Rahbn Rabeni

I have a premium acct paid annually, why am I asking resident whom I don't pay, for assistance? I don't get it. I don't need nor want advice on how to fix SL when I am paying for services, tech etc. I am having trouble loggin into SL. I need it fix, I don't care to know anything else. Just want it fixed!! I've reinstalled, I've rebooted my system and I am entering the correct user name and password, etc. Now I need LL to do something to help!

when i log onto sl, my avie should rezz on our land at home. It seems that I am home but underwater. And when I cam up the land is gone and there is a light blue field of nothing but what appears to be cloth or wall paper. I can't seem to rise above it and when I attempt to TP elsewhere, either I can't or wherever I go the same thing exists! What is going on? How can I fix it? What can I do?