Froukje Hoorenbeek

I regularly send updates to my customers, with new features and recently with added PBR textures. While it's a lot of work, I believe it pays off in the long run by building customer trust. I don't make new listings for updates, but explain the new features on the listing. For completely new designs, including new scripting and animations, I go for a new listing. As long as you don't alter the old textures and only add the new ones, customers using older viewers will still see the original textures.

If creators want their items to look correct in both PBR and old viewers, they must make separate textures for both systems, effectively doubling their workload. Therefore some creators choose to make only PBR textures and forget about the old textures. This makes their items look white to users with non-PBR viewers, and that is what you see in the picture. This doesn’t mean all old content will turn white; it only affects new PBR items without extra 'old' textures added, viewed in old viewers.

I have the same issue, so reported the bug. Please vote it up or add your experiences if you're facing the same problem. Thank you! https://feedback.secondlife.com/bug-reports/p/visibility-issue-with-adjacent-sims

Based on my experience redeliveries are typically processed in batches rather than immediately. The exact schedule for processing these batches isn't publicly disclosed, but it's common for it to take anywhere from a few days to a week.

Thanks for your input!

I suggested to Hamlet that he post here to gather your insights because I believe that SL merchants are the best source of information about the state of our economy, second only to Linden Lab. After two days without responses, I decided to write down some questions that I would like to hear answers to. Our information is scattered, but if we can bring it together, it may provide us with valuable insights. The questions I proposed were meant to spark discussion. I would love to know if you have suggestions for better questions or areas of focus. Please share them here or anonymously in the comments on the New World Notes blog.

How has your income from Second Life creations evolved over the past few years? Have you noticed any significant changes in your revenue from SL compared to previous years? If so, what do you attribute these changes to? What factors do you believe have influenced the fluctuations in your income from SL? How would you rate your overall communication experience with Linden Lab regarding platform updates, policies, and support? Have you encountered any challenges or frustrations when trying to communicate with Linden Lab? If yes, please elaborate. Do you feel that Linden Lab is responsive to the needs and concerns of creators and merchants on Second Life? How satisfied are you with the performance of your products on the Second Life Marketplace? Have you observed any notable trends or patterns in sales on the Second Life Marketplace recently? How confident are you in the long-term sustainability of your business within Second Life? Do you trust Linden Lab to make decisions that benefit the overall Second Life economy and its creators/merchants? To what extent does trust in the platform influence your decision-making as a creator/merchant on Second Life? Where do you see the future of Second Life heading, particularly in terms of opportunities for creators and merchants? What changes or improvements would you like to see implemented on Second Life to support the growth and success of its creators and merchants?

Thank you so much for that video! Really helpful.

So happy for you!

Of course right after they close the tickets, listings go missing again. 9th time. New ticket: https://feedback.secondlife.com/web-bugs/p/lost-a-mp-listing-again-for-the-9th-time

Dear OptimoMaximo, this is not about expectations, it is about hope. Without hope, there is no life. But let me assure you I feel your frustration, bitterness, and pain. They lost my MP listings 8 times and I am in no way delusional about how they have handled that. Big hug, take care, and kind regards.

Yesterday seemed to be the day for closing tickets at Linden Lab. My feedback regarding PBR materials and my disappearing marketplace listings were closed without any information regarding the outcomes. This isn't an isolated incident; all my previous tickets and requests for assistance with the missing MP listings have met a similar fate. Could this updated feedback system not serve as an opportunity for improvement? It would be greatly appreciated if there were more transparency regarding the actions taken and the current status of our inquiries. https://feedback.secondlife.com/feature-requests/p/answering-to-our-feedback-before-closing

Again, 2 of my listings inexplicably disappeared on Saturday 17-2-2024. The 8th time for me, sometimes a handful, sometimes hundreds. Despite numerous attempts to seek assistance through support, filing tickets, and bug reports, the responses are dismissive or non-existent. In light of this ongoing issue, I've taken the liberty to compile a manual outlining steps for fellow users to retrieve their missing listings. HOW TO RETRIEVE YOUR MARKETPLACE LISTINGS AFTER THE LINDENS LOSE THEM AGAIN 1 Prepare: Take capture screenshots of your Marketplace store, starting with the oldest listings first. Organizing them with 24 listings per page is easiest to capture. 2 Check the number of your listings at least every day. 3 When you find the missing listings, access your Marketplace listings from within the Second Life viewer and find the missing items. 4 If possible, make minor edits to the missing listings from within the viewer. Even a small change, such as adding and then deleting a letter, may trigger the system to recognize the listing again. Save the edited listing afterward. 5 While editing from inworld may help in some instances, it often does not. In that case, you will have to contact support, file bug reports and tickets and hope the lindens will restore them. PLEASE NOTE: While these methods may provide temporary solutions in some cases, they should not be seen as a substitute for the support and accountability that a company like Linden Lab should offer its paying customers.

Have you tried another version of avsitter? Might be worth getting the latest version and trying it with that one.

Missing a listing again 🙂 7th time in 6 months. So tired of this.

I got this news from LL support: While the symptoms of the outage on December 31, 2023 were similar to those experienced periodically by many Merchants in 2023, the cause was not the same. Our Engineers are still working on permanent fixes to ongoing intermittent issues. So they may have changed the status of this problem to resolved, but it hasn't been. Keep checking your listings.

I got this news from LL support: While the symptoms of the outage on December 31, 2023 were similar to those experienced periodically by many Merchants in 2023, the cause was not the same. Our Engineers are still working on permanent fixes to ongoing intermittent issues. So they may have changed the status of this problem to resolved, but it hasn't been. Keep checking your listings.

Second Life Marketplace is down for maintenance.

I appreciate your explanation. I still have further questions though. Like why is this the 6th time in 6 months? Why is it also brand new and/or best selling items? Why sometimes a handful, sometimes hundreds? Why are they not waving the 10% marketplace fees they put up right before the search changed to rubbish for relevance search, listing enhancements went missing, then listings, then whole stores? Why is LL not doing their best to keep us informed so we can maintain a certain level of trust? Why are the not fixing it right away when we report it? That’s just the first few that pop up. Anyways, I appreciate your explanation, but 6th time in 6 months. It is very unnerving.

I am so sorry! That's horrible!

No, they never give a serious answer. Their responses vary, from "Sorry this is happening to you" to "This is happening to some merchants". They never acknowledge the problem is on their side and never say what they are doing to fix it. I guess they don't want to take responsibility for all our financial losses.

Yes, I lost 115 listings today. This is the 6th time in 6 months for me, sometimes it's a few, sometimes it's hundreds. Please file a ticket or add something to this one: https://jira.secondlife.com/browse/BUG-234913 Mind you, this is my 6th ticket on the issue, and every time I have to wait for sometimes days, they recover the listings and then close the ticket with a "sorry this is happening to you!". But obviously, they are not solving the problem.

I have 115 missing items today. This is the 6th time in 6 months. Sometimes a handful of listings are gone, sometimes hundreds. It just goes on and on and on. Please file a ticket or add something to this one: https://jira.secondlife.com/browse/BUG-234913 Mind you, this is my 6th ticket on the issue, and every time I have to wait for sometimes days, they recover the listings and then close the ticket with a "sorry this is happening to you!". But obviously, they are not solving the problem.

For the 5th time, listings are disappearing for me. I filed several tickets, bug reports, phoned LL, and talked to live chat. And it keeps happening. Anyway, new ticket 🙂 https://jira.secondlife.com/browse/BUG-234555

New bug report, because Dakota told me to. https://jira.secondlife.com/browse/BUG-234416