Customer support has been atrocious for months and getting worse by the week. Of course the firings were the start of it but since then you have closed down after hours support, outsourced most concierge support to the OnTynes who have to have things like homestead sims explained to them by the caller, closed down the uk office and fired your best and brightest, outsourced concierge telephone support to india, added a secret number so extended concierge support residents can still get through, and added account managers for those few who qualify for the as yet undefined "atlas program".
Is this blog about an honest attempt to start working better with fewer resources or just another bush style Blue Skies initiative? India doesnt know how to answer our questions, the ontynes don't know how to answer our questions and the lindens are hiding behind a secret number. What used to be the best thing about SL, it's concierge team and their support of the residents, has been completely gutted, and is now amoung the worst features of the service.
And firing Spike was just... stupid.