[Creating another AV]

Hi Mik3.....you wrote "I have recently created and deleted an AV"......This takes around 30 days for this 1 to disappear. Hope that helps too

[locked account]

Hi Mel.....only thing i can think is maybe go to your s/l account and try changing your password....then try to log in with that ...remember to click the "remember me " box .....hope this may work for you