Totally agree with your comments above about the options problem that you developers have and also agree with George's comments about TPVs.
I personally use a TPV because of the vastly different size of screen work space that I enjoy with it, as opposed to V2.
I've noticed in the blogs that the majority of adverse comments seem to be centred around screen real estate and I'm sure that if this problem was addressed, or seen to be, you would get more and more residents turning to V2 in droves! So many residents seem to see this as a MAJOR issue.
With regard to the options menus, you'll always, but always, get people complaining about the options with the viewer, either too many or too few! You can't please all the people, all the time, etc...
Keep at it, you're getting there, I think, I hope!