I have read many post about this and have tried what people tell others, but none of that seems to work. Clearing the cache worked the first time it happethe other day, but since then it will not work. I have tried doing the whole change outfit thing, and let the inventory load, didnt work. I have seen people say do a ctrl-alt comand but when I try that in my viewer, nothing happens Ive done several things and i'm starting to get flustered. If this helps any.... I have a Windows 7 Asus 64 bit graphics card Intel Core i5 4GB, 500GB Apperently everyone else can see my avi but me, I just see a white cloud. everything is slow and loads half way. It just started doing this 3 days ago, otherwise it was fine. It tends to crash a lot now and sometimes wont let me chat. I have run a vris scan nothing. I ran a malware scan and found two trojans, got rid of them. I have defragmented and done a disk clean up I have seen some people say get off wireless and plug in a cable, but I do not have access to one, so I am stuck on wireless. =/ Please help! I delated it and tried redownloading and im still a cloud. I downloaded Phonix and I can see myself on there, but it too seems to be slow. My internet speed tested at Download: 10.35mph Upload: 0.75mph Ping: 47ms Thank you for the help!