bpdfs

Um So i was told to get Phoenix viewer and try and see if that works, I go to log in and it is asking for my first and last name. I signed up with my username which is bpdfs... I dont have an option to put in user name and when i put in my first and last name it always says login failed! help please, what am i doing wrong?

I have used every viewer and tried port forwarding as well.. Everytime I log in I can walk around for a min and then my router goes offline and and then will come back on I cant play the game at all... I dont know what else to try, ISP says its not their issue. Contacted netgear and they said not their issue either.. HELP i Its not heat related, I do not have ADSL settings to change like someone mentioned. I have contacted SL with no response, Charter and Netgear say not their issue... My internet never has any issues untill I try and start this game. UPDATE- Tried everything menitoned to me still No go.. I did contact netgear, they said to contact charter as the settings are from charter not NEtgear. Contacted Chater they said to contact developer of game as they are fine on their end. I have tried everything mentioned to me to fix but no go, Guess I wont be playing, well I tried anyway. Thanks guys UPDATE AGAIN Tried the BEta viewer and Phoenix, still does same thing... im done, this is ridiculas, Cant get answers from 3 Companies!!!!!!!!!!!

I have used every viewer and tried port forwarding as well.. Everytime I log in I can walk around for a min and then my router goes offline and and then will come back on I cant play the game at all... I dont know what else to try, ISP says its not their issue. Contacted netgear and they said not their issue either.. HELP i just got this game today, cant figure it out have researched it and tried everything that was said, still no go. UPDATE- Tried everything menitoned below still No go.. I did contact netgear, they said to contact charter as the settings are from charter not NEtgear. Contacted Chater they said to contact developer of game as they are fine on their end. I have tried everything mentioned to me to fix but no go, Guess I wont be playing, well I tried anyway. Thanks guys