Tiaya

What is the next level of help? I have reported repeatedly names of people from daily IMS that I log into of being harrased by a certain person I have no idea who it is, they get banned or suspended they make another resident acct and continue the harrassment, now they are making real life threats against me, when does enough become enough? How many tickets does one have to keep submitting before they actually do an IP ban on somebody this type of behavior?