Ayana Auer

Are content filters keeping me out of Second Life?

Can someone help me figure out why my graphics card is reporting as a GDI generic?

On some systems, particularly slower ones, Norton AntiVirus can significantly slow down the texture cache system introduced in 1.14.0. In order to minimize this problem, we recommend adding the following directories to the list of ignored (trusted) directories for Norton AntiVirus: The Second Life skins directory (i.e. C:\Program Files\SecondLife\skins ) The Second Life cache, which you can find in the Network tab of the Preferences window in Second Life under Disk Cache Location (i.e. C:\Documents and Settings\User\Application Data\SecondLife\cache)

What does this mean?  Do I need to fix something?

Why am I getting stuck at "contacting" user server?

What can be done about someone using more than their fair share of resources?

It overheats when I am in Second Life.  I want to fix it.  Any help?

Unfortunately, this error message usually means your graphics card isn't compatible with Second Life. If you've checked your graphics card and it is compatible, try updating its drivers. If your graphics card is listed as compatible, and you have the latest drivers, try these steps: Check Display settings 1. Right-click any empty space on your desktop and choose Properties.OR, open the Control Panel, then open Display. 2. Click on the Settings tab. 3. The Color Quality box should read Highest (32-bit). If it does not, change it to Highest (32-bit) and click OK. 4. The Resolution should be at least the resolution Second Life is trying to run at. (In most cases, you probably want it higher, like 1024x768 or 1280x1024.) Check Windows Program Compatibility settings 1. Right-click the Second Life Icon and choose Properties. 2. Go to the Compatibility tab. 3. Make sure everything is unchecked.

Why is it stopping at "preparing inventory"?

I made a mistake and want to retract an abuse report I filed.  How can I do that?

What can I do to resolve this issue?

What does this mean?

Why did I get less than I expected?

What is this error and how can I fix it please?

Warning: Changing the Viewer's initialization files can result in unexpected behavior or loss of functionality in Second Life. Proceed at your own risk; Linden Lab will not support issues that arise as a result of altered program files. Always make a backup copy before making edits. There are various situations in which you may want to remap the Second Life Viewer's keyboard controls. For example: You're using a non-QWERTY keyboard. You want to change how keys respond in mouselook (first-person view). You can rebind keyboard controls by editing the keys.ini file: 1. Navigate to your Second Life install directory's app_settings folder. On Windows, Second Life installs to C:\Program Files\SecondLifeViewer2 by default on Windows systems. Or C:\Program Files (x86)\SecondLifeViewer2 if you're on a 64-bit version of Windows. On a Mac, right-click the Second Life application package and choose Show Package Contents. Then, open Contents > Resources > app_settings. 2. Make a backup copy of keys.ini. so you can restore the original configuration if something goes wrong. 3. Open keys.ini in a text editor, like Notepad or Textedit. 4. Read the primer at the beginning of the file; it will help you understand how to make your edits 5. When you feel comfortable with the format of the file, edit the second and third columns to change key bindings. If you want a binding to be consistent between third-person and first-person views, you need to change the same control for both modes. 6. Save and close keys.ini. 7. Restart the Viewer and test your new controls!

I have 2 monitors and I would like to use both for Second Life.  Is there more information about this topic?

I own land and it seems I do not have access to it.  Why would that be?

Why hasn't my balance updated?

If you've looked in your Inventory window's Landmarks folder, you may have noticed some of the pushpin icons are bright red, while others are a faded, almost purple tone. Here's the difference: Bright red landmarks are ones you've teleported to. They probably won't change to that color until after you relog. Faded mauve landmarks are ones you haven't been to yet. An easy way to test this: Go to a parcel of land you can create landmarks on. Select World > Create Landmark Here twice. Then, in your Inventory window's Landmarks folder, teleport to one of those landmarks (double-clicking is probably the fastest way) and relog. Look at your landmarks again.

What is this happening?

Some common problems while using wireless networks include difficulties with moving in Second Life, or getting disconnected frequently. Current wireless networking solutions are highly prone to interference. (For example, many use the same radio frequency as microwave ovens or wirless telephones.) Wireless also "breaks" some networking standards, such as delivering packets out of order; this can cause Second Life to run incorrectly. If you disconnect frequently from Second Life while using wireless networking, the wireless products may be the cause. Many wireless products also use advanced data compression features (such as "speed boost") that can cause problems with Second Life. Any features that claim to increase download speed should be disabled. If you must use wireless networking, we recommend products using the 802.11g standard. If any of your equipment uses the slower 802.11b standard, you may experience more problems. Try using a direct wired connection to your internet DSL line or cable modem to troubleshoot whether your wireless networking is contributing to your problems in Second Life. If the problems are solved with a wired connection, discontinue use of the wireless networking products.

If your view jitters and your computer has an AMD X2 Dual Core Processor, you can find a patch on AMD's website that may improve your Second Life experience. Download and Install the "AMD Dual-Core Optimizer" from this page. This problem is being tracked at this link.

I'm having issues and trying to determine if it is due to my firewall.

The Second Life viewer currently runs on Windows Vista with recent graphics cards and updated drivers. Please check out the Second Life viewer's system requirements for current information regarding supported hardware and operating systems.

NVIDIA graphics cards sometimes experience driver-related problems. After installing the latest NVIDIA drivers, they've found that the Second Life® viewer crashes with an error message that states: "Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware." To the best of our knowledge, this appears to be a problem with the NVIDIA drivers' initial installation: the first time the install process is run, something fails silently -- a file or set of files doesn't copy properly, but the installer doesn't give you any notice that something went wrong. There is a solution: ensure that all of your applications are closed, and install the NVIDIA drivers again. For some reason, the drivers almost always install correctly the second time. If these steps do not solve your problem, please see NVIDIA's Driver Installation Hints