I canceled my premium account this week, support was the reason I picked it up and now it is the reason I dropped it. A year ago the support was good. Live Chat helped me with problems immediately and issues were resolved.
I even told the live chat operator that the outcome of the last chat I had with them will determine if I will pick my premium account back up. It was ended with sorry we have technical difficulties and closed out. I was never contacted back about my problem. I have to wonder if that's just not an escape route when they can't fix it. I never seen anything in the status page about technical difficulties with live chat at that time.
For the past several months every time I contact live chat I can only get through if I wait at least 30 min to connect, then I am told either sorry we can't help you, look at the self help pages or the operators just close out the chat without a word.
That is not support... so why pay for a service that does absolutely nothing to help me. Oh and tickets yeah I have some of those months old that have never even been answered.