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Reed Linden

Lindens
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Posts posted by Reed Linden


  1. This took a fair amount of digging to find. :D

     

    What we've got are a combination of prefixes and suffixes. The prefixes are what has been listed by the user.

    List of prefixes:

    PG

    M Mature

    AO Adult Only

     

    The suffixes are what is being returned by the search application and are contextual to the prefixes.

    List of suffixes:

    NOT Doesn't contain anything naughty.

    AO Contains naughty keywords that are allowed if the resident is identified.

    BET Contains betting keywords.

     

    When we do searches, those two things are put together as metatags.

     

    For example:

    PG_NOT Does not appear to contain anything naughty for PG.

    PG_AO Classified as PG, but maybe contains some naughty for PG stuff.

    PG_BET Classified as PG, but maybe has some betting/gambling content. These are being treated the same as PG_NOT, but the distinction may become more relevant in the future depending on laws (or less, for the same reason, as the direction seems to be going!).

     

    I hope that clears some things up for you!

    • Thanks 2

  2. Hello!  

    A couple of updates, and all good news.

     

    Thank you very much for the JIRA! With your help, we believe we have identified the third issue and have a fix on the way. We could not have done that without you, and we absolutely appreciate it. Thank you again, and please keep them coming. I'll let you all know here when we have the fix in place.

     

    Second, the fixes for the caching problem with updates not refreshing and the problem with listings having blank fields in some languages have both been deployed (just now!). I know I had promised earlier in the week, but we ran into a few snags during the QA process that needed to be ironed out. They have been ironed!       

    • Like 6
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  3. Hey, all!

    Thank you for all the extra reports! We've been tracking this issue and have a fix in the works as we speak. We expect the fix to be live early next week. I know we'd all prefer not to go into the weekend the way things are, but we want to make sure we're being thorough and not just putting a band-aid on this, but a true fix. I appreciate your patience!

    • Like 5
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  4. In case you missed it, check out the new filters on the marketplace for demo and limited quantity items, as well as the new redelivery options. Finally, if you have any questions, feedback, or just want to hear about what's coming next for our web properties, come on out to the web user group meeting later today!

     

    • Like 1
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  5. If your argument is that we should have had better tools in place to determine the scope of the impact our changes would make, then I absolutely agree with you! ;) It's almost like you're reading my mind.  

     

    The good news is that we're making those tools RIGHT NOW so that the next time we need to do something like this, we can, in fact, take the very reasonable steps you're suggesting beforehand.

    • Like 4
    • Haha 1

  6. Hey, Nik!

     

    I'm sorry to hear that you are still having trouble relisting your items. This was very much not our intention when updating our filters. What happened was that we updated our filters to take into account some copyright and trademark protected words and phrases, and the filter was a bit too aggressive in blocking words that were "similar enough" to trip the flag in a way that we were not expecting prior to updating the list. What we're seeing here is the result, and for that I personally apologize. We are working hard to reduce the impact of this sort of thing in the future and we have done a fair bit to reduce the current issues across the board which seems to have alleviated the problem that most people have run into.

    As stated previously by your fellow residents, you can and should absolutely contact our Support Team for assistance if you're still having problems relisting your items. The best place to do so is: support.secondlife.com where you can see the options available to you on the right hand side, like so: 

     

    image.png.cb2e930bce63485c2dd1b4cb4582107e.png

    Contact Support, or Submit a Support Ticket are your best bets.  They're likely going to ask you for the full text of the items that you're having problems relisting so they can check the copy against the list on our end and get you sorted out. They know what to look for, and can adjust the filters to ensure that no one else runs into the specific issue that you're having in the future as well. Any information you give them will help all of us.

    • Like 1
    • Thanks 4

  7. Hey, Elvina!  I'm so sorry to hear that you had so many items unlisted. Obviously, that's not something we want. I suspect that was probably as a result of a change I made, so I've checked into it, and I believe you should be able to relist your items now with the original wording intact. Please give it a try and if it's still not working for you, please contact our support agents for further assistance.  

    • Like 1
    • Thanks 5

  8. Happy Wednesday, Everyone!

     

    On account of the US Holiday week, we are postponing the Web User Group meeting that was scheduled for today to a later date (probably next week, stay tuned) when we can get all the right people around to answer your questions and announce all the things.  See you all soon!

    • Thanks 1
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