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Showing content with the highest reputation since 12/08/2019 in Knowledge Base Articles

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    Overview Obtaining grandfathered pricing Region transfers Limited-time "buy down" event How to participate in the buy down event Overview Some older Regions have "grandfathered" or discounted pricing on their monthly maintenance fees. In 2010, we raised the maintenance fees of private Regions to match the increased costs of newer and more powerful server hardware to run new Regions, but allowed existing Region owners to continue paying the original lower monthly rate. While grandfathered pricing was originally a bonus for existing Region owners in 2010, there are options available for those who wish to obtain a grandfathered Region by other means. Obtaining grandfathered pricing Many grandfathered Regions were obtained before February 2010 and have simply retained their original pricing. However, there are ways to obtain a Region with grandfathered pricing, such as a Region transfer or special promotional offer. Region transfers As of November, 2015, you may transfer grandfathered-priced Regions in accordance with the transfer pricing schedule. We are unable to swap the price of a current grandfathered Region with a non-grandfathered Region. Grandfathered pricing stays with the Region for the life of the Region or until it is transferred or converted. If a grandfathered Region is abandoned and subsequently reactivated, its maintenance fee is updated to the current monthly rate for its Region type. Limited-time "buy down" event For a limited time in 2016, we offered a chance to "buy down" the maintenance fees on your existing Regions. By paying a one-time fee, you could take advantage of grandfathered maintenance rates for the lifetime of your Region. The pricing for this offer was as follows: For a full Region: One-time buy-down fee: $600 Grandfathered monthly maintenance fee: $195 each month (regularly $295 each month) On May 29, 2019, the maintenance fee was announced to be lowered to $179 each month (in accordance with a decrease in maintenance fees across several full private region offerings). For a Homestead Region: One-time buy-down fee: $180 Grandfathered maintenance fee: $95 each month (regularly $125 each month) If you plan to keep your Regions for longer than six months, this offer is a great deal! Note: This offer cannot be combined with our Education and Non-Profit discount program, and cannot be applied to Skill Gaming Regions. How to participate in the buy down event This offer has ended as of 11:59PM PDT on October 4, 2016.
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    When to file an abuse report How to file an abuse report What happens when an abuse report is filed Retracting an abuse report Abuse through voice chat In other languages: Deutsch Español Français Português Italiano 日本語 Türkçe Pусский When to file an abuse report Abuse occurs when someone violates the Second Life Terms of Service (ToS) or the Community Standards (CS). Every Resident agrees to abide by these rules upon joining Second Life. Some special areas, such as Infohubs, have additional restrictions called the Welcome Area Guidelines. Whenever you see one of these rules being broken and you believe it to be intentional or malicious, everyone present at the scene should file an abuse report. If there are multiple incidents, file multiple reports. File reports on any abuse you witness in addition to abuse that targets you personally. Not every Resident is aware of the abuse-reporting system or remembers to use it, so please help out your fellow Residents! Reports from multiple people underscore the seriousness of an incident. More tips: If you're being pushed or thrown around by scripts, right-click on an object and choose Sit Here. This stops you from being moved. On combat/damage-enabled land, shooting someone with a weapon is not abuse. Look for a little red heart in the menu bar, which indicates your health. If you can see it, you're in a valid combat zone, and weapons fire is permitted. Your avatar can't die permanently: even if you lose all your health, you will simply be teleported back to your home location. Using weapons on non-combat land is usually abuse unless the landowner has clearly allowed it, for example in a role-playing game. If a friendship has gone sour, block the person and remove him or her from your friends list. This will also remove any permissions you may have granted them, like the ability to track you on the map. How to file an abuse report To file an abuse report, do any of the following: Choose Help > Report Abuse from the menus at the top of your Viewer window. To directly report another Resident, right-click their avatar and choose Report To directly report an object, right-click the object and select Manage > Report Abuse. The REPORT ABUSE window opens, displaying a snapshot of what is onscreen at that moment and the relevant identifying information if you selected an avatar or object. If the snapshot helps clarify the issue, check Use this screenshot. Screenshots can be very helpful visual evidence; include them whenever appropriate. If the report is about an avatar or object , click the button to fill in the relevant information automatically. Click Select category and choose a category. If you don't see a category for the particular incident you're reporting, use Select Category > Other and explain in the Details field. The Location of Abuse field is filled in automatically with your current location. Change to specify a different location. In the Summary field, write a concise, one-line summary, much like an email subject line. Be brief yet precise. Use the Details field to give as much pertinent information as possible to help Linden Lab assess the incident. Click Report Abuse to submit the abuse report. Tip: If you don't know the offender's name, choose "Governor Linden" as a placeholder and explain in the report details. What happens when an abuse report is filed You receive an automated response by email. If you need to add more information after submitting a report, please submit a new report. We try to resolve abuse issues as quickly as possible, but response times vary depending on the number of backlogged abuse reports. For privacy reasons, we are unable to share the details of an investigation into an abuse report. Once your report has been submitted, we'll take it from there. Often all it takes to curtail an issue is an official warning. In most cases, a Resident who violates our Terms of Service and/or Community Standards is given several opportunities to rectify his or her behavior before banishment occurs. In all cases, the Resident's discplinary record is reviewed to determine an appropriate response. Serious abuse may result in account suspensions or permanent bans. The length of a suspension is determined by the nature of the abuse, previous violations, and how many people are affected. Tip: If abusive behavior is persistent, file abuse reports for each incident. The disciplinary process works only if we are made aware of ongoingly abusive behavior. Retracting an abuse report If you file an abuse report and later realize that it was made in error, file a new abuse report stating that you do not want the initial one investigated. Provide any other information you think might be useful. Abuse through voice chat If someone is harrassing you through voice, the best solution is to block this person. You can file an abuse report, but it's difficult to provide concrete evidence in such situations, since there are no IM or chat transcripts. For commonsense reasons, we cannot accept recordings of voice chat made by other programs or by holding an audio recorder up to your speakers. There are a couple of ways to mute voice chat inworld: Right-click on the avatar and choose Block. Click the People button at the bottom of the Viewer to open the PEOPLE window. Open the NEARBY tab, select the avatar, and choose Block/Unblock. A small red icon will appear next to their name. Note: If you IM with, pay Linden dollars to, or give inventory to someone you have blocked, he or she is automatically un-blocked. For more information, see Blocking.
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    Second Life Share is also available for Twitter and Flickr. Opting in to Second Life Share for Facebook Adding and removing the Facebook toolbar button Updating your Facebook status Posting a photo to Facebook Checking into a Second Life location on Facebook Visiting a Second Life location from Facebook Opting out of Second Life Share for Facebook Removing Second Life Share from Facebook Video - Introducing SLShare for Second Life Opting in to Second Life Share for Facebook The first time you use SL Share, we guide you through the process of opting in. Unless you remove or delete the SL Share app on Facebook, you will not need to opt in again: Choose Me > Post to Facebook to open the Post to Facebook window. Click the Account tab of the Post to Facebook window. Click the Connect button. Follow the steps to accept or decline the App Request. You must accept in order for Second Life to share your status updates, uploaded photos, and Second Life location with Facebook. Follow the steps to accept or decline the Permissions Dialog. This allows you to set privacy settings for SL Share. The default is set to "Friends", but it can also be set to "Only Me" or you can customize or exclude Facebook friends from seeing your posts. Adding and removing the Facebook toolbar button You can add a Facebook button to your toolbar in the Second Life Viewer, giving you easy access to the Post to Facebook window: Select Me > Toolbar buttons from the top menu bar in the Second Life Viewer. From the Toolbar buttons window, click and drag the Facebook button to the bottom or side edge of the Second Life Viewer window. Edges where you can drop the button are highlighted in blue when you pick up the button. You can now click the Facebook button to open the Post to Facebook window. This button does the same thing as choosing Me > Post to Facebook from the top menu bar. To remove the Facebook button from your toolbar: Select Me > Toolbar buttons from the top menu bar in the Second Life Viewer. Click and drag the Facebook button from your toolbar onto the Toolbar buttons window to remove it from your toolbar. Updating your Facebook status Select Me > Post to Facebook from the top menu bar in the Second Life Viewer. Click the Status tab. Enter text in the What's on your mind box. Click the Post button to post your status on Facebook. Posting a photo to Facebook Select Me > Post to Facebook from the top menu bar in the Second Life Viewer. Click the Photo tab. Position your camera to frame the shot you want, then click the Refresh button in the Post to Facebook window. Select an image resolution from the dropdown menu. The default resolution is 800x600. Changing the resolution automatically refreshes the screenshot. Choose a photo filter from the dropdown menu (Optional). Add a comment to the photo (Optional). Check the Include location in posting box to include a SLurl to the location where the photo was taken. This box is checked by default. Click Post to post your photo to Facebook. Photo filters When uploading a photo, you may choose from several predefined filters to add fun and interesting effects to your photos in Second Life: No Filter 1970's Colors - Color correction to give a "vintage 1970" look Autocontrast - Automatic gray rebalancing from dark to bright based on the image luminosity histogram Black & White - Changes the photo to black and white Heat Wave - Adds an aged film effect and vignetting Intense - Intensifies all color saturation for a more cartoonish look Jules Verne - Changes the photo to black and white and adds video scan lines and distortion Lens Flare - Add colorize effects to simulate a film camera light leak and lens flare Miniature - Sharpen and blur regions selectively to give a "tilt shift" effect Newsprint - Use a black and white screening to simulate newspaper screening Overcast - Reduces intensity of colors Sepia - Color conversion to sepia tones and vignette for a retro look Spotlight - Burn the edges and dodge the center to focus the attention in the center of the image Toy Camera - Simulate the look and feel of a film toy camera through vignetting and edge blurring Video - Adds video scan lines for the look and feel of an old CRT screen Checking into a Second Life location on Facebook Select Me > Post to Facebook from the top menu bar in the Second Life Viewer. Click the Place tab. Enter text about the location in the text field (Optional). Check the Include overhead view of location box to show a map image of the location you are checking into. If you do not check this box, the Second Life logo is displayed instead. Click Post to check into the Second Life location. Visiting a Second Life location from Facebook When you see a photo or check-in post made by someone using Second Life Share, here is how you can visit that location: Click the wall post on Facebook (either the thumbnail or the hyperlink). The Second Life Maps page opens with more information about the region. Existing Second Life users can click Visit this location to open Second Life and teleport to the location when they log in. New Second Life users click Join now, it's free. They can then set up a new account and visit the location once they log into Second Life. Opting out of Second Life Share for Facebook If you have opted into SL Share, you can opt out and disconnect the feature using the following procedure: Select Me > Post to Facebook from the top menu bar in the Second Life Viewer. Select the Account tab from the Post to Facebook window. Click the Disconnect button. This disables the connection and deletes any related cookies. To re-enable SL Share, you will need to provide your Facebook credentials again. Removing Second Life Share from Facebook Here is how to remove the SL Share app from Facebook: Log into Facebook. Go to your App Center at: https://www.facebook.com/appcenter/my Find the Second Life app. Move your mouse over the app, then click the "X" on the upper right of the field. Click Remove. Video - Introducing SLShare for Second Life
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