You two are absolutely right. This has happened to me twice before and nothing was done. Now it happened again 3rd time just yesterday I got some of my lindens back from the honest people on SL and they understood my problem. But I have no inventory items shapes, skins, clothes, hair everything is gone! I'm contemplating putting in a ticket but this is why I have not playing SL in over 1 year. I got no help at all by putting in a ticket they just told me rubbish each and every time. Good Luck I 100% feel your pain.