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  1. 179 points
    UPDATE: The limited-time opportunity for existing Premium members to lock in their current rates for one more billing cycle, including extending an existing monthly to use the current full year rate by upgrading now to annual is now available on the premium page. Simply renew before June 24th to extend your current Membership at the same low rate. For example, monthly members will be billed at the lower rate for one more monthly billing cycle, while annual members may renew (or monthly users may upgrade to annual) early to add one more year to your existing Membership at the current lower rate. If you have any trouble accessing the website, please note that it may be due to an increase in traffic and that the option will be available until the end of the day on June 24th. On May 29, we made an announcement about future changes to Premium and Basic account features including plans to increase Group Memberships and offline IM limits for Premium account holders while reducing them for Basic accounts. We’ve since heard strong and convincing feedback from many in our community about the impact of changing Group Membership limits for Basic accounts. For example, many Residents have shared how they rely heavily on Groups to stay informed about new product releases as Merchants use this feature to regularly communicate news and updates to their customers, and how much Groups are used for keeping communities active. We hear your concerns and, as a result, Group Membership limits for Basic Residents will NOT be reduced as part of our Premium Membership changes rolling out on June 24. While Basic Members will continue to have an unchanged limit of 42 groups, all Premium Members will still see their limits increased from 60 to 70. Here’s the revised summary of Premium feature changes: Our goal is to increase Group performance for everyone - whether you are Basic or Premium. As a result, we will be prioritizing some development resources to address Group performance. We know change can sometimes be frustrating, so we appreciate your patience. Your feedback is helping to inform some of these revisions, so we’ll continue to listen closely. Please see the original blog post for all pricing changes planned for June 24. Land prices will decrease as announced on June 3, and existing Premium Members can lock in their current rates for one more billing cycle.* Simply pre-pay between June 3 and the end of the day on June 24 to extend your current Membership by one more cycle at the current low rate. Thank you again for all of the feedback. We do not make these kinds of decisions lightly but are always open to the feedback, criticism, and ideas from our incredible community, and willing to listen and learn. * We will update our blog when the availability to lock in your current rate goes live on Monday. If you have any trouble accessing the website on that day, please note that it may be due to an increase in traffic and that the option will be available until the end of the day on June 24th.
  2. 118 points
    Hi everyone. As I’m sure most of y’all have noticed, Second Life has had a rough 24 hours. We’re experiencing outages unlike any in recent history, and I wanted to take a moment and explain what’s going on. The grid is currently undergoing a large DDoS (Distributed Denial of Service) attack. Second Life being hit with a DDoS attack is pretty routine. It happens quite a bit, and we’re good at handling it without a large number of Residents noticing. However, the current DDoS attacks are at a level that we rarely see, and are impacting the entire grid at once. My team (the Second Life Operations Team) is working as hard as we can to mitigate these attacks. We’ve had people working round-the-clock since they started, and will continue to do so until they settle down. (I had a very late night, myself!) Second Life is not the only Internet service that’s been targeted today. My sister and brother opsen at other companies across the country are fighting the same battle we are. It’s been a rough few days on much of the Internet. We’re really sorry that access to Second Life has been so sporadic over the last day. Trying to combat these attacks has the full attention of my team, and we’re working as hard as we can on it. We’ll keep posting on the Second Life Status Blog as we have new updates. See you inworld! April Linden Second Life Operations Team Lead
  3. 118 points
    Recently, the Linden Lab IP team sent a takedown request regarding a YouTube video created by the great Strawberry Singh. She and many others have pointed out that this seems like a mistake, and we agree. We have reversed that takedown request and have reached out directly to Strawberry, but would also like to take this opportunity to publicly apologize to her. Strawberry, we feel fortunate to have you as a member of our Second Life community (and Sansar as well!), and we are grateful for the public support that your blog, YouTube channel, and other social media activity provides. We’re fans of your work, we are sorry for this misstep, and we hope you will continue sharing your awesome videos. Below is some more info on what happened and why, and what we’re going to do differently in the future. Like most businesses, we have policies in place around permissible use of Linden Lab trademarks. These are intended to legally protect our trademarks and brand, and to avoid confusion that can arise about what’s actually from an official source vs. a third party (to help with this, we have the “inSL” program). This policy has prohibited showing portions of the SL join flow, and that’s what triggered the recent takedown request. We’re revisiting that portion of our policy now. The support of the SL community is incredibly valuable. Resident-created videos, blogs, and other social media not only enrich our existing community, but also help it to grow by showing off incredible SL content to the outside world, helping new users to get started, and more. While we still need policies in place to protect our trademarks, we will apply them as permissively as we can with the goal of encouraging and supporting our community. Many years ago, the illustrious SL legal team made news by sending an “un-cease and desist” notice to a parody blog - rather than asking for a takedown, it offered encouragement to the creator. In that same spirit, we would like to offer our encouragement to Strawberry Singh and other Residents helping to evangelize the virtual world on YouTube and other social media. We appreciate your enthusiasm for SL, we are grateful for your support, and we ask you to please proceed and persist.
  4. 95 points
    Can you believe it? Second Life turns 15 this year! To kick off our year-long birthday celebration, we’ve rounded up 15 exciting improvements and features that make Second Life better than ever in 2018 and beyond! Lower Mainland costs - Did you hear the news? We’ve reduced Mainland costs by over 10 percent. This change is part of our continued commitment to move toward a healthier economy, with more balance between costs and fees associated with land ownership, Premium subscriptions, commissions and transaction fees. For more information and context on this and other pricing changes, see the section “Updates to Mainland Costs & Other Pricing Changes” below. Double Mainland tier - We also recently announced that Premium members get DOUBLE the Mainland allotment! That’s twice as much space to build, create and design your own home, business or experience in Second Life at no extra charge! More Value for Premium Members - In the coming months, we’ll be announcing new features for Premium subscribers — including brand-new advantages that will add more value for Merchants, Creators and Landowners. There’s never been a better time to upgrade to Premium! Environment Enhancements (code name: EEP!) - Soon you’ll see a series of new customizations in the environment rendering system (also known as Windlight). Creators will have more control over the sky, water, lighting and atmosphere. You'll be able to adjust the number of real-world hours in the Second Life "day" to match that of a real world location; the cycle can be as short as the 4 hours it is now - or up to 7 real world days long. These changes will give more value, flexibility and marketability to land. Environment settings will also become tradable assets, so that they can be bought and sold in the Marketplace, creating another avenue for residents to profit from their creativity. More exclusive games and experiences - Last week, we unveiled “Linden Realms: The Wrath of Ruth” — a fiery update to a familiar classic that awards skilled players with unique prizes. There are more exclusive experiences on the way, including something special for our 15th anniversary celebration this summer. Themed Learning Islands - Getting connected to people who share your interests will be easier than ever with “Themed Learning Islands.” Soon newcomers may start their adventures in one of several themed areas, so their first experience in SL will be among Residents who share similar interests. This new initiative is in addition to our existing Community Gateway program which empowers independent communities to develop their own newcomer-friendly experiences. The return of Last Names - You’ve asked for it (a lot!), so we will provide a way to customize your last name in Second Life! More details will be available later this year. Gridwide Experiences - Currently, Creators can use the increased scripting capabilities of an Experience only in a region or parcel whose owner has explicitly enabled their Experience. One of the new Premium abilities will be an Experience that is enabled anywhere on the grid unless the landowner has blocked it. Auctions - We are updating our system for conducting Land Auctions. The new auction system will be integrated with Place Pages, providing much richer possibilities for describing the land for sale. Most importantly, Residents will be able to create an Auction to sell their land. Linden Homes improvements - We're bringing newer and better Linden Home designs this year. Marketplace updates - We've got a number of improvements to Marketplace in the works, too! We’re integrating many long-requested features that will help to reduce clutter and improve the functionality of listings as the Marketplace gets a facelift later this year. Improved performance - We're working on a number of improvements to performance, from faster rendering in the viewer to reduce client lag, to changes in the simulator designed to allow more objects, scripts, and avatars. Animesh - Last year, we introduced Animesh in beta available to all Creator participants. This year, with diligent and invaluable input from the community, we plan to roll out this exciting new feature for everyone! Bakes on Mesh - Extends the Viewer and the Avatar Baking Service to allow wearable textures (such as skins, clothing and tattoos) to be applied directly onto mesh body parts as they are on system avatars. To do this, you'll 'wear' the textures as you would for the system avatar, and then edit the mesh body part to indicate the body part that should be used on each of the mesh faces; the corresponding system body part is then automatically hidden for you. This project also increases the supported resolution of wearable textures by 4 times (from 512 pixels square to 1024 pixels square). Migration to the Cloud - Finally, a huge effort is underway to move our Second Life infrastructure to the cloud. This update aims to enhance the quality and performance of Second Life for all Residents, but it will be of particular value for those who are far across the world from us. We look forward to exploring new products and more flexible pricing possibilities once this migration is complete. UPDATES TO MAINLAND COSTS & OTHER PRICING CHANGES Last year, we shared with you our plans for millions of dollars of new investments into Second Life and its communities to make our virtual world better than ever. Our recent investments are already paying off with numerous improvements including the introduction of a new 64-bit Viewer, Place Pages and a refresh of our starter avatars. We’ve also added more value to Premium subscriptions and a unique grid-wide hunt. We’re also continuing to hire new software and web engineers. We’ve got big plans for this year, as you can glean from above, and we’re continuing to invest even more to ensure that the Second Life economy and community will be around for another 15 years and beyond. A significant part of this effort is continuously re-evaluating the health of our business and the Second Life economy. Currently, Land costs can be quite high, and make up a lopsided portion of our Second Life revenues. To improve this imbalance, we plan to increase revenues in other ways so that we can lower land costs further. In order to avoid shocks to the in-world economy and to take care that we keep the business healthy, we plan to make these changes in a measured way, taking time to assess the impacts of each change as we go. Last week, we announced that we have lowered the cost of Mainland by over 10 percent and doubled the Mainland tier allocation for Premium members. In the coming months some other fees may increase, including Marketplace commissions, Linden Dollar exchange fees, and cashout fees. In addition, we will soon announce new tiered Premium membership offerings that allow Residents to choose the membership level that provides the benefits most important to them. We are committed to keeping Second Life a vibrant and growing community with a healthy economy well into the future. Stay tuned - this 15th year will see some of the biggest improvements to Second Life in many years so that you can continue to enjoy it for the next 15 years. Best, Ebbe Linden, CEO, and the Second Life Team
  5. 69 points
    We’ve got some exciting news for both aspiring and existing Landowners who think the cost of land is too darn high in Second Life. Effective immediately, we’ve reduced Mainland costs by over 10 percent. But, wait...there’s more! Premium members now also get DOUBLE the Mainland allotment! That’s twice as much space to build, create and design your own home, business or experience in Second Life at no extra charge! Premium subscribers now have 1,024m² included with their membership: you could keep your Linden Home and still have another 512m² left over, or use your entire 1024 allotment towards a parcel on the Mainland. To learn more about specifics of this change, view our Pricing and Allotment Comparison chart. We know that costs associated with land ownership can hinder some people from realizing their full creative vision in Second Life or even keep them from participating in Second Life as much as they’d like. In 2015, we decreased land setup fees by up to 40% and restored a 50% discount on set-up fees and ongoing maintenance fees for educators and nonprofits. In 2016, we offered a limited-time “buy-down” opportunity that rolled back maintenance fees on full islands and homesteads. As Second Life begins to celebrate its fifteenth birthday, we hope that this latest price drop will be welcome news to those who aspire to explore their creativity in 2018 and beyond. To learn more about Premium benefits, visit our Premium page.
  6. 54 points
    It feels like we just packed away all that crystal magic from our 15th anniversary celebration, but our sweet sixteen is just around the corner! This summer, we’re throwing a huge celebration to commemorate 16 years with this incredible community and we wanted to fill you in on just a few of the details. Sixteen years ago, on June 23rd, 2003, Second Life launched to the public. Though it feels like just yesterday and a lifetime ago at the same time, this year we couldn’t pass up the opportunity to go retro and embrace the “Sweet Sixteen” theme for our big party. Sock hops, bowling alleys, and late nights at the diner were a quintessential part of many teenagers lives back in the 1950s, but the 1950s were also a time of political and social change. The world was shocked by the iconic ‘Elvis pelvis,’ and poodle and pencil skirts changed the fashion world forever. Rebellion became the titillating pastime among all that soda shoppe sweetness. It was an era that - like Second Life - rocked and rolled! So, this summer we’re throwing a 1950s themed SL16B with a TON of fun events and happenings. Here is a brief rundown of just a few. Save the Date The dates of this year’s celebration will be June 20th, 2019 through - July 8th, 2019. SL16B Applications for volunteers, performers and exhibitors will be opening soon - so stay tuned to our blog for more updates as these applications become available. SL16B Shopping Event We’re bringing back our multi-region inworld shopping event, complete with gifts and great deals from many Merchants from all over the Grid. If you are a Merchant and you’re interested in submitting an application to participate, please visit and complete this form. The cut-off for submissions will be June 1st, 2019, so be sure to apply sooner rather than later. The shopping event will take place for the duration of the celebrations - June 20th, 2019 through - July 8th, 2019 SL16B Music Faire The 1950s were an exciting time for music - and we have such an incredible live music community in Second Life, we’re going to carry on the spirit of Music Fest with a new event called Music Faire - and will be announcing application for the audition showcase and more very soon. SL16B Gifts and Parties There really ain’t no party like a Second Life party - and there will be some parties within the party that you won’t want to miss. Come As You Were Party (dust off those oldbies and round up those Ruths) and a modern twist on the dance party are just a few of the opportunities you’ll have to come out and shake your virtual tail feathers. There will be costume prizes - so start planning those looks. Dates will be announced as we get closer to the celebration. Last year we introduced the Swaginator at SL15B - and we’re bringing it back again this year with some updates and changes based on feedback. You’ll hear more about this as we get closer - but Swaginator gifts will be easier to get than ever! See You There We’re very excited to hit another incredible milestone this year and can’t wait to shake, rattle, and roll with all our Residents this summer. It’s going to be the ginchiest!
  7. 54 points
    Many Residents have noted that in the last few weeks we have had an increase in disconnects during a teleport. These occur when an avatar attempts to teleport to a new Region (or cross a Region boundary, which is handled similarly internally) and the teleport or Region crossing takes longer than usual. Instead of arriving at the expected destination, the viewer disconnects with a message like: Darn. You have been logged out of Second Life. You have been disconnected from the region you were in. We do not currently believe that this is specific to any viewer, and it can affect any pair of Regions (it seems to be a timing-sensitive failure in the hand-off between one simulator and the next). There is no known workaround - please continue logging back in to get where you were going in the meantime. We are very much aware of the problem, and have a crack team trying to track it down and correct it. They’re putting in long hours and exploring all the possibilities. Quite unfortunately, this problem dodged our usual monitors of the behavior of simulators in the Release Channels, and as a result we're also enhancing those monitors to prevent similar problems getting past us in the future. We're sorry about this - we empathize with how disruptive it has been.
  8. 52 points
    UPDATE: Currently, new Linden Homes are sold out - but more are on the way. Please stay tuned to our blog and to this forum thread for updates. New Linden Homes Have Arrived! One of the many benefits of becoming a Premium Second Life member is access to an automatic waiver of the monthly land fees for a Linden Home or 1024m² tier allotment for use towards a parcel on the Mainland. A pretty incredible perk, but it was time to make it even perkier. Let’s be honest - those Linden Homes from 2010 were long overdue for some updates and improvements. It was clear a fresh coat of paint and some new landscaping were just not going to make the amount of curb appeal we were shooting for. In fact, it was time to return to the drawing board and start a better-built Linden Home experience, from the ground up - literally. The first of several planned Linden Home updates launches today - with the introduction of New Linden Homes - exclusive to Premium members. Your new home may be in the mountains, along the shore, or in a rolling landscape of low hills and river valleys, but you’ll also be part of a large community experience, with navigable waterways, a network of roads, and community areas to socialize and have fun. There are two new themed styles in this release - Traditional and Houseboats - and some are twice as big as previous Linden Home offerings. Traditional Our new Traditional suburban homes are available in several single or two-story options and are located within a convenient distance from a communal park area where you can join your friends for picnics, sports, or family activities. Houseboats For something a bit less conventional, try one of the many new Houseboat theme options with large rooms and a high ceiling and skylights. There’s also a deck area outside for you to relax or entertain friends and family under the blue skies and over the even bluer waters! Existing Premium Member with Linden Homes Out with the old, and in with the new! If you’re already a Premium Member, you qualify to switch to a new Linden Home in one of our new styles including Traditional Homes and Houseboats. Old Linden Homes will be phased out over time, but there’s no rush. If you’re not ready to make the big move, that’s okay. Many of these new home options are twice the size of previous offerings, and even more new Linden Homes are coming later this year. Once you’ve seen the improvements and additions, you’re going to want to claim your new place to call home as soon as possible. How to Get Started Moving into a new place may seem a bit overwhelming, but we’ve got you covered. Everything you need to know about the new Linden Homes is available on the New Linden Homes wiki. There is a walk-through on how to claim your new Home if you’re new or returning to Premium Membership, or if you’re an existing Premium member and ready to make the switch. All the details on what makes these new homes better than ever, and the how-tos to get you into your new place are all there. Are you ready for your new life on the Bellisseria continent? Now may be the perfect time to upgrade to Premium! Your new home is waiting for you!
  9. 49 points
    ***This blog has been updated as of 9:00 am PT on 06/11/2019 to reflect that Quarterly premium payment options will continue to be available to new signups until we are ready to unveil the new additional Premium plan. *** ***This blog post has been updated as of 2:40 pm PT on 06/03/2019 to reflect that the purchase option to lock in another cycle is now available. Please read below for more information *** *** This original blog post has been updated as of 04:55 pm PT on 05/31/2019 and is noted below where the updates have been made*** UPDATE: The limited-time opportunity for existing Premium members to lock in their current rates for one more billing cycle, including extending an existing monthly to use the current full year rate by upgrading now to annual is now available on the premium page. Simply renew before June 24th to extend your current Membership at the same low rate. For example, monthly members will be billed at the lower rate for one more monthly billing cycle, while annual members may renew (or monthly users may upgrade to annual) early to add one more year to your existing Membership at the current lower rate. If you have any trouble accessing the website, please note that it may be due to an increase in traffic and that the option will be available until the end of the day on June 24th. LAND PRICE REDUCTIONS Full Region Prices Reduced Again! It’s happening again! As Second Life begins its 16th birthday next month, we’re celebrating by reducing Full Region prices by as much as $20/month! That’s more savings than ever to build, create and design your own home, business or experience in Second Life. This round of pricing changes continues our commitment to improving the overall health of the Second Life economy, which had historically overly relied on payments for land. This change follows last year’s 15% Private Estates price drop and 10% Mainland price reduction and doubling of land allotment for Premium Members. Excitingly, this is the first time we’re also lowering prices on grandfathered and buydown regions! Check out the latest savings: * Please note that these price reductions do not apply to Skilled Gaming Regions. Education/Nonprofit (EDU/NP) discounted full islands will be re-priced to maintain their 50% discount off the regularly priced full islands. Further, Residents who live in some European Union countries may also be charged value-added tax (VAT) on Land fees in accordance with sales tax regulations. Please visit our VAT Policy page for more details and our Corporate Pricing page for a list of impacted countries. PREMIUM & BASIC ACCOUNT CHANGES New Perks, Price Changes & More We’re also increasing the value of Premium Membership with higher limits on Group memberships and increasing caps on offline Instant Messages (IMs). These changes are coming just a few weeks after the debut of new themes and larger options for Linden Homes, which are available exclusively to Premium Members (who may alternatively opt to use their 1024m² tier allotment towards a parcel on the Mainland). Other Premium benefits remain unchanged, including the weekly L$300 stipend, Premium virtual gifts, expanded live-chat customer support, exclusive access to Premium areas, priority access to nearly full regions and experiences, and more. Here’s a breakdown of what’s changing: ***This blog post edited @ 4:50 p.m. on May 31 to update the Premium Feature Changes chart and remove references to Basic Group Membership Limit changes. See the blog post Group Limits Update for more details.*** Even more improvements to Premium Membership are coming later this year: more new Linden Home themes and options as well as the introduction of an all-new membership level for those who want to get the absolute most out of their Second Life. Look out for updates to Events and more limit increases as well. While we continue to enhance the quality of Premium Membership, we’ve also made the difficult decision to make our first Premium price increase in over a decade. To see what’s changing, check out the chart below: * Quarterly plans may be renewed, but are no longer available for new Premium Memberships ** Plus VAT in some European Union countries (if applicable) Please note that monthly and quarterly Premium Memberships for Residents who live in some European Union countries may also be charged value-added tax (VAT) in accordance with sales tax regulations. Please visit our VAT Policy page for more details and our Corporate Pricing page for a list of impacted countries. To help with the transition to the new pricing, starting June 3, we’re offering a limited-time opportunity for existing Premium members to lock in their current rates for one more billing cycle, including extending an existing monthly to use the current full year rate by upgrading now to annual. Simply renew before June 24th to extend your current Membership at the same low rate. For example, monthly members will be billed at the lower rate for one more monthly billing cycle, while annual members may renew (or monthly users may upgrade to annual) early to add one more year to your existing Membership at the current lower rate. We will update when the option becomes available on June 3rd. Until then - if you are not up for renewal already, you will not see the option to lock in your current price. Keep an eye out for updates. CREDIT PROCESSING FEE CHANGE Effective June 24, the fee for processing credit transactions (i.e. paying real money into a PayPal or Skrill account) will be 5% per transaction with a minimum fee of US$3 (there is no maximum fee). The fee is currently 2.5% per transaction. This fee change offsets increased regulatory and compliance costs to Linden Lab and is in line with our continued commitment to the long-term successful operation of Second Life. IN CONCLUSION This is a lot of change, and we appreciate that Residents will have questions and thoughts about the impact of these announcements. Please know that we are always aware of the responsibility we have in keeping Second Life a vibrant and successful world, and we do not make these changes lightly. Our goal with today's announced pricing and feature changes is to proactively evolve and strengthen the Second Life economy. We hope that these ongoing efforts to bring a better balance to Second Life will ensure a prosperous future for the entire community for the next 16 years and beyond.
  10. 45 points
    Hi Residents! We had one of the longest periods of downtime in recent memory this week (roughly four hours!), and I want to explain what happened. This week we were doing much needed maintenance on the network that powers Second Life. The core routers that connect our data center to the Internet were nearing their end-of-life, and needed to be upgraded to make our cloud migration more robust. Replacing the core routers on a production system that’s in very active use is really tricky to get right. We were determined to do it correctly, so we spent over a month planning all of the things we were going to do, and in what order, including full rollback plans at each step. We even hired a very experienced network consultant to work with us to make sure we had a really good plan in place, all with the goal of interrupting Second Life as little as we could while improving it. This past Monday was the big day. A few of our engineers (including our network consultant) and myself (the team manager) arrived in the data center, ready to go. We were going to be the eyes, ears, and hands on the ground for a different group of engineers that worked remotely to carefully follow the plan we’d laid out. It was my job to communicate what was happening at every step along the way to my fellow Lindens back at the Lab, and also to Residents via the status blog. I did this to allow the engineering team to focus on the task at hand. Everything started out great. We got the first new core router in place and taking traffic without any impact at all to the grid. When we started working on the second core router, however, it all went wrong. As part of the process of shifting traffic over to the second router, one of our engineers moved a cable to its new home. We knew that there’d be a few seconds of impact, and we were expecting that, but it was quickly clear that something somewhere didn’t work right. There was a moment of sheer horror in the data center when we realized that all traffic out of Second Life had stopped flowing, and we didn’t know why. After the shock had worn off we quickly decided to roll back the step that failed, but it was too late. Everyone that was logged into Second Life at the time had been logged out all at once. Concurrency across the grid fell almost instantly to zero. We decided to disable logins grid-wide and restore network connectivity to Second Life as quickly as we could. At this point we had a quick meeting with the various stakeholders, and agreed that since we were down already, the right thing to do was to press on and figure out what happened so that we could avoid it happening again. We got a hold of a few other folks to communicate with Residents via the status blog, social media, and forums, and I kept up with the internal communication within the Lab while the engineers debugged the issue. This is why logins were disabled for several hours. We were determined to figure out what had happened and fix the issue, because we very much did not want it to happen again. We’ve engineered our network in a way that any piece can fail without any loss of connectivity, so we needed to dig into this failure to understand exactly what happened. After almost four very intense hours of debugging, the team figured out what went wrong, worked around it, and finished up the migration to the new network gear. We reopened logins, monitored the grid as Residents returned, and went home in the middle of the night completely wiped out. We’ve spent the rest of this week working with the manufacturer of our network gear to correct the problem, and doing lots of testing. We’ve been able to replicate the conditions that led to the network outage, and tested our equipment to make sure it won’t happen again. (Even they were perplexed at first! It was a very tricky issue.) As of the middle of the week we’ve been able to do a full set of tests including deliberately disconnecting and shutting down a router without impact to the grid at all. Second Life is a really complex distributed system, and it never fails to surprise me. This week was certainly no exception. I also want to answer a question that’s been asked several times on the forums and other places this week. That question is “why didn’t LL tell us exactly when this maintenance was going to happen?” As I’ve had to blog about several other times in the past, the sad reality is that there are people out there who would use that information with ill intent. For example, we’re usually really good at handling DDoSes, but it requires our full capacity being online to do it. A DDoS hitting at the same time our network maintenance was in progress would have made the downtime much longer than it already was. We always want what’s best for Second Life. We love SL, too. We have to make careful decisions, even if it comes at the expense of being vague at times. I wish this wasn’t the case, but sadly, it very much is. We’re really sorry about this week’s downtime. We did everything we possibly could have to try to avoid it, and yet it still happened. I feel terrible about that. The week was pretty awful, but does have a great silver lining. Second Life is now up and running with new core routers that are much more powerful than anything we’ve had before, and we’ve had a chance to do a lot of failure testing. It’s been a rough week, but the grid is in better shape as a result. Thanks for your patience as we recovered from this unexpected event. It’s been really encouraging to see the support some folks have been giving us since the outage. Thank you, you’ve really helped cheer a lot of us up. ❤️ Until the next time, April Linden Second Life Operations Manager
  11. 42 points
    Dear Second Life Residents, It’s been an exciting summer at Linden Lab. Second Life celebrated its 14th anniversary, and shortly thereafter we also opened Sansar’s creator beta to the world. In addition, we are thrilled to announce a set of investments into Second Life and its communities that will include enhancements to our engineering support, customer support, billing systems and upgrades, and customer acquisition outreach. In all, we’ve budgeted many millions (USD, not L$...) in the coming year to make SL even better, and we’ll keep everyone up to date on improvements as they roll out (or sooner). This summer’s milestones have given us all another opportunity to reflect on just how strong the Second Life community is, what an incredible history SL has had so far, and what an amazing future lies ahead for the virtual world and its Residents. For more than 14 years, you’ve created memorable experiences, diverse communities, close relationships, thriving economies, engaging art, exciting events, and amazing creations of all kinds. You’ve made the world, and we’re proud to provide the platform and tools that help you to do so. We at Linden continue to be impressed by what we witness from Residents every day, and we want you to know that we share that commitment to and love for Second Life. Here are a few of the things you can look forward to soon: We are hard at work upgrading all of the SL infrastructure and moving it to the cloud, which will bring a wealth of opportunities to Residents near and far, and allow us, among many other things, to make SL more performant for Residents across the world from us. It may also allow us to introduce new products with more flexible pricing. We’re working on several features to increase the value of Premium subscriptions. Most recently we gave Premium members priority access to near-full events, and shortly, we’ll be ready to unveil another bit of exciting news for subscribers. We're building out a series of great extensions to Windlight (code name: EEP!), which will give value, flexibility, and new marketability to land, and will make Windlight settings tradeable assets. We have an extension to the animation system in the works (code name: Animesh) that will allow non-avatar objects to use more powerful and efficient skeletal animations the way avatars can today, and even more changes planned for creators and merchants later in the year. We’ve also got new experiences and events coming. An exciting new grid-wide gaming experience is coming soon! The team can’t wait to share the details with you in just a few days. Also in the works for this fall is an updated Halloween Haunted Tour, with new spooktacular events to celebrate. Not to mention, we’re turning 15 next year - SL15B, baby! That’s an incredible milestone and we are looking forward to collaborating with you to produce an amazing celebration. Long live Second Life and long live the creative process in the amazing worlds that you've trail-blazed! Thank you for filling SL with your creations and communities all of these past 14+ years, and here’s to many, many more together. Best, Ebbe Linden, CEO & the Second Life Team
  12. 41 points
    Happy Thursday everyone! We hope everyone had a great Halloween and had their fill of tricks and treats. We’re excited to have more marketplace updates to share with everyone - like a pumpkin full of the best candy, it brings you a good mix of fixes and features. We’ve added three new Categories to Marketplace: Gachas Anthropomorphic Animated Objects We’ve also added “Anime” to the list of Marketplace communities. Marketplace order confirmation mail should include a product link and seller data. So it will from now on. "Items per page" kept resetting to 12 in wishlists. Annoying! Any search field will now display an x on the right side once the user has started typing. This will allow you to quickly remove/delete all text in the field instead of having to backspace out the information. Merchants can no longer review their own listings. Obviously, yours are the best. Store favorites used to say "Sold by [current user]" instead of the store owner. That’s silly! Merchant dashboard Report pages were missing the store banner Updates to search for more precise results Fixed searching within "manage listings" Marketplace review helpfulness rating buttons were broken, but we unbroke them. We will now notify a marketplace shop owner if items have their rating changed Marketplace profile - some incorrect truncation of Policies box content was going on, so we put a stop to it You could not preview listing with no price, but now - you can. Buying item for users not in the marketplace would throw an error, but that’s fixed. New Marketplace wishlist didn’t work in other languages than English. Wishlist Joy to the world! Added a helpful popup for the keywords field, which describes Boolean search functionality, so more people can discover it. Additionally, we’ve started cleaning up some older listings. Only merchants who have not logged in in five years were affected, and only those items which have not sold within two years. If you find that your listings have unlisted, please file a Jira and we’ll look into it presently. Thank you all for making Second Life great! We look forward to hearing from you.
  13. 39 points
    As Second Life continues its 15th birthday festivities this month, we’ve got a new pricing announcement that is definitely worth celebrating. How about lower land prices and reduced set-up fees? Effective July 2, monthly maintenance fees on Private Estates are dropping by up to 15%! In addition, one-time land set-up fees are also reduced by as much as 41%. And remember, the setup fee includes your first month’s payment. Discounts will vary based on the type of land, so here are the details on current vs. new pricing: The fine print? These price reductions do not apply to Skilled Gaming Regions. New Openspace Regions will no longer be available after June. However, existing Openspace Region landowners will benefit from this newly-reduced monthly pricing beginning July 2. Also, these changes will not impact any grandfathered or “bought down” land prices, since those are still below the newly-reduced rates. Lastly, Education/Nonprofit (EDU/NP) discounted full islands will be re-priced to maintain their 50% discount off the regularly priced full islands. The new price of $124.50 will go into effect at the start of that island's next invoiced billing term. OTHER PRICING CHANGES These latest price reductions continue our commitment to improving the overall health of the Second Life economy, which historically has relied a lot on costs incurred by landowners. For example, in March we lowered Mainland costs by over 10 percent and doubled the Mainland allotment for Premium Members. In addition to dropping prices on land, on July 2, we will also increase the cost to buy Linden Dollars to $1.49 per transaction (compared to the current rate of 99 cents per transaction). This increase will help us offset the revenues lost on land, and to keep Second Life a vibrant world that continues to push the limits of possibility - for another 15 years to come. Best, The Second Life Team
  14. 37 points
    As 2018 comes to a close, it’s time to look back at some of the key accomplishments and new feature highlights that helped to make it one of the best years ever for the Second Life community. Celebrating 15 Years. Here’s to 15 More! Second Life recently turned 15 and, to mark the occasion, the community held a jam-packed SL15B celebration across several crystal-themed sims. In addition, Linden Lab organized several birthday events including MusicFest and an ambitious Shopping Event. Relive the highlights in the SL15B Flickr feed. So… is anyone ready for SL16B yet? Lower Costs & More Land? That’s Crazy Talk! What a way to start the year! Early in 2018, we announced a 10 percent reduction in Mainland costs and doubled the Mainland allotment for Premium members. Then, in July we continued to reduce costs by lowering monthly maintenance fees on Private Estates by up to 15% with one-time land setup fees reduced by as much as 41%. As a result, land is now more affordable than ever! Performance & New Features As part of our commitment to improving Second Life, we announced plans for 15 enhancements and features on our product road-map. Many of these improvements are already in place or are close to completion, while work continues to perfect additional enhancements and features for 2019. We’ve started making significant improvements to Marketplace including the introduction of many long-requested features, such as wishlists and tracking your favorite sellers (with a feed of their most recent items). We also added more categories to the Marketplace: Animated Objects, Gachas, Anthropomorphic, and a dedicated anime community, too. Estate Owners also saw improvements to the Land Manager page including web-based region restarts. There is also an Estate Access Management Release Candidate Viewer, which simplifies many Estate Management tasks, including ban list improvements. It will be making its way to the default release soon. Speaking of land … there is the overhaul for Auctions with several key improvements and a serious facelift - and we’ll soon add the ability for Residents to create Auctions to sell the land that they own. In November, we unveiled the long-anticipated debut of Animesh, which allows independent objects to use rigged mesh and animations. We’re already starting to see some creative ways to take advantage of Animesh. This new “dancing Santa” from Blow Up is an Animesh companion, which can follow you around and even dance with you as you celebrate the holidays in Second Life. Or for you. Santa is cool with whatever. A few Creators have already put out quite a number of cool early creations. Check out the Animated Objects category on the Second Life Marketplace to see what’s available. We are always striving to help our Residents achieve an immersive experience. The Environment Enhancement Project (EEP), is a series of new customizations in the environment rendering system (also known as Windlight). Soon, you will be able to create and share even more advanced environment settings including up to four different sky layers which can be set independently. Check out this preview video that shows early testing on the Second Life Beta grid from Resident Silas Merlin: Testing also continues for Bakes on Mesh, a new feature that allows system avatar baked textures to be shown on mesh attachments. We’re hoping this will help us all ditch some of those avatar onion layers in the new year. New Experiences & Activities Fans of Linden Realms new and old saw not one, but two updates in 2018. A limited-time and dramatic update Linden Realms: The Wrath of Ruth soon gave way to its full-featured successor Linden Realms: The Search for Magellan. We also introduced the new Swaginator with two ambitious seek-and-find events. As part of our SL15B event, we created 15 limited-edition gifts for a Birthday Gift Grab grid-wide hunt that extended over a whopping 15 weeks! More recently, we held the Winter Swaginator Hunt which included five hidden gifts created exclusively for holiday hunters. There were also numerous exclusive shopping and community events, which are always a blast! Look out for the traditional Snowball Fight. 2018 In Numbers As the year comes to a close, we’ve rounded up some interesting statistics to share insight into how the Second Life community is spending its time and money. One thing is clear: Second Lifers were a busy bunch in 2018. You spent an estimated 336 million hours inworld in the past year alone! And there are 50 million+ chat messages daily. Our daily concurrency rates remain stable, too. Take a look at this chart, which shows the overall traffic trends on logged in Second Life users over the past two years. Pictured: Second Life concurrency rates from early 2017 to late 2018. This active population helped keep the Second Life economy healthy in 2018. Approximately $65 million was paid out to Residents in the past year for a variety of items and services. On the Marketplace, there are currently over 5 million virtual goods for sale. Since we lowered prices on the Mainland and maintenance fees on Private Estates, we’ve seen some growth in the overall land market as well. For example, we saw increases across the board in land ownership - more Region owners, more parcel owners, more group-owned land, more Regions on the Grid. As many owners traded up from Openspaces and Homesteads to full Regions to take full advantage of the lower pricing, we saw growth in overall SQM owned by Residents. So, what was popular with the Second Life community in 2018? Here are some interesting insights into General and Mature-rated places and items: TOP MARKETPLACE CATEGORIES 2018 (by Web Traffic) 1. Apparel (General) 2. Women's Apparel 3. Avatar Accessories 4. Home & Garden 5. Complete Avatars 6. Avatar Components 7. Avatar Appearance 8. Animations 9. Buildings & Other Structures 10. Men's Apparel TOP DESTINATION GUIDE CATEGORIES (by Web Traffic) 1. Games 2. Editor's Picks 3. Recently Added 4. Premium Gifts 5. Photogenic Spots 6. Shopping Events 7. Adventure & Fantasy 8. Featured Events 9. Freebie Spots 10. Role-playing Communities 2019...Here We Come! In true Linden tradition, we didn’t get through everything we wanted to do in 2018 … but we certainly feel proud of the developments already out and we’re excited for the things to come. Stay tuned for even more improvements, including progress on our migration to the cloud, Linden Home updates, Gridwide experiences, and the much-anticipated ability to change your name! Thank you from the entire Linden Lab staff for your continued creativity and contributions to the Second Life community. We cherish the opportunity to help this unique and amazing world flourish year to year, and we can’t wait to see what adventures await in 2019! We wish everyone happy holidays and a wonderful New Year!
  15. 33 points
    Just in time for Valentines’ Day! Second Life is proud to announce the debut of “Love Made in SL,” a new limited-run mini-series showcasing the many real stories of romance in the virtual lives of the Second Life community. Love Made in SL logo created by Marianne McCann with permission from Linden Lab Over the next few months, we’ll unveil a series of short video profiles that tell the many stories of couples discovering love in Second Life. As you’ll see in our first episode, these virtual connections can also extend successfully into long-term relationships in the physical world. Meet Teal and Wolf, a charming couple that met 10 years ago in Second Life within the “Tiny” community of RaglanShire. After several years of a long-distance relationship, Teal recently decided to move from the US to the UK to be with Wolf and they are getting married this week! Pictured: Wolf and Teal, a soon-to-be-married couple that met in Second Life. “I think virtual worlds have that ability to allow people to just see whether their souls match up,” says Wolf. Watch the full video below, or on our Official YouTube Channel here. Catch future episodes of “Love Made in SL” on Second Life’s official Facebook page or YouTube channel. “Love Made in SL” is produced for Second Life by virtual journalist Draxtor Despres. If you’d like to be considered for a future edition, please contact Draxtor inworld.
  16. 33 points
    The long wait is over: Project Animesh has been released Grid Wide! As of today the default viewer download and all regions on the grid support Animesh. Animesh, first announced a year ago (!), allows independent objects to use rigged mesh and animations, just as you see today with mesh avatars. This means that you can now have wild animals, pets, vehicles, hair, zombies …. The possibilities are in your hands! We’ve created a Wiki which outlines how you can begin playing with Animesh. If you are a Premium Account, you will be able to attach two Animesh attachments instead of one. Note: You will need to be on an Animesh Enabled Viewer to see Animesh objects work correctly; if you are using a third party viewer they can let you know when support will be available. A huge “Thank you!” goes out to those Second Life Residents who participated in our year-long Beta, both in the forums and at our inworld User Group Meetings . We’re can’t wait to see what you will create and share with the rest of the community using these new capabilities. To help everyone find new animesh content, we’ve added a category on the Marketplace for it: Animated Objects We look forward to your comments and bug reports in Jira. Examples courtesy of Silas Merlin
  17. 31 points
    Hello amazing Residents of Second Life! A few days ago (on Sunday, October 28th, 2018) we had a really rough day on the grid. For a few hours it was nearly impossible to be connected to Second Life at all, and this repeated several times during the day. The reason this happened is that Second Life was being DDoSed. Attacks of this type are pretty common. We’re able to handle nearly all of them without any Resident-visible impact to the grid, but the attacks on Sunday were particularly severe. The folks whothat were on call this weekend did their best to keep the grid stable during this time, and I’m grateful they did. Sunday is our busiest day in Second Life each week, and we know there’s lot of events folks plan during it. We’re sorry those plans got interrupted. Like most of y’all, I too have an active life as a Resident, and my group had to work around the downtime as well. It was super frustrating. As always, the place to stay informed of what’s going on is the Second Life Grid Status Blog. We do our best to keep it updated during periods of trouble on the grid. Thanks for listening. I’ll see you inworld! April Linden Second Life Operations Team Lead
  18. 30 points
    Happy Thursday! We’re happy to announce that another long-requested feature is now a reality! With the latest update deployed to the Marketplace, we’ve added the ability to nominate up to five additional residents as ‘store managers’. All store managers will have basic access to a number of abilities to assist the store owners in administration of their store: Edit store details Edit product details List an unlisted item View store and product details Store owners will also be able to provide the following additional permissions to their designated store managers, to be set individually. Store managers will be unable to perform any of these functions without the specific permission being granted: Unlist an item Redeliver items (including changing automatic redelivery status) Add/remove revenue distributions Add/remove listing enhancements Change prices Regardless of individual permissions, we’re always looking out for the interests of our store owners: All actions taken by a store manager are logged and review-able by store owners Additionally, no store manager will be able to: Archive products Add/remove other managers To learn more about how store managers work along with the various abilities and permissions available, please consult our knowledge base article detailing the feature. Please take a look and let us know what you think. We look forward to your comments and bug reports in Jira
  19. 27 points
    Happy Monday everyone! As we posted last month the Web Team has been busy with an array of different project and fixes. One we’d like to highlight is our effort to clean up Marketplace listings. We’ve had many of you give us feedback on absentee store owners who cannot offer sales support for their products. You also told us there were older products which were still in demand even though the Merchant hasn’t been currently active. Keeping all this feedback in mind, we had undertaken a cleanup sweep of the marketplace in the past, and had very positive response. Today, we have taken a second one: If the Merchant hasn’t logged in in two years *and* a specific product hasn’t sold in 1 year, the product will be unlisted. If the Merchant hasn’t logged in in two years *and* the store hasn’t sold anything in 1 year, their store will be disabled. This means that if a product has sold within the past year, that product listing will remain available on the marketplace. If a store has products, which have sold within the past year, it will remain enabled. We are confident that a more relevant selection of products and search results will benefit the shoppers on the Marketplace, as well as active Merchants. Spring is in the air!
  20. 27 points
    Today, we’re happy to announce a brand new feature for the Land Manager page for private Estate Owners: web-based region restarts! Starting now, Estate Owners will be able to restart their regions remotely from their land.secondlife.com My Regions page. We’ve been listening to the feedback from our Private Region owner community and we know that sometimes it’s impractical or even impossible to access your region inworld to perform the more traditional in-viewer region restart using the Region/Estate menu. With this new feature, Estate Owners can proactively select and restart their regions directly from the website without needing to log inworld and travel to each region individually. Since we know that sometimes the reason a region cannot be accessed easily inworld is due to active griefing scenarios, we have also included the ability to restart the region in safe mode, in which the region will be brought back up with all the scripts, physics, and collisions disabled, making it possible to enter and remove any lingering item that may be causing issues. To see the new features available to you as a private Estate Owner, just log in to SecondLife.com and visit your Land Manager page. We are always listening to your feedback, and we’re committed to continuing to make Second Life easier, safer, more efficient, and more fun! Thank you for making Second Life great! We look forward to sharing more exciting new features with you soon. You can learn more about becoming a private Estate Owner here.
  21. 25 points
    ‘Tis the season to be jolly - and what could be more jolly than a ton of new gifts? From now through most of December, we will be giving away some goodies for everyone. We introduced the Swaginator this last summer during SL15B, and now we’re bringing it back, better than ever, with 5 weeks of gifts - starting today! Each gift will only be available for one week, so you’re going to want to make sure you do not miss out on any week! How to get started: Follow the first clue (below) to grab your Winter Swaginator HUD Equip your HUD from your inventory, by finding it, right-clicking it and selecting “ADD” Find and collect your gift! Stay tuned to our blog, MoTD, and Social Media channels for new clues each week. We’ll get you well on your way to gift-o-rama, and get you started today with the first of our clues. Are you ready? Week One Clue: It’s a Winter land full of frolics and fun. Can you find the hidden chest for the prize to be won? Go! You may find yourself in a familiar location - the return of Winter Wonderland is here - so you know there will be plenty of fun activities including an upcoming Snowball Fight - stay tuned! Pro Tip: Premium members will see a very special new and exclusive gift soon (HINT: to go with your Winter Swaginator gifts) , so make sure that your premium membership is up to date!
  22. 23 points
    As the end of 2017 draws closer, we wanted to take a moment to reflect on just a few of the major beats that made this another great one for Second Life. From technical improvements to new features, to community happenings, the virtual world’s 14th year was a busy and fun one! Baby Got Backend Enhancements We rolled out a number of upgrades to SL’s backend and build systems. This behind-the-scenes effort helps to improve stability and performance, and also is part of the future-proofing and prep work needed for the “Brave New World” project - i.e. moving SL to the cloud. Tons of Fun Inworld We launched our first-ever grid-wide game experience: Tyrah & the Curse of the Magical Glytches! Thousands have already enjoyed playing so far, and there’s even more to come. This year also saw the introduction of a brand new group of starter avatars, and some awesome events inworld, including great shopping events like the one going on now, our annual Linden-vs-Resident snowball fight, the Halloween creepy-crawl, and some massive celebrations for SL14B - our 14th anniversary! We hope you had as much fun in SL this year as we did. Next year is SL’s 15th birthday and we’re planning an absolute blow-out to celebrate. Stay tuned for more on that soon - we’re talking way more than one month’s worth of parties... More Primo Premiums In addition to regularly rolling out fresh gifts exclusively for subscribers, we added new benefits to Premium membership to make it even more, well, premium! We launched Premium Access to full regions, and extended the L$ transaction history for Premium subscribers up to 90 days. We’re very pleased to share that as a result, we did see some growth in Premium account membership this year. Happy as we are, we think we can do even better, so look forward to new initiatives in 2018 aimed at making the benefits of going Premium even more valuable. But Wait There’s More! This year, we introduced a whole of new features and capabilities as well. For example, Animesh (which you can now test on Aditi using our Project Viewer) allows independent objects to use rigged mesh and animations, just like mesh avatars, and Residents have already used this feature in impressively creative ways. We also rolled out more land features - Estate owners have more control over their land, we improved region capacity, and introduced Place Pages to help make your favourite SL places much more discoverable on the web. Along those same lines, we brought back an improved version of the Community Gateway Program (and RegAPI), enabling communities to grow their ranks (and SL’s user-base) by registering and onboarding new users. Last, but not least, we revamped our Support Portal and Community Forums to make it easier for Residents to get help when they need it and connect, discuss, and share with other users on the web. Onward to 2018! Not only does SL celebrate our 15th birthday next year, but we’re also working on some exciting new initiatives and enhancements we can’t wait to share with the community. As we announced earlier this year, we’re investing many millions in SL and 2018 is going to be a big one. See you inworld!
  23. 21 points
    At Linden Lab we appreciate and support the creativity of our community - a community based on the very idea that the only limit to your creativity is your imagination. That is why we feel it is important to clarify our stance on and process for the protection of community-created content. Our goal is to nurture the overall creative and competitive ecosystem that enables each member of our community to prosper -- even when that means making difficult determinations in disputes between our Creators. While we cannot comment publicly with a definitive analysis of any one case or dispute, we want to reassure our community that we closely consider all perspectives (and applicable law) before arriving at any dispute determination. When there is disagreement in our community over the integrity of a creation, we strive to be fair in our review of the facts. In particular, we do not take actions for or against any Creator lightly as we know that our Creator community is passionate about and protective of their work. So, why make this statement now? Due to the size of the Second Life economy and its user base, there will always be Creator conflicts and complaints under review. Recently, there’s been some debate about one of the more esoteric aspects of content creation, which impacts many in our community. For example, one high-profile complaint under review deals with a fundamental question about whether UV mapping can be considered proprietary and protect-able or part of the public domain. Linden Lab recognizes that there are passionate arguments to be made on both sides of this and similar discussions. However, the determining factors are quite nuanced and not easily assessed without a closer review of the facts in the context of the Digital Millennium Copyright Act (or DMCA). Ultimately, Linden Lab will always comply with the DMCA process, and continue to determine the validity of each DMCA notice (and any counter-notice) on a case-by-case basis. That is precisely why we have a team dedicated to reviewing all properly-submitted IP claims and determining the fairest outcome within the guidelines of the policies and laws governing the process, which is described in the Intellectual Property Infringement Notification Policy. We are ever-amazed by the ways this community utilizes the Second Life platform for creativity. Keep innovating - you make Second Life even better as we roll out new features and tools to create with -- and keep supporting your fellow Creators! Image courtesy of Torley Linden
  24. 21 points
    Second Life is turning 15 this summer...but why wait to celebrate? Last month, we wrote about 15 exciting new features and other things that we have on the roadmap for this year, including lower tier prices and double allotment on Mainland, and the return of Last Names - but there’s still more to come! As part of our year-long 15th anniversary celebration, we’re making numerous appearances inworld to talk about Second Life and the Second Life roadmap directly with our communities! These ongoing meetups and events will provide opportunities for you to interact with and ask questions to Linden Lab executives and staffers. To kick things off, Linden Lab CEO Ebbe Altberg will be holding two “Town Hall” chat sessions on April 20th at 9:30 a.m. (SLT/Pacific) and 1 p.m. (SLT/Pacific). Ebbe will be sharing his vision for Second Life in 2018 and beyond, as well as taking questions from the community. Got a question for Ebbe? Post it in the Community Forum thread “A Conversation with Linden Lab CEO Ebbe Altberg” in advance of next week’s meeting. Questions will be selected from submissions for as many as can be answered in the time frame. To join either meetup, head over to one of these Town Hall Regions in Second Life on April 20. In the coming months, we plan to hold additional conversations and meetups directly with many of our communities including Firestorm users/developers, Designing Worlds, Bay City and more. Finally, don’t forget to mark your calendars for the official SL15B Community Celebration! This year’s event, held June 17-30, is going to be spectacular! We are hearing rumblings about a few new special events linked to this year’s celebrations, too. Stay tuned for more specific dates and details. We’ll see you inworld soon!
  25. 21 points
    We at Linden Lab believe that net neutrality is extremely important. Lifting the FCC’s Open Internet Rules would not only jeopardize the experience of Residents using Second Life, but can also negatively impact all aspects of our online lives. Later this week, Congress will vote on this issue, and we encourage Second Life residents to join us in calling on our representatives to preserve net neutrality. To that end, we have joined the “Break the Internet” initiative, and if you visit SecondLife.com or login to Second Life today, you’ll notice a pop-up tool (snapshot below) that makes it easy to send a message in support of net neutrality. Of course, if you’d prefer not to use this, you can simply close the pop-up and login as usual, but we hope you’ll consider adding your voice to this important issue.
  26. 21 points
    Hello Residents! Whether it's the significance of one's appearance or persona to fellow residents or how they impact the performance for all users, avatars have always played an important role in Second Life. Because of this, we are constantly trying to improve the quality, overall selection or choices and how performant these Linden curated avatars are. Every iteration we hope to be better and more efficient. Today we’re excited to announce a set of 8 new starter avatars which are themed Renaissance, Mystic Heroes and Angels & Demons. In this release, for the first time ever, we’re offering Bento avatars! Yes you heard it right, all but the Mystic Heroes in this offering will be Bento-equipped. Some of the avatars are ride-alongs, which mean they include horses as a Bento attachment, while others boast animated wings! These avatars are available through the viewer in the "Choose my avatar" section. You can also view or choose them from your inventory and customize each to your liking. We hope you enjoy trying them out as much as we did creating them!
  27. 20 points
    These creepy creatures are NOT avatars, but Animesh! Animesh is a new Second Life feature that will allow independent objects to use rigged mesh and animations, just as you see today with mesh avatars. This means that you can now have wild animals, pets, vehicles, scenery features and other objects that play animations! Today Animesh is available as a beta project, and to get it to its final state, we need your help! Please try it out and give us your feedback in the Animesh Forum or in Jira . We’d love to hear from you what works and what might use some further improvements. If you’d like to experiment with and help test Animesh, there are a few things that will help you get started. First, you’ll need the Project Viewer build. We’ve also created a Wiki which outlines how you can begin playing with Animesh. Once you’ve downloaded the Project Viewer, you’ll need to access and upload any test content to the Aditi Beta Test Grid. Once the Animesh beta is over, and we’ve finalized the project, uploads to the main Second Life grid will be enabled, and the real fun can begin! We’re looking forward to seeing what you come up with using Animesh, and look forward to hearing your input about this exciting new soon-to-be feature.
  28. 19 points
    We're adding wishlists, favorite sellers (with a feed of recent items) and a few bug fixes. Features! Wishlists!!! Items can be added to the wishlist (if the item is not free) via the product page, and deleted via the delete button on the wishlist page Items can also be bulk added from your favorites list Wishlist can be found by viewing https://marketplace.secondlife.com/wishlist while logged in, or via the favorites links in accounts, Wishlists operate like favorites, except that you can find someone else's wishlist at /wishlists/firstname.lastname (there's a link on your own wishlist) There are also share buttons on wishlists. Follow merchants! Stores can be favorited on the main store page, and stores can be removed via the delete button on the list. Favorite stores can be found by viewing /favorite_stores while logged in, or via the favorites links in accounts. Shows your favorite stores, including up to four of their most recent products. Fixes: Avatar Brands were not visible when editing, and would then get reset as a result. That’s frustrating and we’re sorry. The related-item pickers (demo, related items) will no longer show archived products - but will show unlisted. We know you think your product is awesome. That’s why you’re selling it! However, Merchants can no longer review their own listings. When you change display options on your Manage Listings page, you will go to the first page of your listings. Whatever you chose to search by is what we’ll show you. We were accidentally overriding that with your sort from the previous session. Oops! Redelivering: when redelivering gifts, we would send a confusing email claiming to have sent the item to the gifter, even though we actually had sent it to the giftee. Listing limits: we were counting archived listings against your limit of 20000, but not anymore. We had recently replaced “Prim count” filtering with “Land Impact” filtering and then stopped finding all the expected results. We’ve located them and will return them to you once again. Category names were messed up on some products. A re-index has "unmessed" this.
  29. 19 points
    Here at Linden Lab, we’re deeply committed to ensuring the safety and security of our customers’ data. It’s why we began preparing for the May 25th implementation of the General Data Protection Regulation (GDPR) more than a year ago, and it’s why we want to alert you not only to some of the privacy enhancements we’ve made on our end, but also the ways the new law may impact you. GDPR, in a nutshell. Put simply, the GDPR puts in place new requirements for the collection, maintenance, and use of personal data for residents of the European Union (EU) and European Economic Area (EEA). It’s an important evolution in privacy practices, and one we’ve already started to account for: if you notice, our existing Privacy Policy already discloses the type of personal data we collect from you, how we use and limit any sharing of your data, and your rights to control our use of your personal data. What you can expect. In coming weeks, we’ll provide more information on how EU residents in Second Life can best exercise their rights under GDPR. In some cases, you may take actions through your account dashboard (to modify your personal data, for instance). In others, it may be necessary to file a support ticket and verify your identity (to better protect your privacy). What you should know. If you collect or process personal data of EU residents on a website associated with Second Life or Sansar, or create or make use of programs that retain information about Second Life or Sansar users or their computers, you may also have obligations under the GDPR. You should consult with your legal counsel for advice regarding your site(s) or program(s). If you would like to learn more about the GDPR, here are some overviews: https://www.itgovernance.eu/blog/en/the-gdpr-consumer-rights-for-your-personal-data https://www.gamesindustry.biz/articles/2018-04-17-what-does-gdpr-do If you believe that your service may be subject to GDPR requests, here is more information: https://ico.org.uk/media/1624219/preparing-for-the-gdpr-12-steps.pdf https://www.gamesindustry.biz/articles/2018-04-18-what-does-gdpr-mean-for-digital-entertainment-businesses If you have additional questions about the GDPR, we found these references helpful: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr https://www.gamesindustry.biz/articles/2018-04-19-gdpr-frequently-asked-questions
  30. 19 points
    Currently, when a region is full, access to the region is simply on a first come first served basis. This leads to a sort of distributed race to enter the full region; users repeatedly try to teleport or cross into the region and fail until someone leaves. The next attempt made by anyone succeeds, which makes the region full again. Even the region owner and estate managers must compete with other Residents to get into their own region if they find themselves outside of the region when it is full. We are introducing some improvements to how region limits and region entry work: The Region Owner or an Estate Manager can always enter, even when the region is full In effect, the region occupancy limit does not apply to the Region Owner or an Estate Manager for the purposes of entry. Having entered the region, the owner or manager does still increase the count in the region. For example, if there is a region that already has the maximum number of avatars in it, the Region Owner or an Estate Manager would be able to enter, but that would bring the number in the region to 1 over the limit, so 2 would need to leave before the next non owner/manager could enter. The default limit on the number of avatars in each region type is increased Full Regions by 10% (100 to 110) Homesteads by 25% (20 to 25) Open Spaces by 20% (10 to 12) This new bonus capacity is, however, available for entry purposes only to Premium users - for Basic users the occupancy limits remain the same. For example, when a Full Region with a limit of 110 users has 105 users in it, Basic members will be unable to enter - they will see the region as full - but 5 more Premium users will still be able to enter. The current (owner controlled) limit on each region will automatically be reserved for Premium entry by the same bonus %: If the owner of a Full Region had reduced the default 100 avatar limit to 50, the same bonus percentage (+10%) is reserved for Premium entries, so 45 entries will be usable by Basic members, and 5 additional spaces will only be available to Premium members. Once an avatar is in a region, whether they are Premium or not will not matter; they count the same as anyone else. It doesn't matter what the mix of Premium, Basic, or owner/managers in the region is: they all just each count as one occupant. We will be rolling these features out slowly to regions in and around you. We’re excited to offer this new functionality, improving the experience of Land Owners and Premium Members in Second Life. Login and keep your eyes open for another announcement once the rollout is complete!
  31. 19 points
    Hello Residents! The new Community Platform is finally here! It has taken a bit longer than we anticipated, because we encountered some challenges during this transition that are unique for this community, which unfortunately required more time than we’d initially planned. We want to thank the community for your patience while we ironed out some of the larger issues to get the new platform ready for prime time. We also want to thank you in advance for your continued patience as we continue with some of the polishing work that will come over the next few weeks. Now, about that new platform … We have a new Community Home Page. From here you can see the latest things happening across the community platform, and click through to your favorite areas. This brings more visibility to areas like the Knowledge Base and Blogs, instead of dropping you directly into the forums. Speaking of the forums - one of the things that we were unfortunately unable to transfer to the new platform was background images on profile pics. If you were using a background image for your profile, you will need to upload a new profile pic. The good news is that uploading a profile image on the new platform is much simpler and more intuitive than before. Just select your profile from under your name, and you can upload an image from there. We will continue to make improvements, but wanted to get the community platform out as soon as possible, so that the Knowledge Base was back online. Here is a list of known issues, most of which we expect to fix in the coming days/weeks: Some posts may have missing images. Where possible, we will be fixing and/or updating these. Some posts may have been slightly reformatted or have a slightly different layout. Previously used emotes may no longer work. Some old Community URL redirects may be broken. Some users have lost their account profile images and will need to reset them. Second Life headers and footers are currently missing from community pages, and we are working to restore those. The window title needs to be updated. Clicking on a Help link from the viewer will load the page in mobile layout; this is not optimal, and we are working to correct that. If you come across any bugs that are not listed above, we encourage you to let us know about them through our Jira system here. (NOTE: Please be sure to file with the System type “Website” and related Community sub-category.) While there is still work to be done, we are very excited to unveil the new Community Platform to you.
  32. 18 points
    There are a number of scripts available that animate the Group Role title for your avatar. While no doubt entertaining, these take advantage of a functionality, which was never intended to serve this purpose. Server side changes which will break Group Tag Animators are going to be rolling out to the grid soon. This change is deliberate: it will sharply restrict the rate at which these updates are allowed. The new limits are generous enough that a human changing things through a viewer should not exceed them, but strict enough to break the 'title animators'. The current Marketplace products which do this are being removed and the sellers notified. Image from xkcd
  33. 18 points
    Very few communities can say they’ve been around for 15 years, but that’s exactly what the Second Life community is celebrating this year! While Second Life’s official “birthday” is June 23rd, 2003, both our community-driven and official festivities kicked off this week in style! If you missed any of the major details, take a look at our blog post for a refresher in all things SL15B. In addition to the many events, parties, contests, and other celebrations - we took a moment to speak to Linden Lab’s CEO Ebbe Altberg about what makes Second Life so unique, and what keeps it vibrant and thriving at fifteen years. There’s also a cameo from an extra-special former Linden that you don’t want to miss! For more of Ebbe’s thoughts on Second Life and the incredible community we have, read his exclusive interview with Strawberry Singh over at her blog, and be sure to check out his avatar makeover! You can learn more about Ebbe’s vision for the next 15 years of Second Life in this recent podcast with Games Wisdom. Be sure to mark your calendars for Ebbe’s inworld appearance at Meet the Lindens this Wednesday June 20th at 2 p.m (PT/SLT). Thanks to Draxtor Despres and Marianne McCann for their work on this video!
  34. 18 points
    Hello Residents! We're excited to announce that we've opened up a new social media channel for Second Life. Since we're turning 15 this year - we decided that we're mature enough to be trusted with an Instagram account. Head on over, follow us, and we'll be sharing some fun things there. Check out our first post now!
  35. 18 points
    As many of you who play PaleoQuest and Linden Realms already know, Second Life has had a terrible rash of incidents lately involving comets falling from the sky. The obvious question from Residents has been, “What do I do if that happens to me? Will my home be burnt and decimated like Linden Realms?” This is an unsettling prospect for obvious reasons and we hear your concerns. While the risk of comet damage in Second Life is very low, this is a world where the only limit is your imagination. So if we can imagine a comet crashing to earth in Second Life, then it is theoretically possible. In an effort to protect our Residents from such pandemonium, we are unveiling a new benefit exclusively for Premium Members. Should a comet fall from the sky and destroy your home in Second Life, we will cover the cost of your home and the items inside. It will be replaced by a home identical in every way to the home you had before. In fact, you may not even notice that your home was ever hit by a comet! This new benefit is automatically included in your Premium Membership at no additional cost to you. This is just one more benefit in the long list of valuable perks that Premium Membership provides our Residents. And, if you upgrade today, you can go premium for 50% off the first month’s regular price!* April Fools! While we're joking about the comet insurance, we aren't kidding about the one-day-only premium promotion happening - so go premium today! *TERMS & CONDITIONS FOR 50% DISCOUNT This offer begins on April 1, 2018 at 8AM Pacific Time (PT) and expires on April 2, 2018 at 8AM PT. To qualify for this promotion, you must 1) have an existing Second Life ("SL") basic account or create a new account, and 2) select monthly (every one month) billing for your SL account. The fifty percent (50%) discount will be applied to your first month's bill and future months will be billed at the standard Premium Membership price (currently US$9.50 per one month). For new accounts or accounts not previously upgraded to Premium Membership, after initial login through the Second Life viewer following upgrade to Premium Membership and: 1) following your first full week, the L$300 weekly stipend will be deposited to your account every Tuesday for the duration of your Premium Membership; and 2) after your account has been active for forty-five (45) consecutive days, the L$ sign-up bonus will be deposited to your account.
  36. 18 points
    You may have heard that over the past few years, in addition to continually improving Second Life (Bento anyone?), Linden Lab has also had a team developing a brand new platform that runs separately from SL. That platform is called Sansar, and it’s designed to enable people to easily create, share, and ultimately sell their own social VR experiences, which can be used on PCs as well as with head-mounted displays (HMDs) like the Oculus Rift and HTC Vive. Though there are some conceptual similarities with SL, Sansar’s been built from the ground up with very different approaches in many areas, including scale, discovery, performance, design and ease of use, and the platform’s business model to name just a few. Sansar is very different from Second Life, and it’s not a sequel nor a replacement. Over the past months, the Sansar team has run a limited “creator preview” program, and some of SL’s most talented creators have been among those invited to test the platform. They’ve created some amazing experiences - from immersive artworks to narrative experiences, educational spaces, games, fantasy words, sci-fi scenes, roleplaying environments, and much more. Today, Sansar’s creator beta opens to everyone, which means you can create your own experiences with Sansar, list virtual items for sale in the Store, and explore the creations others have published. If that sounds interesting, you can sign up for free at Sansar.com right now. A few things to bear in mind: You don’t have to have an HMD to use Sansar. You can create and explore in desktop mode - but the VR experience is highly recommended. It’s free. Free to join, free to create your own experiences, free to explore. It’s a beta. It’s a big step for the new platform, and it’s also just the beginning. Many Second Life Residents - especially those interested in VR - will love what they can do with Sansar today. But there are still many features and capabilities yet to be added. Just as SL has dramatically improved with new additions over time (remember the days before voice? before Windlight? before mesh?), there’s a lot the team is looking forward to quickly adding to Sansar. Only you can use your SL name as your Sansar avatar ID. Sansar’s name system is different than SL’s. Everyone has a unique “avatar ID” (like a username) and an avatar name, which doesn’t need to be unique (like a display name). If you’re JohnDoe Resident in SL, no one else can use JohnDoe-Resident as their Sansar avatar ID. Stay tuned for info on how to claim your avatar ID; for now, if you try to use an SL name as a Sansar avatar ID you’ll get a ‘not available’ error. Second Life Is Here to Stay! We want to be very clear that the opening of Sansar’s beta does not at all change our love of and dedication to SL. We are continuing to invest in Second Life, and the SL team (which is separate from the team developing Sansar) remains absolutely dedicated to Second Life and all of its Residents. We’re working hard on some new projects to make Second Life even better, and we won’t be stopping. As always, keep an eye on this blog for updates on exciting upcoming SL developments.
  37. 16 points
    Why do people start virtual families and have kids in Second Life? That’s the question tackled in the latest edition of “The Drax Files,” which explores last week’s high-profile debut of Zooby Animesh Babies in Second Life. Zooby’s latest release is one of several popular virtual baby offerings in Second Life including Suki Babies, K-Mae and Funsies. “People really like to care for others,” says Carrie Tatsu who is a pioneer in the creation of virtual babies in Second Life. “Human connection is human connection. We have human connection when we meet people face-to-face. We have human connection virtually. Both are valid.” When mentioning her business in casual conversation, Carrie is no stranger to the outright dismissal of this phenomenon as strange. Why would anyone in their right mind be interested in nurturing an assembly of pixels inside a digital world? “There are a lot of people in virtual worlds who can’t have babies...or maybe they are just people who want to connect with other human beings across the world. I’ve gotten multiple letters about this.” In the video, Carrie reads an example of one such letter. “All my life I wanted to be a mommy. After three miscarriages and a hysterectomy at 40, I felt my dream of being a mommy would never be realized. Then I found out I could have babies on SL...I just had to tell you how thankful, grateful and deeply appreciative I am to you for making my dream a reality.” Carrie adds, “What [virtual family roleplay] does is it provides a way to experience having a baby with somebody else. Roleplay becomes something that becomes much more genuine in a space that you design. Second Life gives them that opportunity to exist as we see ourselves...where we don't feel like we are judged. We can have an experience that is genuine and real.” Video Production: Draxtor Despres
  38. 16 points
    Hello Residents of Second Life! Over the last few days, Residents using certain email providers may have noticed that they are not receiving all email notifications for events such as Marketplace purchases and Offline Messages. Email has come a long way since it was first introduced to the world in the 1960s. There are many factors that affect the deliver-ability of a message, and algorithms which affect it are constantly being updated. Sometimes things go awry despite best intentions - such as certain phrases being flagged as indicative of spam, or the volume of messages sent in a certain time frame. Second Life is a complex beast and not all our email sending practices are as good as they could be. We are re-examining these practices and we’re going to do better to make sure our Residents are able to get the information they need. There are some things you, as the recipient, can also do to better ensure deliver-ability, such as having email filters, white-listing certain contacts, checking your spam folder and marking legitimate messages “Not Spam,” and even contacting your email providers about certain emails. If you are experiencing issues receiving emails from us, you may also want to consider updating your email temporarily to a different provider (for example if @yahoo emails are failing, try a @gmail account), verifying your email address with us (offline IMs, friendship offers, auctions, etc all require a verified address), and white-listing (add sender to contacts) Second Life messages to ensure you receive them in the future. It’s always best to use an email account that is only accessible by you. We sincerely apologize for the inconvenience caused and will provide updates once available.
  39. 16 points
    When it’s cold outside, nothing sounds better than a warm spot on the couch next to a roaring fire, a cup of hot cocoa, and a little getaway time in a cozy alpine cabin. This winter season, Premium Second Life members can relax in their very own winter vacation home by stopping by the Premium Gift Kiosks and grabbing their free Premium gift. This charming home-away-from-home features a scripted door for added security, extra textures for the exterior, and other features. If you’ve been collecting the weekly Swaginator gifts, you’ll find this cabin in the perfect place to decorate with those gifts or give it your own personal flair with your unique decorative eye. If you’re a Premium Resident already, don’t hesitate, and log on now to grab your gift! Not yet a Premium member? Upgrade to Premium* and grab your cabin today!
  40. 16 points
    There are a lot of people working behind the scenes on Second Life, creating new features, improving performance, keeping things running smoothly, and performing incredible feats of troubleshooting and resolving issues when it doesn’t. That is why we have invited Grumpity Linden (Director of Product), Oz Linden ( Senior Director or Engineering) and Patch Linden ( Senior Director or Product Operations) to participate in our next Town Hall - taking place November 15th from 10 to 11 am SLT. Collectively, these three have over 28 (!) years of experience working on Second Life and work closely with all the Second Life teams to continue to improve this platform that we’ve all come to love. They are some of the biggest stakeholders in the direction of the product development roadmap each year, and know the product inside and out! If you have a question that you would like to ask these Lindens, please take a moment to post it in the Community Forum thread “Town Hall Meeting with Grumpity, Oz, and Patch Linden - November 15” in advance of the Town Hall. Questions will be selected from all submissions made prior to November 9th, so be sure to get your question in before then! Don’t forget to mark your calendars for November 15 to see if your question is selected. On that day, you can join us live for the Town Hall meeting. Location will be publicized closer to the event - stay tuned! We’ll see you inworld soon!
  41. 16 points
    Today we are pleased to bring Animesh to Agni and one step closer to release. Since last October, when we first introduced the Animesh Project, we’ve worked closely with the content creator community. We’ve been holding User Content Meetings where we listen to your ideas, make tweaks, and fine tune this feature. We’ve come a long way since then and are excited to bring Animesh to the main grid (Agni) as part of the SLB15 Celebration. Examples courtesy of Silas Merlin For those of you who are unfamiliar with this project, Animesh is a new Second Life feature which allows independent objects to use rigged mesh and animations, just as you see today with mesh avatars. This means that you can now have wild animals, pets, vehicles, scenery features, and other objects which play animations! To use Animesh, you will need to be in a region that’s running the latest Animesh simulator build. Currently the enabled regions are those in the Bluesteel RC channel. You will also need the latest Animesh-enabled viewer, which you can find on the alternate viewers page If you would like to learn more, we have the Animesh Forums where our users have been sharing their questions, ideas, and examples of what they’ve been working on. We also have an Animesh User Guide to help you jump into Animesh along with a weekly Content User Group meeting. More documentation will be coming soon! A special thanks to Lucia Nightfire for coming up with the name Animesh!
  42. 15 points
    Some Residents have noticed that we’ve added a new group of classic, system “starter avatars” to the mix this week - a more mature couple in formal apparel, a groovy guy and gal, a pair of grunged-out music lovers, and some well accessorized, fashion-forward folks (because there is no better addition to any outfit than a pet!). While the last few batches of new starters have focused on Fantasy themes, this round we wanted to add some updated humanoid styles for new Residents to select from. Each avatar has been created utilizing some of the latest features in Second Life such as Bento - and have also been created with a focus on optimization to keep the avatar complexity below 30,000 (with most coming in around 10,000- 20,000). While these avatars are intended to be just the starting point for new Residents of Second Life to get to exploring quickly, everyone is welcome to take them for a spin around the Grid via the Avatar Picker inside the viewer. Resident Windywinters started a thread on the forums already - feel free to share your thoughts there - and let us know what else you’d like to see in the starter avatar selections. There will be more avatars in the future - some new themes and styles - so stay tuned!
  43. 15 points
    Linden Lab has blocked the third party Android client “IM to Secondlife”; it may no longer be used to access Second Life. We did so due to serious violations of the Policy on Third Party Viewers relating to user account security and user privacy. If you have ever used that viewer, Linden Lab strongly suggests that you secure your Second Life account, beginning with updating your password on the Second Life account page: https://accounts.secondlife.com/change_password/ We may need to temporarily hold some accounts in connection with this incident. Please ensure that your contact information is up to date and verify your email address: https://accounts.secondlife.com/change_email/ As a reminder, although you may connect to Second Life using software released by a third-party developer, as explained in our Privacy Policy and Terms and Conditions, you do so at your own risk. Linden Lab provides a Policy on Third-Party Viewers to promote a positive and predictable experience for all Second Life Residents. Extra caution must be taken with third-party viewers that are not in the Viewer Directory: they have either declined to self-certify their compliance with Linden Lab policies or have been refused for noncompliance with the policies. -Oz Linden
  44. 15 points
    Private room available, for the mentally insane. You may wish to visit but you may be detained.” #South Channel.
  45. 15 points
    Heya! April Linden here. We had a pretty rough morning here at the Lab, and I want to tell you what happened. Early this morning (during the grid roll, but it was just a coincidence) we had a piece of hardware die on our internal network. When this piece of hardware died, it made it very difficult for the servers on the grid to figure out how to convert a human-readable domain name, like www.secondlife.com, into IP addresses, like 216.82.8.56. Everything was still up and running, but none of the computers could actually find each other on our network, so activity on the grid ground to a halt. The Second Life grid is a huge collection of computers, and if they can’t find other other, things like switching regions, teleports, accessing your inventory, changing outfits, and even chatting fail. This caused a lot of Residents to try to relog. We quickly rushed to get the hardware that died replaced, but hardware takes time - and in this case, it was a couple of hours. It was very eerie watching our grid monitors. At one point the “Logins Per Minute” metric was reading “1,” and the “Percentage of Successful Teleports” was reading “2%.” I hope to never see numbers like this again. Once the failed hardware was replaced, the grid started to come back to life. Following the hardware failure, the login servers got into a really unusual state. The login server would tell the Resident’s viewer that the login was unsuccessful, but it was telling the grid itself that the Resident had logged in. This mismatch in communication made finding what was going on really difficult, because it looked like Residents were logging in, when really they weren't. We eventually found the thing on the login servers that wasn’t working right following the hardware failure, and corrected it, and at this point the grid returned to normal. There is some good news to share! We are currently in the middle of testing our next generation login servers, which have been specifically designed to better withstand this type of failure. We’ve had a few of the next generation login servers in the pool for the last few days just to see how they handle actual Resident traffic, and they held up really well! In fact, we think the only reason Residents were able to log in at all during this outage was because they happened to get really lucky and got randomly assigned to one of the next generation login servers that we’re testing. The next step for us is to finish up testing the next generation login servers and have them take over for all login requests entirely. (Hopefully soon!) We’re really sorry about the downtime today. This one was a doozy, and recovering from it was interesting, to say the least. My team takes the health and stability of Second Life really seriously, and we’re all a little worn out this afternoon. Your friendly long eared GridBun, April Linden
  46. 15 points
    Hey everyone, It’s recently come to our attention that there has been an increase in the use of third party tools that gives account credentials and control over a Resident’s account to another Resident. This and similar products can change an account password and/or details, such as email address, which could prevent an owner from accessing an account, or even from being able to recover the account. We want to remind everyone that giving another Resident access to your account or account information, by any means and for any reason, is both dangerous and not permitted by the Terms of Service. An account is intended to be used solely by its creator, and keeping your account details secret and secure helps you keep it that way. We’d like to provide you with some quick tips on how to keep your account secure: Choose a secure password with upper- and lowercase letters, numbers, spaces, and symbols, and avoid common dictionary words or phrases. For instance, “password” is not a good password, but “wh4tAr g@t4P55!” is much better (though you shouldn’t use that last one either, now that all of Second Life just read it, too). Choose a secret security question answer. To keep your information extra secure, choose an answer that you will remember, but that no one else could possibly guess. For example, answering “What is your favorite vacation spot?” with “Potsdam, Pennsylvania” isn’t secure if you have that listed as an interest on your social media accounts. Answering “The Wide Wide World of Sports” might be much more secure! Keep your password and the answer to your security question secret from everyone, regardless of their relationship to you. Only you should know this information; not your significant other, family member, casual acquaintance, person with an honest look in their eye, or anyone else. Keep your password unique and special to Second Life. Reusing the same password across different platforms or websites makes your account vulnerable if one of those sites suffer a data breach. No Linden will ever ask for your password. Likewise, there is never a reason for you to enter your password to unlock an item, receive a discount, or anything else. Use only the official Second Life Viewer, or a Third Party Viewer from the Third Party Viewer Directory. If the viewer does not allow you to log directly into your account for any reason, the viewer is NOT secure. You can read more about keeping your information secure on the wiki at Linden Lab Official: Password Protection If you have any problems accessing your account—especially if you believe that your password or security information may be known to anyone other than you—please contact the support team by opening a support case. Thanks for keeping your account secure! -Governance Linden
  47. 14 points
    Earlier this month, we debuted the first episode of “Love Made in SL” - a new limited-run mini-series that showcases some of the many real stories of romance found within the virtual communities of Second Life. We’re heartened by the positive responses to the series debut, which was shared widely across the Internet after premiering on our YouTube, Facebook, Twitter and Instagram feeds. Several couples even shared how they met in SL and, in many cases, they’ve posted wedding and baby photos from both in and outside Second Life to share with the world. This week, the love stories continue! Meet Lily and Charles, a couple that first met in Second Life back in 2007. “[Second Life] is an extension of my real life,“ says Charles. “It’s not something I play.” Upon meeting Charles in the welcome area of Second Life, Lily says that “we stumbled through things together...The honesty of both of us made the foundation for the relationship.” Charles adds, “If you get to know someone over several months just typing for hours then, in the end, the personality is becoming really clear.” Shortly after finding love in Second Life, Charles moved from Germany to be with Lily in the U.K. To further seal the deal, he even got a heart tattoo that features both of their early Second Life avatars! To learn more about their story, watch episode 2 of “Love Made in SL” below. Thanks to Draxtor Despres for production on “Love Made in SL” and Marianne McCann for the logo.
  48. 14 points
    We realize many of us are still recovering from the Halloween holiday, but the truth is - the rest of the year will creep upon us like the creepiest of Halloween creatures. Winter is coming...and that means it’s time for cheerful greetings, the spirit of giving, and lots of festive music! Like last year, we’re winding up for a winter inworld shopping event - and we’re now looking for Merchants who would like to participate! Our last big inworld shopping event for SL15B was a great way for us to see how big these events can be - and we’re adding in some extra space for shoppers, to make sure access to all the steals and deals is much better. This event, which opens on December 17th, 2018 and runs through January 4th, 2019, is an opportunity to bring a ton of new customers to your brand, offer some of you best items, and celebrate the holiday season in a huge shopping event across several Regions. We are looking for merchants willing to offer a discount on some of their items (think after Thanksgiving and Cyber Monday deals!) and provide a small non-exclusive gift to holiday shoppers. If this sounds like something you would be interested in, please fill out this form as soon as possible and no later than Tuesday, November 27th, 2018. The cut off will be at 12:01 am (SLT) on Wednesday the 28th of November. We are excited to host this event and look forward to putting it together! Image from Victoria Darling.
  49. 14 points
    With SL15B behind us (and SL16B to look forward to!) we thought it was time to have another Town Hall, and give Residents a chance to ask about Second Life and hear the latest news on what is being worked on and planned in Second Life. We’ll also share specific updates on our product development roadmap, as discussed earlier this year. Linden Lab CEO Ebbe Altberg will be appearing at a “Town Hall” chat session on Thursday, September 13th 2018 at 9:30 a.m. (SLT/Pacific). This is your chance to interact directly with Ebbe as he discusses 2018 and beyond. Got a question you want to ask? Post it in the Community Forum thread “September 2018 - A Conversation with Linden Lab CEO Ebbe Altberg” in advance of the Town Hall. Questions will be selected from all submissions made prior to Sept. 10, so make sure to weigh in now! Don’t forget to mark your calendars for Sept. 13 to see if your question is selected. On that day, you can join us live for the Town Hall meeting. Location will be publicized closer to the event - stay tuned! We’ll see you inworld soon!
  50. 13 points
    We are thrilled to re-introduce the Community Gateway Program! Previously, the Community Gateway program helped bring new users to Second Life, by enabling Second Life communities to attract, register, an on-board new Residents. The program was shelved in 2010 as resources were reprioritized, and now we're excited to reintroduce the Community Gateway program along with some improvements that will make it even more valuable to Second Life. We recognize the benefit of having Resident supported tutorial areas and have been working with several communities while fine tuning the new program over the last year. This program allows Second Life Communities to: Create a new user experience and attract Residents to your specific community Assist those new Residents in beginning their journey into Second Life Lend a guiding hand in the creation of their new avatar personas Assist with increasing new user retention. This powerful new tool will allow you to register new users right from your own community website and add them automatically to your group, thus helping your community to grow! All details about this program (including how to apply) may be found here. London City Community Gateway Firestorm Community Gateway
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