Subenya Jewell

somebody told me now, i shall change the password first, then it would work to change the mail with the new password and it did :-) so thanks again for your help!!!

somebody told me now, i shall change the password first, then it would work to change the mail with the new password and it did :-) so thanks again for your help!!!

i got this answer now: it seems like your issue in this case is not one that is supported for Basic members you can upgrade your membership to Premium ;-(

thnanks Angel for your help! i hope i get an answer there!

thats a good idea i will try it! thanks very much!

no im no premium member. can it be a reason?

i can use which i want, it apears a new window where i have again to select a problemdescription but none is suitable with my problem. i took now eny one and got a message, that i get an answer to my mailadress, but this adress is no more valid, because of this i wanted change it.... very confusing....

hello Angel! thanks very much for your help! i tryed your link but there one has to select the problem but there is no option for my problem. what shall i do? greetings, subenya

hi Angel! thank you for your answer! i did allready exactly what you describe but it dont work! what does it mean "submit a ticket" ? i dont understand this!

hi Peewee! thank you for the answer! i tryed it with chrome and internet explorer, but it dont work ;-(

if i change the emailadress in the dashboard i get allways the message my password would be wrong but i use the same as to enter the dashboard. what is wrong here?