Anheliese Blackheart

I logged Off Yesterday , And Today When I Tried To Log-In With My Avatar , I received a Message : Your Account Will not Be Available Until.. , And I Tried All The Day To Log In And Its The Same , a Few Minutes Ago I Logged In With My Alt Avatar , And Its Online , I went to The Last Place I was With My Original Avatar Before I Logged off And Its Stuck Under The Floor  , Can Somebody Help me Please? I Don't Know What to do