Just a little background before I give you some more results. I work in the IT/Tech support dept for the isp that she uses. Simple things like routers and connections are 100% NOT the issue here (not on her side at least). Also.. I am not in the same location as her so my SL has no bearing in the matter.
Ping to a San Fransisco server: 151ms, DL 4.97, UL 1.98. However, using SL stats.. ping is near 300.
Memory is holding at almost 1 gig available while in SL but the entire pc slows to a crawl. By "entier PC" I mean as I was trying to chat with her in using google talk when she was in SL it would take a few seconds for what she was typing to show up on her screen. This makes me believe she has some sort of video issue but I am not trained on that side of things so not sure. Last night we downloaded Imprudence and logged onto OSGrid. Same results.. very slow.
Still looking for an explanation and ty for all the help.