. Get my point, Linden? I didn't even write the vendors yet who did get paid to ask for my product. I'm tempted to just walk away entirely, and recommend people avoid Second Life like a scam. It's only 133L, but the reaction is poisoning my experience. I just logged in to see if they showed up, and they didn't. So I logged out again. I don't think I'll play in SL today. And if I do, I'm frustrated enough to tell everyone I talk to about this experience, and this thread. How many more people might not spend Lindens, I wonder. EDIT: I just logged on, and I'm sending a single message to each person in my friend list: A link to this thread. Have a nice weekend.
  3. Rule #1 of buying on SLM: Only buy when you're logged in. ...if that's the case, then it should be posted at new arrival island, and on the front page of the marketplace, or every page of the marketplace. I appreciate your candor about the programming shortcomings, but honestly this makes me want to participate even less.
  4. Well Simerion, it just happened to me too. It's actually happened three times this week, but I wasn't sure if I might still get the items from before when it happened to me. But just now--this past hour--it happened to me. I failed to receive 6 items out of 6 items purchased. Yes, I said six items 'delivered' out of 6 items purchased failed to end in my inventory. That's 100% FAIL. I bought all six items while not logged in. I placed the order, and then saw as the status link reported to me that all six had been delivered. Only then did I log in, and there at the bottom of firestorm viewer were six boxes. As I clicked each one, the note came up prompting to KEEP or discard. I clicked KEEP on each one in succession, and after all six were clicked away, my inventory count had not changed. I do not have the items anywhere. I've used the inventory search to verify. No, it's not my trash, which I clean frequently. No, it's not in Objects, which I just took hours earlier today to clean up as I lay here sick on the couch while everyone eats turkey. No, it's not in Lost & Found. They're just gone. All six delivered, and yet all six gone. Go figure. I will no longer be spending any money in second life if it all just goes poof into the digital atmosphere, and even if it should be effortless for vendors to click re-send if I contact them, I still have to go through the trouble of writing a notecard for six vendors (actually in my case, five vendors for six products but still...), looking each up, provving to each that the items delivered really were delivered, etc. Some of the items I got today were 0L items, so no money lost. But the last three times I've written notecards to vendors about their 0L products? yeah, no replies as of today. So basically I just forget those items exist. Hooray for the convenience of a marketplace with a shopping cart and a checkout and a delivery system that completely fails to deliver--even when it claims it has delivered. Here's what the update page after order placement says: November 24, 2011 Order #1284961860 Order Status: Delivered Total items: 6 Order Total: L$133 Recipients: nicholsong Here's what my Transaction history page (which is malfunctioning right now by the way--go figure) says: My order history November 24, 2011Order #1284961860 Order Status: Delivered Total items: 6 Order Total: L$133 Recipients: nicholsong So... until Linden sorts it out, no more US dollars will go from me to Second Life. Fix it.
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