Gaia Toocool

Cloths and shape do not download. Nothing seems able to solve the problem, i tried to clear cache and inventory cache. it doesn t seem to work. If i press CTL ALT R (phoenix viewer) i can see my avatar with a different shape, no cloths on, no eyes on. If i try to wear my usual shape, i get the answer that i cannot change anything until cloths and shape have downloaded. How can i fix the problem? Thank you