ok, so my 1st viewer... was v2.... worked good till bout 3 months.... It would load, but in a milisec second it would disc and say "your region may be experiencing issues. Check your net connection." Ok, so that went on for about a week. My rl sister told me to start using phoenix.... so I did... used it for a few months and ppl told me bout firestorm... which I LOVE!! Been using it for bout 3 months now n now it either freezes at "loading world..." or "downloading clothes...." OR it does the same thing that v2 did to me... So what did i try? Clearing cache, clearing catch manually in the folder on my comp, cleared "user settings" in that same folder, uninstalled and reinstalled, restarted pc a lot, all my LS Bridges are on, reset viewer to "recommended settings", I also did a charator test, AND took off EVERYTHING she was wearing, restarted my comp again... and IT STILL froze at "Downloading world...." I also removed all my viewers from my pc, and just downloaded firestorm. I also unplugged and replugged in my wireless router as well. Oh and my firewall isnt an issue either... tried turning that completely off.. Ive contact LL about this earlier this year. They said nothing is negative on my avi... when I called them... BUT!! The catch of it all is..... I can login into my gf's avi, NO ISSUE! On the same viewer.... its just when i login, thats the issue....