Charlotte Bartlett

Love the Gacha one!

that's not really what I meant. It's more about Q&A like you see on Amazon which allows a far more in depth response/answer/interaction on the product. Versus some review that says I didn't like it, it's blue and the creator who may or may not be notified there was a review (because half the time the notification system is wonky) and be able to respond to that specific complaint. There is a whole thread on this somewhere on this forum, and I remain to this day more than hopeful that LL will remove reviews from Marketplace and replace it with a far more useful mechanism.

Bumping: Thanks @Grumpity Linden do you have any rough timescale for the store owners to add managers to manage their lists - accepted on the JIRA below. https://jira.secondlife.com/browse/BUG-216104 Thanks so much!

I am still hopeful for the day when LL remove reviews totally and instead provide product questions/answers the creator or other community members can answer. \

Those were the days hah! One brand that was more liberal from memory was Coca Cola they let their logo be used or am I imagining that.

Re "Confusion" Historically it has been possible and Adidas HAVE had a presence in Second Life officially many years back. I think any solo creator who thought they could fight a large corporation like Adidas in US court, would be misguided in this example and it's regarding Trade Dress. Financially feasible to fight? I hope you have very deep pockets and the time this will take. 

The stripes are protected under trade dress. In principle, you do not have the right to copy the design in any way shape or form and that includes making a 3d model. 
 In the history of sands of SL, another furniture brand did protect their Trade Dress specifically and make a well known SL creator remove their equivalent items under a legal agreement. It did not however reach court as the creator adhered to the cease and desist. 
 To state a trade dress infringement claim under Section 43(a) of the Lanham Act a plaintiff must meet three basic elements: (1) distinctiveness, (2) nonfunctionality, and (3) likelihood of confusion.
 Honestly at the end of the day back to the OP - their post states already it looks like a copy of the brand, historically we can show Adidas has had official products within Second Life.... so has confusion been caused, have they, in their mind, linked that shoe to the brand? Also the quality of the 3d model. If, well poor, could it lead a court to infer that the fact that 3d model exists and linked a consumer's thought to Adidas, it is therefore likely to harm Adidas' reputation? Confusion does not necessarily mean you think it comes "from" the brand directly. Perhaps this is a marketing gimmick etc authorised by the brand. Adidas have already got precedent in US courts (and recently) showing those stripes have become a design that is recognisable (point in case, the OP recognised them) and they are not functional, so they have protectable trade dress on them. Applying those stripes to stickers, websites, 3d models, whatever derivative medium you want to chose, would therefore I suspect (highly) to be a infringement on that basis. US law in this area is highly complex, so any creators reading this please never EVER think it's the right move to go to court on a quick sand defense for trade dress infringement. Get an IP lawyer (better still stop copying trade dress items and bringing harm to SL's reputation and other creators here - make your own stripes up it's NOT hard).

Thanks @Grumpity Linden do you have any rough timescale for the store owners to add managers to manage their lists - accepted on the JIRA below. https://jira.secondlife.com/browse/BUG-216104 Thanks so much!

I am not disagreeing, just that you are paying tax on the realized currency (USD) not the L$s.

For a very long time I have wished LL would revert marketplace to an API and open up the front end to a TPV in combination with vendors like Casper etc. The TPV could bring the glossy user experience, vendor services like Casper push and pull the data we already capture in product set up to the API and LL just worry about the back end server stuff. I am not technical but in essence I hope that makes sense! ?

We pay tax on the USD only as that is realized revenue. For Linden Dollars (tokens) left on the account they have not yet realized a value so are not taxable until the point of USD conversion. Now once you do a LINDEX transaction and they sit as USD in your account - you have to declare them even if you don't "process credit" to exit them from the platform. It's why we pay for our sims in USD too versus Linden Dollars, as LL require real currency to pay for our tier. It's how we use Tier as a deductible (plus fees etc for LINDEX) in addition. Obviously all countries differ on tax law, so this assumes US residency above.

To the Op, Honestly your list is so long it seems like you are trying to introduce over complicated regulation into SL. The only regulation required is what is mandated under law. Anything beyond that (and what the platform needs to function commercially) would make for an over complicated TOS that would be expensive to police and manage. Also it is my choice to swap transfer gachas for copy versions as a complimentary service and have done it for years. Also my choice should my customers want a gacha where they can either play the machine or simply pay a bit more and get a copy mod versus versus transfer mod right out of the bat (non arcade ones due to event rules), they can. I find it disappointing when somebody takes so much effort with a long OP but litters it with sweeping statements. Not all merchants are rude, not all merchants provide bad customer service. Some do, some don’t; and when you find sub par simply do not purchase from again / buy one inexpensive item first to see how comfortable you are with the merchant before investing a lot of money. One final point as a merchant for years I have dealt with failed deliveries, wonky marketplaces and whatnot. The good merchants tend to always pick up the slack with the platform limitations and issues. I have spent literally hundreds of hours doing support over the past 12 years for issues in LL’s control versus my errors - it is part of what a good merchant does. We also have a policy on our picks so you can check before playing. I think the post re loot boxes does not quite yet wander into this realm because so far this is niche versus mainstream, but it may do one day, who knows. Anyway I am pretty sure none of these will end up in the TOS at this stage.

That works if you sending people to a generic landing point. But most customers want to be tp’d to the actual item so each item has a unique SLURL for things like furniture houses etc.

I don't believe you can cash out more than 10,000 in one transaction, so you would have to perform multiple transactions each attracting 2.5%.

and using keywords that are store names which are nothing to do with the listing (pet peeve when they use my store name). But using the Copy option on the left hand side of the screen when you search is a great way to get rid of most of the gacha listings, then search by newest versus relevant.

I get a lot of questions like this, but honestly I see it as an opportunity to engage with my customer and most of them remember helpful merchants, and are very loyal. Yes it takes time in my day (every day) providing customer support and these days I have some "responses" pre saved that I can quickly paste back from experience. But I like it and it's nice to help people get invested into the platform. I also have the funniest moments helping customers - my favorite was "Hi Charlotte, your house is in my butt. I need help as my husband is coming home". (She had attached the house to her bum, somehow).

It it likely because SL is quite unique and very different to character rigging you would see in regular 3D studios. Avastar was created to help guide creators through the quirks of SL but it sounds like you have perhaps missed a couple of steps (that are very SL specific) that are creating some major issues on import. 1 - Which body (avatar) are you using to rig to / when did you download from? 2 - When you used Avastar (it's been ages since I used it) are you transferring or copying weights over as part of the weight painting? 3 - Did you remove unused vertex groups? 4- You mention you welded into a single piece the 12 patterns. Have you tried to upload without welding (and when did you weld in your workflow).

That would make sense as I couldn't see anything before 2014 and the ban one looks to be closed.

It looks like a few years old for sure but doesn’t have more votes than noted. Perhaps there is a duplicate further back I could not see anything prior to 2014. Am guessing it would show up in your dashboard directly if voted for an older one. The others as mentioned don’t have much support at all.

If you look through the JIRAs (on assumption I am doing this right) under New Feature Requests opened over the past 4 years, there are about 4 JIRAs with more than 4 votes from residents asking for marketplace improvements/features that I could find - I found that really surprising! 1 - Add a Store Manager Option - 55 votes. 2 - Add bulk discount optionality - 45 votes. 3 - Ban List for Marketplace - 9 votes. 3 - Batch Upload to Marketplace - 8 votes. I think unless merchants can actively go and vote for Jira's to prioritize their interests, we never will see improvements as looking through the AGILE boards/EPICS - it looks like there is barely any interest for changes. There is a small minority on this forum who are vocal, but often that gets lost in the noise here and LL have said to us multiple times to use JIRA for our feature requests. I don't know what the answer is to that, the Store Manager one we blasted across a ton of merchants, and still not a huge vote turn out but it did get it into the top 13 which gives us insight to the fact that most merchants don't really know about/use the JIRA - so perhaps some education/promotion of that would help people focus their efforts into the right arena to get their changes sponsored.

So is a concierge user treated the same as premium user, I know you don't get the premium perks per se, but I did wonder about that? I still hope this can be treated as different account types versus blanket "premium" tiers. As a creator I don't want free products, or a Linden home, but I certainly want two storefronts on Marketplace etc, as a consumer I may want more stipend and perhaps reward points that accrue across my shopping that I can redeem for Lindens (think like credit card rewards etc)...

I have a pro account because my feed has promo shots on to stay in line with the old TOS. I think the Smug a Hug or whatever they are called thing is potentially good news because the Bad Panda days were getting out of control with Yahoo. In fact on the Smug a Hug (must stop calling it that) they put a picture of a professional photographer in the spotlight and in the background looking sheepish a Panda - very clever of them. I am not sure about price changes, but I suspect if they are going to invest into the platform they will be a little more expensive, but I am still hopeful that investment gives us a better platform that will make a price increase worth it. Nothing in life is free, so they may still offer free accounts with ads?

twelve and a half years...... waiting for the Linden Pension to kick in

I am little unsure about posting in this thread again hah, but I wanted to let people know: The Manager option for Marketplace: - was raised under JIRA https://jira.secondlife.com/browse/BUG-216104? It has been accepted by LL (not sure what that means as I am not too familiar with the workflow used) but if you are still interested to follow that specific feature request. Thanks, Charlotte

Hi Ebbe Now you have had some time to settle into your role, what have you found to be the biggest challenges with Second Life with regards to your planned vision for the upcoming years / and how are you overcoming those challenges? What you most excited about in the future plans for Second Life and why? Thanks so much Charlotte

I can second getting Caspervend. Pros: Support is ticket based and quick Only very few rare occasions of downtime on the vendors (outside issues) so very reliable Handles all the key merchant tasks you need including redeliveries, sending an update to all whom brought a prior version for release version updates, excellent metrics so you can see how products are performing, allows you to give discounts to your VIP customers, gift cards etc. I love the gift card function as you can put these on sale on key dates (like Black Friday) for customers etc. Has separate event vendor scripts that work well for high traffic events You can pull scripts out and use in your own vendor builds versus using a caspervend vendor - it seems a little complicated at first but once you have one done it's pretty quick. Cons only really for house builders: Holodeck is a little wobbly with third party rezzers (fails daily and leaves a jumble of buildings rezzed on top of each other) on a full prim sim - so if you set up a holodeck to rez products use the Caspervend Rezzer from the start when you set it up not a third party rezzer. I have 30 houses to migrate to it which is on my list of things to do. Don't use on a homestead. The set up however once you have the rezzer piece resolved, is fairly simple.