enchantra Topaz

I bought a tv from vea and the tv was not in it ,the box contained via amblight manual control, panel 2,vea extender2, wall shawdow, ther is a file in my inventory that says ther is a tv however there is nothing in it, and cannot move iteam will not let me, so trying to reslove this issue ,because they think I am lying and i'm not