Lately I tried to provide additional information for Tilia account.
I submitted a scan of my russian internal passport (I'm not a US citizen) and a quick photo of the internet bill for july 2019.
I recieved the reply to my email, quote:
My internal russian passport issued in 2001 and it is handwritten. Handwritten in russian language, obviously. And it is a common thing for older russian passports. But it includes all that information, and was accepted by PayPal when they asked me for it back in 2016. I can only have a new passport, that is NOT handwritten, in 2025 (that's Ministry of Internal Affairs of the Russian Federation rules).
So I have no idea what do I do.
Is there a Tilia support service for cases like that?