Gully Kidd

Hello can anyone help me with an issue i have with my shape and skin. I was on rlv and I took my collar off and cleared the owner's name and now my skin and shape when i try to put it on a pop up appears and says failed to find body part and skin etc in data base what can i do about this issue, I have been on sl for 6 years and i really need my inventory also what can i do