Sorry, free furniture and play area don't whitewash the fact you gouge estate owners on tiers, offer poor customer service, and have no security or building standards on mainland leading to high lag. It's bad when you have to give out free furniture, as if MarketPlace and freebies haven't killed off the small independent retailer in SecondLife. As for the Lindens not being mind-readers - no, they aren't, but after 10 years you'd think more of them would be inworld networking with people to find out what they want to see. I think inworld presence should be mandatory for ALL Linden Labs employees from top to bottom.