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Linden Lab

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Posts posted by Linden Lab

  1.  

    Learn more about Second Life on mobile, and other upcoming features, changes, and our roadmap for 2023 on Lab Gab. In this episode our VP of Engineering Mojo Linden shared that a beta version of Second Life mobile will be coming later this year. Keep an eye on this thread for future updates!

     

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  2. For details about our new policy change regarding gacha, read our blog post

    For further questions, please join the conversation in this post. 

     

    ***UPDATE: Due to the sheer volume of responses, it will be difficult for us to attempt to answer all questions in this thread in a systematic way, so we will put put together an FAQ and update the main blog post with it shortly.

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  3. To comply with financial regulations, we’re making an important change to how US Dollar transactions are processed in Second Life. Beginning May 26, 2020, when you make a US Dollar payment or add a new payment method in Second Life, your transaction will be handled through Tilia Inc.

    Read all the details in the following post:

    Have any questions or comments? Please reply in this thread. 

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  4. Due to the ongoing public health crisis, we’ve experienced an unprecedented surge in demand for new Second Life regions. While we are thrilled by the heightened interest, the increased demand has consumed our available inventory of full regions. Read the details in the following post: 

    Have any questions or comments? Please share them in this thread. 
     

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  5. @Encore Sorry you weren't able to make it. The first screening was at capacity within a minute of opening. However, the screening has continued each hour and there has been room for anyone who wants to get in for subsequent showings. It continues until 9 p.m. ET so keep trying! Also, make sure to use the correct viewer. Thanks for attempting to attend!

    AS-Screening-1.jpg

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  6. There's lots of good feedback on this thread that is being read and reviewed by all involved in the live stream and at SL. Just a quick heads up to everyone that we'll do more "Lab Gab" episodes that spotlight specific SL initiatives and teams (along with community interviews and explorations).

    Next up will be the Moles (tentatively scheduled for Friday, Feb. 28) and then Marketing (tentatively on Friday, March 6). Ebbe has also confirmed that he will be back soon for another round, too. Are there specific things you'd like us to focus on for future episodes? Mobile? Linden Homes? The move to the cloud?

    - Brett Linden (not giggling)

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  7. Thanks again for your patience, feedback and questions over the past couple of weeks. Hopefully, most of your questions and concerns have been addressed in the top post in this forum and/or in our Town Hall - and we'll also soon be updating our official FAQ with these additional answers. We also recommend you check out Inara Pey's blog post for coverage of the Town Hall, which includes a good summary of highlights from the event (including a partial transcript).

    As we close down this thread, if you are still not sure how this change may or may not impact your specific circumstances, we encourage you to contact our support team.

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  8. Hello all,

    Here one more reminder that today's Tilia Town Hall is happening at 1 PM SLT. Details are in the blog post. We will be addressing some of your questions in that meeting, and a recording will be made available later for those who may not be able to attend the live show.

    Additionally, please note that we've edited our initial response to one of your questions above and made note of this edit in the original post. Specifically:

    Q:
    Will EVERYONE who uses Second Life have to agree to the new Tilia TOS and Privacy Policy - or just those who use credit processing in USD?

    A: Only those who have a USD wallet need to consent to Tilia’s ToS. If you have a USD wallet, these will be presented to you when you log in to your SL account on the web.

    This answer and others will be discussed in more detail at today's Tilia Town Hall.

    Also, as a reminder, this Q&A thread is for questions only. Please direct comments and other discussions about Tilia to a community-created thread. As mentioned in the original post as well as follow-up comments, we have and will continue to remove responses that are not in the form of a Tilia-related question on this specific thread. However, we are capturing your feedback from the general forums. As always, all posts are subject to the community guidelines.

     

     

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  9.  

    Hi everyone,

    We’ve added a few more Tilia related questions with answers to the main post above - please take a moment to review that update.

    We were hoping to have a few more answers ready, however since a lot of these questions involve matters of compliance and privacy, it is taking us a bit longer to finalize all the necessary information to address some of the more complex questions raised. We will resume responding to those on Monday. Why next week? Well, due to the July 4th holiday, we won't have anything new to add to the topic here until after this weekend.

    We are also planning to hold a "Tilia Town Hall" in the near future and will announce details of when and where that will take place as soon as possible. The details of time and date will most likely be announced early next week - so keep a watch on this thread for that info.

    In the meantime, please keep this thread to questions only. It will make it much easier for us to address as many of those as possible when we get back. 

    Thanks again for your patience!

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  10. Please refresh and review the original post to see the newest updates. There are still a lot of questions we are working on getting answers for, and will update again when we have more responses.

    QUICK REMINDER: For the sake of keeping this thread clean and easier to read,  please use this space to ask your questions specific to the announcement . Off topic commentary may be removed or moved from this thread. We will also try to use the comments merely to update when there are new questions and answers added to the main post. Thank you.

     

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  11. There have been a lot of questions about our recent Tilia announcement , so we've created a new thread as a way for Residents to formally submit their questions.

    Please use the new thread to ask your questions specific to the announcement and we'll continue to review and respond where we can. For general comments that are not in the form of questions, we recommend that you continue to use this thread, so that the focus of the new Q&A thread stays on direct questions and answers. 

     

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  12. There have been a lot of questions about our recent Tilia announcement , so we've created this thread as a way for Residents to formally submit their questions. Below we've summarized our existing responses pulled from another community-created thread so that they are better surfaced. As we respond to more of your questions, we will add those to this top forum post - so please review the answers in this post, to see if your question(s) have already been addressed. You may also want to bookmark or follow this thread for updates.

    Please use this space to ask your questions specific to the announcement and we'll continue to review and respond where we can. For general comments that are not in the form of questions, we recommend that you continue to use the other forum thread, so that the focus of this thread stays on direct questions and answers. Off topic commentary may be removed or moved from this thread.

    We'll also be holding a Tilia Town Hall event inworld in Second Life on Friday, July 12 at 1 p.m. (SLT/Pacific). For those who can't make the live event, we'll make available a video and transcript soon thereafter.

    Here are the questions and answers:

    Is this an extra fee on top of the recently changed credit processing fee?
    No. The credit processing fees remain unchanged for you as a Resident. You will not be charged anything extra for a credit processing fee by Tilia. The only other fee which may apply is an inactivity fee. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more.
     

    How long will it take to process my credit request? Is it going to take longer than usual with Tilia?
    We anticipate that the usual time to process credit, currently two to three business days, will not change for most Second Life Residents once your identification documentation has been verified.
     

    How is this change compliant with GDPR? 
    Tilia is fully compliant with GDPR. For more information, please see the link to our Privacy Policy where it reads:

    OTHER INFORMATION
    See our online Privacy Policy to learn more about information collected through our website and how we use and disclose it. That Privacy Policy should be regarded as part of this Privacy Notice.

     

    Can you clarify the relationship between Tilia and Linden Lab? 
    Tilia Inc. is a wholly-owned subsidiary of Linden Lab. 
     

    Can you clarify whether there are ID requirements and fees for basic Linden Dollar purchases?
    These changes apply to USD credit processing and do not have any impact on the routine purchasing of Linden Dollars. Only Second Life Residents who Process Credit of their USD balance to their payment method (e.g. PayPal)  are impacted by the ID verification requirements (which are necessary for compliance with U.S. laws and regulations).  The inactivity fee applies only to those accounts with USD balances which have not accessed their Tilia account in any way or had any credit processing transactions over a period of 12 months or more.
     

    Will Residents outside the U.S. still need to provide verification or ID for credit processing transactions? 
    Yes, anyone who processes credit will need to present a government-issued ID. 
     

    I am not a US citizen, I do not drive & have no passport! We also do not have an official photo ID in the UK so how on earth will I qualify?
    For non-U.S. citizens without a driver’s license or passport, we will need an equivalent government-issued ID to verify your identity for credit processing. If this is an issue, please contact our customer support team or continue to check our FAQ for additional guidance after Aug. 1. 
     

    Will you expect me to scan my ID? Will you expect me to send a photocopied version over via snail mail? 
    Yes, you would need to scan your ID for Tilia to verify after Aug. 1. We do not expect anyone to use “snail mail” for verification.

     

     


     

    If I’m only using Linden Dollars, does this impact me at all?
    No. If you are only using Linden Dollars, and do not have a USD balance, the ID requirements and the inactivity fee has no impact on your ability to continue using Second Life. For example, it doesn’t impact or change your ability to pay for Land Tier or other activities with Linden Dollars.
     

    Does this inactivity fee apply to the Lindens I have stored in my account?
    No. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more.


    Will this impact our Premium stipend? (No more L$300 per month? Will we get a token or is this on top of the L$300?) 
    This will have no impact on the Premium stipend. 
     

    I do have a cash balance, but I am not an SL content creator. I upload money, which goes towards my Premium payments. So does that mean it will affect me too? 
    This should not affect you if you are only using your money for Premium payments. For those who are carrying a USD balance to pay Premium, you would need to be active on that account at least once in12 months to avoid the inactivity fee. Thus, paying your annual Premium qualifies as activity.
     

    Will our information be stored in plain text?  
    No!  We treat the security of any personally identifiable information with the utmost care.  Your information is encrypted and locked down to only be accessible by specific people who have a business need to access your information. Our practices are compliant with applicable U.S. regulations and laws. 
     

    Will EVERYONE who uses Second Life have to agree to the new Tilia TOS and Privacy Policy - or just those who use credit processing in USD? *the answer to this question was edited on July 12 to reflect the most up to date information*
    Only those who have a USD wallet need to consent to Tilia’s ToS. If you have a USD wallet, these will be presented to you when you log in to your SL account on the web.

    I have already provided my personal info to Linden Lab in the past. Do I need to provide it again? Many of us have already provided such ID information for verification, are we exempt from having to provide it again because the information is already on record?
    In general, most Residents will not need to resubmit the information if it has been previously provided. However, there may be some instances where Tilia may need to collect and verify the documentation again. 
     

    Do I REALLY need to provide my social security number? I just want to enjoy Second Life and I’m not comfortable sharing that information.
    The verification requirement applies only to Second Life Residents who process credit of their USD balance to their payment method (e.g. PayPal). The ID verification requirement is necessary for compliance with U.S. money transmitter laws and regulations, such as the USA PATRIOT Act and the Prepaid Access Rule. For those Residents who are not U.S. persons, they will need to provide a government issued ID. 
     

    Can Tilia transfer our funds directly to our bank accounts/direct deposit? 
    No, Tilia cannot transfer directly to bank accounts at this time.
     

    Will Residents need to use Tilia to buy Linden Dollars?
    No, Residents can continue to use the payment method on file to buy Linden Dollars. In this case, since there is no Tilia involvement there is no need to provide ID or SSN.

     


     

    I’m still confused about whether or not I need to provide my social security number! Can you clarify WHO needs to provide this information? What specific laws and regulations are requiring this change?
    The verification requirement applies only to Second Life Residents who process credit of their USD balance to their payment method (e.g. PayPal). The ID verification requirement is necessary for compliance with U.S. money transmitter laws and regulations, such as the USA PATRIOT Act and the Prepaid Access Rule. For those Residents who are not U.S. persons, they will need to provide a government-issued ID. 

     

    I never buy Linden Dollars, but I’ve saved them from my stipend to use for purchases. Will I need to verify my ID to continue shopping or paying Land Tier in Second Life?
    No. If you are only using Linden Dollars, and do not have a USD balance, the ID requirements and the inactivity fee has no impact on your ability to continue using Second Life. For example, it doesn’t impact or change your ability to pay for Land Tier or shopping with Linden Dollars.

     

    What if I have “zero” USD balance - will I still get an inactivity fee that causes me to owe money if there is nothing in my account?
    No.  The inactivity fee will not take your balance below zero. 
     

    Where do we manage our Tilia account? Will it be a different dashboard than what we currently have on Secondlife.com?
    You will continue to manage your account through the Secondlife.com dashboard.  It will be clearly marked which services are provided by Tilia.  
     

    If I change my Second Life password, does the info associated with the Tilia account also change at the same time - or do I need to manage that account separately?
    Yes, the info associated with both the Tilia and Second Life accounts will be changed at the same time if you change your password. You do not need to manage your accounts separately.


    Can we start the verification process now, and if so how can we do that, or do those who need to submit further documents have to all wait until August 2nd?
    We’re working on making that process available to you in advance so you can process credit with as little disruption as possible.  We do not have a date when this will happen but will announce once it’s available. We will make the step-by-step instructions for the Tilia ID verification process public as soon as we can. 


    Will there be greater limits on how much we are allowed to process credit? If not now, is that a possibility on the table in the next few years?
    Yes, it is possible that process credit limits will be reviewed in the future. However, there are no changes at this time. 
     

    What happens to the money if an SL user with a USD balance on Tilia dies? 
    The process is unchanged from what it is today. To see our current policy, visit the wiki article.

     

    Does this change impact Second Life Residents outside the US? For example, will non-US users who want to process credits still be subject to verifying their ID? How will this affect people who are resident in the US but not citizens?
    Yes, citizens of countries other than the US will still be subject to these requirements.  Those who do not have a social security number will need to submit a copy of their passport.

    For non-U.S. citizens without a driver’s license or passport, we will need an equivalent government-issued ID to verify your identity for credit processing. For more specifics on what types of IDs might be acceptable if you do not have a government ID, you will need to work with our customer support team or continue to check our FAQ for additional guidance after Aug. 1. 

     

    Will Tilia in the future be able to work with banks directly (instead of Paypal)?
    We do not have such a service available at this time but are working towards making it available in the future. 

     


     

    Will you make an additional charge to my credit card on file if there is inactivity on my Tilia account?
    The inactivity fee is only applicable if you have an inactive USD balance and it will only be taken from that balance. It will never result in a new credit card charge.
     
    Does this change impact both Premium and Non-Premium accounts? Will Premium members continue to get expedited assistance with Tilia like we do for SL?
    The service levels for support will not change.  Premium account holders will continue to enjoy the same level of service they do today.

    My bank, credit card company or Paypal has already verified my identity. Why do I need to do this again with Tilia? 
    As a money services business, Tilia is required to comply with the various state and federal laws regarding money transmission, which require us to collect and verify this information regardless of whether you have provided this information to other financial institutions, such as your credit card company or PayPal.


    What exactly is done with the information used in the verification process? Is it provided to the US government for compliance? Even if you are an outside resident? 

    The information collected and verified will be stored in our encrypted database in compliance with all applicable data protection regulations. The information will not be provided to the US government unless we are compelled to do so through a legal process (such as subpoena or search warrant). 

    How will be notified if we need to verify our ID? 

    Residents who need to verify their ID will be prompted to do so when they first attempt to process USD credits. Residents should see an eform pop-up when they first attempt to process credit. The eform will guide them through the process of submitting identification information. If Tilia has already completed the verification, then the transaction will be processed with no delay. 

    We are also setting up a process by which you can submit this info in advance so your payouts are not delayed, as well as a way to see whether or not you're approved for payouts already.

    What is a process credit?

    If you have a U.S. Dollar (USD) balance in your Tilia Account, you may request that some or all of your USD balance be credited to your PayPal or Skrill account.

    How do we know that our information is safe with Tilia? 

    We treat the security of any personally identifiable information with the utmost care.  Your information is encrypted and secured, so it is only accessible by those who have a need to access your information. Our practices are compliant with applicable regulations and laws.

    What constitutes a need to access my personal information?

    Tilia’s team must have access to certain personal information as part of the legally-required verification process.

    Will my data be used for data mining purposes?

    Tilia is not associated with data mining in any way, and your data will not be used for this purpose or sold to third parties. Tilia is a subsidiary of Linden Lab, and exists to strengthen our processes and better protect your data while allowing Second Life’s commercial backbone to thrive. 

    Can any government access this information - when, how and why? 

    No. This information will not be provided to any government unless we are compelled to do so through a legal process (such as subpoena or search warrant).  


    We are continuing to review and monitor this forum thread and will respond with more answers as we can. Please note that we may not be able to respond immediately to all questions and that your patience is appreciated. 

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