OK wait so let me get this straight. If a basic member ends up having an issue that isn't covered, we are pretty much screwed? Thats kinda what I read. Nice to know that if the answer to my problems isn't answered in the badly written support wiki, I just have to live with it. Gee thanks LL. Shoot have a friend who has has an open ticket for about 10 days as it stands now. Great Customer Service and Support for your users