[The Second Life Economy in Q3 2010]

Always good to read a post from someone who has clearly applied his mind.

[Making Strides to Improve our Customer Support Services]

The current "Submit a ticket" page limits what you can post as an ticket.

For example - if you have an issue with groups/roles etc  how would you submit this ?

Its not an account / billing / land / marketplace issue so the only option is "technical questions" ...

and this dropdown force you into specific options - none of these applies to a group/role issue

LL  needs to add a field in the dropdown for "other issues" to address  issues/problems that cannot be grouped in the current sections.

[Two Important Updates on 2011 Land Pricing]

The only eye-opener:  The comments of some of the "educators" posted here

i think it might not be a bad idea for some of them to move on. They should not be educating anyone.