I'm technically inclined, but she is not. And we are a great distance apart. How can I help her resolve why she is crashing? the event log shows it crashes in ntdll.dll, google results on why are just insanely all over the place. I've had her buy a new PC to resolve this, but still it crashes constantly. Mine crashes alot too, but hers is right after log in and about the only thing that seems to curtail it so far is for her to immediately change into the student outfit and slowly get into another outfit. She can't move at login in and this is an immediate trigger to her that she's going to crash. Please, where do I start to debug this, it's wearing me out. NEW PC, 2gb vid card, 8gb ram, quad core cpu, win7. Using latest viewer stock download, cleared cache, deleted cache numerous times.