Xiola Linden

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Are you an educator seeing positive results from using Second Life? We’d love to hear from you! Please join us in this Education Forum thread to share your answers to the following questions: What educational organization do you represent? How do you use SL in your educational endeavors? Most importantly, what positive results have you seen from using SL? From direct conversations, press coverage, and the like, we’ve heard of a number of organizations seeing positive results using Second Life for education, but we’re always eager to hear more and we hope you’ll add your voice to the thread. Thanks!

Are you an educator seeing positive results from using Second Life? We’d love to hear from you! Please join us in this Education Forum thread to share your answers to the following questions: What educational organization do you represent? How do you use SL in your educational endeavors? Most importantly, what positive results have you seen from using SL? From direct conversations, press coverage, and the like, we’ve heard of a number of organizations seeing positive results using Second Life for education, but we’re always eager to hear more and we hope you’ll add your voice to the thread. Thanks!

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Griffin Ceawlin wrote: It certainly helps. Of twelve warnings that I still have notifications of in my inbox: three quote the "offending" text and specify which of the Community Standards they are alleged to be in violation of; seven quote the "offending" text but don't specify which of the Community Standards they are alleged to be in violation of; one specifies which of the Community Standards it is alleged to be in violation of but doesn't quote the "offending" text; one specifies which of the Community Standards it is alleged to be in violation of but doesn't quote the "offending" text and doesn't even specify which thread it was removed from. People are NOT mind readers. Yes. Despite my own amazing psychic ability, I'm unable to do remote readings. I ain't Miss Cleo. Edit: Spelling. Hi Griffin, This is helpful information and I will be reviewing these with the moderators as we look into ways to better communicate more consistently and clearly when a violation is issued. In fact, we will be chatting later this week to talk about much of the feedback around moderation and looking to where improvements can be made. Thank you, ~Xiola

Dillon Levenque wrote: I'm glad you posted here. I agree with Pussycat's comment a couple posts back about giving people whose posts have been deleted the courtesy of being told just what about their post violated whatever CS or TOS rule. I'll even take it a step further and suggest the poster should be allowed one reply—a sort of unofficial appeal—to try to defend himself: point out that he was misread, or that that's not what it meant, or whatever, and that that reply should be actually looked at, evaluated, and answered (the answer being the decision re: the unofficial appeal and not subject to further debate at that level). Yes that means more work for the mods and I know this isn't exactly an LL revenue center. And speaking of Void, if I remember it correctly she never asked for nor expected an apology. A post she wrote was summarily deleted. It was a post that had to do with the Forum (though really the Answers Forum in particular) and suggested things that didn't sit well with some people at LL at the time. Her complaint was that when she attempted to communicate with the CS team to ask why the post was deleted she was rebuffed, completely. Not even a reply to say, "We're not going to tell you.". She felt she was entitled to an answer and that her long and quite well documented history of being one of the most prolific helpers and explainers about SL should at least give her that privilege. When she didn't get a reply, she decided to leave. In effect, she was saying to the powers that be: "Fine. If you don't feel I'm contributing anything of value then I'll stop bothering to do so." It was a sure loss for the Forum, but she wasn't banned. I happen to think she was exactly right. I think people who really go out of their way—for years, and on a daily basis—to post information and ideas for SL users new and seasoned, should be given a little extra status for that. Not everyone agrees with me, but that's nothing new. As to whether she wants to come back here, I don't know but I tend to doubt it. She seems to be pretty comfortable across the street. Please though, could you pick some other avatar image? I just do NOT understand how so many people seem to gravitate to that angry female one. It must speak to some deep-seated being inside, waiting to be unleashed. ;-) ETA a little more about Void Edited once again because a paragraph was quoted and I saw I'd spelled 'privilege' wrong. Again. Thank you, Dillon. I am not as familiar with Void's situation as it was some time ago, but I will look into it as I see that it is an important topic to those here. For status, do you feel that the use of the badging system could be a way to give that status? And how is this new avatar? Xiola Linden - possibly just as angry looking, sans the fangs, and honestly not an angry person at all.

Perrie Juran wrote: I think that by this time Xiola will have gotten the point that Moderation has been lackluster here. So I want to make a few more suggestions. Though really it's just one. More participation by Lindens. Primarily in three categories. 1) Technical. Sometimes we are giving our best guesses when answering questions. I do exend Kudos to the Devs, they have been more proactive to jump in with technical tid bits lately that help everyone. More of this would be good. In this same category, get the Tips & Tricks active again. It's been several years since anything was posted to it. Though the videos should be reviewed by a Linden for accuracy, the videos don't all need to be authored by Linden Lab. 2) Policies (TOS, CS, etc.) We all do are best to help people who have specific, 'is this ok' questions. We all do our best to apply the rules but sometimes we are simply not sure. Getting clarification from Governance for instance could be very helpful. 3) Long Term Problems. Sometimes when people post here it's because a problem has gone on too long. We had a club owner who asked our advice here once. For over four weeks she was unable to get the SLURL to her club in events fixed. She contacted support who told her to contact whoever who said it was supports job and litterly spent a month going in circles. Or the pornographic griefing cubes that took over three weeks to get removed from G rated mainland. If after three weeks of filing abuse reports on something like this it hasn't been fixed a Linden reading this Forum should be making sure something is done about it. Thanks, Perrie. All points noted and will be brought up, by me to those teams. Much of the discussion around particular policy questions is best handled on a case by case basis due to sensitivities, but maybe there are some other areas where we can better surface information around common and/or frequent questions. To you other points, I don't have a quick answer but I will continue having conversations internally to see if there are things that can help. ~Xiola

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Dresden Ceriano wrote: Thank you for reading it and replying, Xiola. The one thing which I believe would make the greatest difference is simply requiring the moderators to state which section(s) of the ToS/CG a post was in violation when issuing their warnings. Then, we'd know that at least some thought was put into the process and wasn't simply a blind reaction to a RIC. Plus, requiring them to reply should someone object to their warning would be nice as well. I'm not suggesting that they get into some ridiculous back and forth with every person who questions them... just a simple acknowledgement that what they've said has been, at least, read and hopefully given a bit of consideration. And perhaps offer a bit of clarification if need be. ...Dres Hi Dres, Thank you for the response. All moderation related feedback will be shared with that team. by me, in addition to taking some of the ideas that you've mentioned and seeing what steps (if any) would make them feasible. The CG and ToS should be easy for someone to interpret and understand in the event that there are questions about a decision, but also before an event even occurs. There are many things to consider, and that is what I am hoping this thread will help with. Thanks again for your thoughts and time. ~Xiola

DejaHo wrote: Xiola Linden wrote: 1) what you think would make the forums more interesting. 2) What other channels do you think may help contribute to the community here as well? We appreciate your constructive feedback! I've numbered them for readability. No. 1) I think you are trying to fool us with this question. Read again the posts above. Many posters outside of the 10-15 everyday posters to this forum think that because of the moderation, intelligence; humor; sarcasm; irony, and wit, are forbidden. Like I wrote, read the above posts again. Focus on a couple of Dres's posts. No. 2) Insofar as "other channels", well, that's an easy one. Intelligent OP's, smart, humorous responses; clever people writing clever English for the purposes of entertaining other forumites. Imo, Xiola, and with the respect due a Linden, I think your post is fluff. The post was a genuine and heart-felt interest in getting more feedback - not just on the things that have been discussed already in this thread, but additional thoughts and ideas on what would make the forums more interesting to all Residents (old, new, forum-lurking, high participation, or any others who come to the forums). My hope it to take that input and feedback and try to put it to the benefit of the community here in the forums. I understand that there are concerns about some moderation decisions. That point has been made and noted, and currently, those questions can be addressed via the support channel.

LlazarusLlong wrote: Xiola Linden wrote: if you feel that a mistake or misunderstanding was made, the best route is to contact support so it can be reviewed. How? Via the support portal here: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-contact-customer-support/ta-p/739385

Hello all, This thread has been a very interesting read - and I wanted to touch on a few things as well as to ask some questions about what you feel would make the forums a more interesting place for all Second Life Residents. In regards to moderation - the moderators do their best in helping to uphold the ToS and Community Participation Guidelines, however if you feel that a mistake or misunderstanding was made, the best route is to contact support so it can be reviewed. One thing we'd like to do is start more threads that will allow feedback on announcements here in the forums, but it sounds like you may have some additional ideas about what you would like to see and what you think would make the forums more interesting. What other channels do you think may help contribute to the community here as well? We appreciate your constructive feedback!