Andi Karsin

We have been having challenges with our livechat service today and have been working to resolve them as quickly as we can. You can keep track of the live chat status on the Status Blog (http://status.secondlifegrid.net/), which is linked from the right-hand side of the Support Portal. It's not just today that live chat has had these problems... it has been going on for past couple months at least.

I canceled my premium account this week, support was the reason I picked it up and now it is the reason I dropped it. A year ago the support was good. Live Chat helped me with problems immediately and issues were resolved. I even told the live chat operator that the outcome of the last chat I had with them will determine if I will pick my premium account back up. It was ended with sorry we have technical difficulties and closed out. I was never contacted back about my problem. I have to wonder if that's just not an escape route when they can't fix it. I never seen anything in the status page about technical difficulties with live chat at that time. For the past several months every time I contact live chat I can only get through if I wait at least 30 min to connect, then I am told either sorry we can't help you, look at the self help pages or the operators just close out the chat without a word. That is not support... so why pay for a service that does absolutely nothing to help me. Oh and tickets yeah I have some of those months old that have never even been answered.