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Jeremy Linden

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Everything posted by Jeremy Linden

  1. Parcel management Estate management In other languages: Deutsch Español Français Português Italiano 日本語 You can restrict access to your parcels and estates based on whether users are over 18 years old and whether they have payment information on file with Linden Lab. Important: If your land contains adult content, as defined by the Second Life Maturity Ratings, it is your responsibility to restrict access only to those who are at least 18 years old. Parcel management To restrict parcel access: Choose World > About Land. Alternatively, right-click on the ground and choose About Land. In the About Land window, click the Acces tab. Make sure Allow Public Access is checked. To restrict access to those who are at least 18 years old, under Allow access only to Residents who:, check Are age 18 or older. To restrict access to those who have registered a payment method (such as a credit card or PayPal) with Linden Lab, under Allow access only to Residents who:, check Have payment information on File. Estate management To restrict estate access: Choose World > Region/Estate. In the Region/Estate window, click the Estate tab. Make sure Allow Public Access is checked. To restrict access to those who are at least 18 years old, under Allow access only to Residents who:, check Are age 18 or older. To restrict access to those who have registered a payment method (such as a credit card or PayPal) with Linden Lab, under Allow access only to Residents who:, check Have payment information on File.
  2. Jeremy Linden

    Age-restricted content

    Accessing adult content Limiting land access by age In other languages: Deutsch Español Français Português Italiano 日本語 Русский Türkçe When you register for Second Life, you provide your birth date, because you are required to be at least 16 years old. If you are 13-15 years old, you may be allowed if you are restricted to the estate of a sponsoring organization. For more information, see Teens in Second Life. To access adult content, you must be at least 18 years old. Accessing adult content To visit Adult-designated regions in Second Life or view Adult-rated search results, you must: Be 18 years or older. We determine your age based on the birthdate you provide when you set up your Second Life account. Set your Viewer preferences to view adult content. See Accessing Adult land and content for instructions. For information on what constitues adult content, see Maturity ratings. Limiting land access by age Estate and parcel owners of adult-rated regions must limit access to Residents who are 18 years of age or older. Underage Residents are blocked from entry and receive a notification to this effect. For instructions on how to restrict land access, see Age restriction parcel and estate management features.
  3. Jeremy Linden

    Accounts overview

    Account types Basic Premium Concierge Inactive or canceled accounts Canceling an account Re-activating a canceled account Scripted agent status In other languages: Deutsch Español Français Italiano 日本語 Português Русский This article describes the three different types of Second Life accounts. Manage your Second Life account on the web at https://secondlife.com/my/account/. Account types There are three types of Second Life accounts: basic, premium, and Concierge. Basic A basic account is completely free. With a basic account you can: Own estates or Private Regions. Rent land anywhere, depending on the landowner's renting preferences. Have a covenant agreement on Private Regions or estates owned by other Residents. Submit support cases for a limited set of problems. However, with a basic account you cannot: Own land on the mainland. Access live chat customer support. One person can have multiple free basic accounts, subject to the alt account policy. Premium A premium account requires a monthly fee. With a premium membership you can: Own land on the mainland, including a Linden Home. Get free exclusive virtual goods Have access to premium sandboxes Submit support cases for an expanded set of problems. Initiate live chat sessions with customer support. Get a weekly stipend of Linden dollars. For more information, see Linden dollars (Getting your premium account stipend). For more information, see Premium membership. Signup bonus When you register a premium account, you receive a one-time signup bonus of L$1000 in approximately 45 days. Concierge Any account that owns an estate, pays for an estate, or pays tier for more than half a region's worth of mainland parcels qualifies for Concierge status. With a Concierge account, you also have access to a special live chat area and phone number through the support portal. It is possible to have a basic account and still qualify for Concierge service. Basic account holders can own estates and Private Regions, the setup and monthly costs for which are billed separately from land on the mainland (which can be owned only by premium account holders). A basic account that satisfies the requirements for Concierge service described above qualifies as a Concierge-level Resident. Scripted agent status If you own a Second Life account that is primarily operated by a scripted agent, or "bot", you must identify it as a bot by setting its status on your Second Life Account page. By identifying bots, you help us provide you with more accurate account statistics and inworld search results. For more information about bots and scripted agent status, see: Scripted Agent Status section of your account page on the Second Life website. Bot policy. Inactive or canceled accounts As long as you're in good standing with Linden Lab (not delinquent with billing or otherwise in violation of the Community Standards and Terms of Service) your Second Life account can remain inactive indefinitely. This means that your avatar and inventory will continue to be stored on the Second Life servers. Canceling an account If you're thinking about canceling your premium account, consider leaving it active with a basic membership, which costs nothing to maintain. If at some point in the future you should choose to revisit Second Life, your avatar and your inventory will be here waiting for you. If you do decide to cancel your account: Log in to the Second Life website with your Second Life username and password. Go to the Cancel Account page. Click the Cancel Account button at the bottom of the page. Your account will remain open until your billing review date, as account maintenance fees are paid in advance. Re-activating a canceled account If you have canceled your account, you may be able to restore it, depending on how long ago it was cancelled. There is a US$9.95 reactivation fee for restoring an account. Warning: Even if your account is restored, the associated inventory, land, and Linden dollar balance may be unrecoverable. To start the process: Open a support case. Under Issue Type choose Account Issue. Under Account Issue, choose Reactivate Account. Enter the required information Click Submit.
  4. Jeremy Linden

    Password and account information

    What to do if you forget your password What to do if you forget your Second Life username Retrieve your name from your welcome email Retrieve your name from the Second Life website How to change your password How to change your email address What to do if your account is compromised What to do if you forget your password If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder. If you can't recall the answer to your security question or no longer have access to the e-mail account you provided, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question. We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question. What to do if you forget your Second Life username The username you created during registration is required to login to the Second Life® virtual world. If you forget your username, you can retrieve it: From your welcome email From the Second Life website Note: If you forgot which email address you used when you registered, you can find out on the Contact Information page. You must have either your username or email address to recover your account credentials. Retrieve your name from your welcome email You provided an email address to register your account. A welcome email containing the Second Life username you created was sent to this address. To locate the email: Log into your email account and search your archives for "second life". Look for an email with your username in the subject line: "Welcome to Second Life, YOUR NAME!" Retrieve your name from the Second Life website Warning: If you registered multiple Second Life accounts with the same email address, you will be able to retrieve the username of only your first account. This is a known system limitation. Before you ever have to use this form, write down your usernames somewhere you'll remember! If you have forgotten your username or password: Click Login on the Second Life website. Click Forgot your login information? Under Forgot Your Name? enter your email address. Click Forgot Account Name. Your Second Life name will be sent to you shortly. How to change your password You can change your password, along with other account-related information, on your account page. To view your account page, log in and select Account > Account Summary from the top left side of the page. Click Account > Change Password to change your password. Your Second Life account is linked with an email address of your choosing, which is where things like announcements from Linden Lab and offline instant messages (if you have those enabled) are delivered. How to change your email address You can easily change your email address on the Second Life website: Login to your Dashboard. On the left, click Account, then click Change Email Settings. Enter a new email address after Enter your new email address. Confirm your new email address by entering it again after Confirm your new email address. Click Save Changes under Confirm your new email address. Shortly afterwards, your old email address will also receive a "Second Life Email Changed" email to confirm that the change was done by you, the actual account holder. Tip: Keep your account safe! Don't give your password out, and make sure your web browser's address bar shows secondlife.com to prevent being phished. What to do if your account is compromised Your account may have been compromised if: You can't access your account. You suddenly notice a reduced available balance on the payment source you have on file. If this happens, contact us immediately! Here's what to do: Go to the Second Life Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in. On the Second Life Help page page, click Submit a a Support Case. Under Issue Type, select Account Issue. A second dropdown appears. Under Account Issue, select Account Compromised. Fill in the rest of the fields as directed. Click Submit. Check your email for your case number. Call our fraud number: 800-860-6990. Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service. Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account. For information on how to change your password, see the How to change your password section of this article.
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