Just a little background before I give you some more results. I work in the IT/Tech support dept for the isp that she uses. Simple things like routers and connections are 100% NOT the issue here (not on her side at least). Also.. I am not in the same location as her so my SL has no bearing in the matter.
Ping to a San Fransisco server: 151ms, DL 4.97, UL 1.98. However, using SL stats.. ping is near 300.
Memory is holding at almost 1 gig available while in SL but the entire pc slows to a crawl. By "entier PC" I mean as I was trying to chat with her in using google talk when she was in