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    Overview Why buy land? Types of land How to buy land Buying mainland Buying Private Regions Additional tips Land tier Example Land use fees Exceptions Finding land to buy Land sales in Private Regions Land object capacity Overview More than one parcel in a region Vehicles and parcel limits Object bonus factor In other languages: Deutsch Español Français Italiano 日本語 Português Pусский Türkçe Overview Why buy land? Owning land can be one of the most exciting and rewarding experiences in Second Life. Once you become a landowner, you truly become a part of the Second Life community, and can create and keep things inworld that will be there when you return. Your own land is a space you can customize however you want, and a canvas where your creations can come to life. Land in Second Life is a place to call home, where you can invite friends to hang out, hold events, and more. You can use many of the virtual items you purchase in Second Life—like clothes, accessories and cars—anywhere. But if you purchase a house, a garden, or an entire forest, you're going to need somewhere to put it: your own plot of land! Types of land How to buy land There are several ways to buy land: Buy a parcel on the mainland if you have a premium account. You get a free Linden Home with a premium account, which is a great way to get started with land ownership. See Linden Homes for more information. Buy an entire region (a private island). Instead of buying land, you can rent land: On a private estate - see Renting land from other Residents. On the mainland - see Renting a region for a special event. Buying mainland Linden Lab does not usually set land for direct sale on the mainland. However, there are two special cases in which you can obtain mainland parcels from Linden Lab: Auctions: Linden Lab regularly auctions mainland parcels via Second Life Land Auctions. Land owned on the mainland is subject to a land use fee (also known as a tier fee), which is a monthly charge in addition to premium membership. Abandoned land: In some special cases, Linden Lab sells abandoned mainland parcels to individual Residents. For more information, see Abandoned land. Remember that you can buy land from your fellow Residents, and if you want a whole region to yourself, you can buy a Private Region from the Land Store. Land owned by Governor Linden named "Protected Land" will not generally be terraformed or sold to Residents. Requirements To purchase mainland land in Second Life, you must have a premium account with current payment information on file, and your account must be in good standing. You may also be required to have a clean disciplinary record. As a premium account holder, you have 1024 square meters of tier, that is the ability to own 1024 square meters initially. For more information, see Land tier. A premium account also provides many other benefits. For more information, see Premium membership. Buying Private Regions A private region is a 256m x 256m piece of virtual land. Regions run on a single server and have their own set of controls beyond those provided to mainland parcel owners. For more information see: Buying Private Regions Private Regions Managing private regions Requirements By purchasing a Private Region, you are agreeing to pay the initial setup fee, plus monthly service fees for as long as you own the region. You are also agreeing to a restocking fee if you cancel your order. You will be charged the setup fee once the order is completed. Monthly fees begin 30 days from the date you complete your purchase. Procedure Once you find the land you want, buying it is easy: Right-click the parcel you want to purchase. Choose About Land. Click the Buy Land button. Review the purchase information. Click OK. Additional tips The following tips will help you purchase land wisely and confidently: Make sure you know exactly what you're purchasing! Press Ctrl-Alt-Shift-P on your keyboard to toggle parcel boundary lines. Right-click the parcel to bring up the About Land window, which shows you the land's Area in square meters. Look at the About Land window's General tab to see if objects are included in the sale. Check the Parcel land capacity entry in the About Land window's Objects tab. This indicates how much land impact the land can support before it stops allowing new objects to enter.. Important: If you don't own the land yet, the Region capacity entry is not a measure of the object usage you will receive! If the Advanced menu is active, try hiding objects by pressing Ctrl-Alt-Shift-1 on your keyboard to make sure there isn't a hidden "hole" in the property that you are unwittingly purchasing with the rest of the land. Make sure you're happy with the overall shape of the land. Most land in Second Life can only be raised 4m above or below its original position, and the previous owner may have already reached that limit. Land tier Land tier (often simply referred to as "tier) is a key concept of Second Life land ownership. "Tier" refers to the maximum amount of land you can own on the mainland, measured in square meters (m2). A premium account includes 1024m2 of tier, which can be used for a free Linden Home. Thus, the minimum tier that anyone can have is 1024m2. Note: Tier is not the land itself. It represents the maximum amount of land you can own before advancing to the next pricing tier. "Available tier" or "free tier" (free meaning "remaining" not "free of charge") refer to the remaining, potential land you can own, not counting land you already own. For example, "My tier is 1024m2. I own a 256m2 parcel, so I have 768m2 of free tier. If I buy a 384m2 parcel, that leaves me with 384m2 of tier that's available." Example For example, if you have "5,120m2 of available tier" — the premium account's included 1024m2 + 4,096m2 additional tier level — then you can own any combination of land parcels up to a total of 5,120m2. So owning a 1,024m2 parcel + a 2,048m2 parcel + another 2,048m2 parcel = 5,120m2 completely fills your tier. Land use fees If you need more land, you must upgrade. Use the Land Use Fees page to update your tier level. Upgrading to a higher tier increases your land use fees, but you get a bigger "box for blocks." Increasing your tier level is sometimes called "tiering up." You are notified when purchasing a land parcel if buying it will increase your tier. Tier is connected to but not the same as land use fees. You pay land use fees for tier. Tier is not a currency like Linden dollars. This is especially important for new landowners to understand, as some experienced Residents use the term inaccurately. It's accurate to say "I pay for tier," or "I pay tier fees," but not "I pay tier." Log into your Second Life account summary to manage your land use fees and land. Land use tiers and pricing are shown in the Land Use Fees page. Any tier beyond the first full region is assigned in half-region increments at a rate of US$97.50 per half region. A higher level appears in your land use fees when you upgrade beyond a full region on the mainland. If you sell the land and move back to a tier of one full region or below, the system automatically tiers you down. Note: Private Region (island) fees are charged independently, and do not affect your land tier level. Exceptions Note the following exceptions to the general rules stated above: You can own a private estate yet not have a mainland tier. Group-owned land gets a 10% bonus tier. See Group-owned land for more information. Some Resident-owned private estates have their own distinct tier systems which are not part of Linden Lab's land use fees. If you are renting from such an estate, contact the owner or another appropriate Resident directly for assistance. Finding land to buy The inworld Search tool enables you to browse and filter a comprehensive database of real estate listings. Simply follow these steps: In the Viewer, choose World > Search. Choose Land & Rentals from the dropdown menu at the top of the Second Life Search window. You can search by keyword or leave the Search field blank. Click Search. A list of classified real estate ads appears. In the lefthand column, select For Sale. If you wish, filter your results by customizing the Area and Price fields and by indicating what kind of land you wish to buy in the Type dropdown menu. The filters update the listings automatically. Click on a listing to view more details. When you find a property that interests you, click Teleport to go explore it! Tip: Looking for land on the mainland near you? Select World > World Map to open the map, then select the Land for Sale checkbox. Nearby land for sale is highlighted on the map. Second Life's Auctions also list land parcels up for sale to the highest bidder. Auction parcels can sell for Linden Dollars (L$) as well as US dollars (USD$). Land sales in Private Regions The mechanics of buying and selling land in a Private Region are very similar to the process on the mainland. However, there are a few key differences that buyers and sellers should take into account when making a land transaction in a Private Region. Similarities As the seller, the Private Region owner can split parcels of the region and set them for sale. The technical steps for buying the land are identical. Differences Parcels in Private Regions are governed by covenants. A covenant is a kind of contract, defined by the owner of the Private Region, to which you must agree before buying the land. It may outline details such as local theme, rental fees, architectural regulations, and rules of behavior. Land purchased in a Private Region does not count against your land use tier, however the owner may charge you a fee for continuing use of the land. The Private Region owner may evict you from your parcel in a Private Region at any time. Private Region owners have absolute power over their estates and are within their rights to reclaim land as they see fit. Make sure to read your region's covenant closely for terms of use before you buy your parcel. Private Region owners have use of the Region/Estate window which includes such region access options as: Access restricted to Residents based on payment status Region maturity can be set to General, Moderate, or Adult Tip: If a region owner changes the maturity setting for their region, it may affect who can access your parcel and view search listings made from it. Read the region covenant and communicate with the region owner (or estate manager where applicable) to avoid any disruptions to your parcel settings or access. Land object capacity The number of objects (prims) that can exist on a region is restricted due to technology limitations. The corresponding calculation for mesh objects are different. See Calculating land impact for more information. Overview Each region of 256m x 256m (65536 square meters) supports a land capacity of 15,000. Divided evenly, this means that each region has a capacity of approximately 0.229 per square meter. In practical terms, this means a 512 square meter parcel can support up to a capacity of 117, a 1024 square meter parcel can support up to 234, and so forth. More than one parcel in a region All parcels belonging to the same owner (or group) in the same region share their land capacity. You can view this represented as Region capacity in the About Land window. In this way, it is possible for the Parcel land impact number to be higher than the Parcel land capacity number. To view the About Land window, stand on a parcel and select World > About Land. For information about objects on the land, select the Objects tab in the About Land window. Vehicles and parcel limits Objects that are Selected / sat upon do not count against the Parcel land capacity. This allows vehicles to pass freely through parcels that might not otherwise be able to support them. Remember that a Region can only support 15,000 objects, regardless of parcel settings- if a Region is full, you cannot drive a vehicle into it. Object bonus factor In Private Regions, the owner may set a Object Bonus to increase the land capacity of each parcel. This setting multiplies the capacity each parcel can support by the Bonus Factor. It is important to note that this does not increase the maximum capacity supported by the Region, which means that not all parcels in the Region will be able to reach their listed maximum capacity.
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    Purchasing from the land store Delivery Maturity ratings Guidelines for naming Private Regions Ordering adjacent regions Private Region customizations Initial customizations Customizations after purchase Renting a region for a special event Rental rate Details More information Invoicing for special orders Where to get an invoice Verification information Payment Information Private Region types Undeveloped regions are delivered completely empty of objects and ready to be built and shaped to your liking. Themed regions contain a ready-made build which has been optimized to get you started on your new land in minutes, and which can be futher modified to your liking. All themes are available as Full Regions, and most as Homestead Regions. The table below explains the different types of Private Regions available for purchase in the Second Life® virtual world. Full Regions Homestead Regions Openspace Regions Description The premier region product which offers the highest performance. Lower performance than a Full Region and intended for low-density rentals, quiet residential, or light commercial use. Available only to Residents who own at least one Full Region. Intended for very low-impact scenic use such as ocean, forest, or countryside. No longer available for sale. Size 65,536 m2 65,536 m2 65,536 m2 Setup fee US$349 Undeveloped US$600 Second Life Skill Gaming US$149 Undeveloped No longer available for sale. Monthly maintenance US$229 Undeveloped US$345 Second Life Skill Gaming US$109 US$60 Land capacity 20,000* 5000 1000 Max. avatars 100 20 10 Script limits N/A TBD TBD Habitation allowed? Yes Yes No Rental allowed? Yes Yes No Events & classifieds? Yes Yes No Conversion to Full Region allowed? N/A Yes Yes * You can upgrade a Full Region's land capacity to 30,000 for a one-time fee of $30 and an increased monthly maintenance fee by submitting a support case of the type Land & Region > Land Impact Change Request. For more information, please see this post on the Second Life Blog. Purchasing from the land store Note: To purchase land from the Land Store, you must have billing information on file. Add billing information on your billing information page. Log into the Second Life Land Portal. Tip: Read the introduction explaining the difference between developed land and undeveloped land. The former is great for a quick start, while the latter is the choice if you want to create everything from scratch. Click Buy an Undeveloped Private Region. If you don't need the amount of control and space that comes with a region, you can choose to Buy Mainland. You are presented with thumbnail images and descriptions of several appealing choices. These are all starting points for your creative vision, and you can always reshape your land later. Click Continue to proceed. Use the comparison details on the "Land Detail" page to decide whether you want a Full Region or Homestead. Click Choose under your selection to continue. Note: You can only purchase a Homestead region if you own or are also going to buy one or more full regions. EXCEPTION: Educational institutions. See Information for educators. On the "Name your land" page, type a name in the Create a Region Name field and click Check Availability. If your selected name is not taken, you can proceed. Region Coordinates are automatically filled in; these coordinates are where your Region will be physically located on the World Map. If you'd prefer to override them, click [change], then click a map square that isn't crossed out in red. You can click the arrow buttons to look at different areas on the map. You can also search for another region to be near (for example, one that a friend or colleague owns). Take a few seconds to fill out the brief survey at the bottom. Click the Add to Cart button. Once all details have been successfully verified, you can shop for more regions (same steps as above) or click Proceed to Checkout. Note: You may have up to 10 items in your cart at once. Items don't stay in your cart forever; they stay in your cart until you or someone else buys them. A region is held as yours for 30 minutes after your last activity in the Land Store. If someone else buys it (or a neighboring region) after those 30 minutes have elapsed, it will appear in your cart as unavailable. On the "Real Estate: Shopping Cart" page, click Place Order to confirm your purchase. Note: Orders totaling more than US$10,000 can't be processed through the Land Store. If you're planning on buying more than US$10,000 worth of land, consider making multiple orders. Delivery Once your region purchase is complete, you receive an email with the details. A new region is generally delivered within 15 minutes. Occasional service updates may affect that time, so see the Second Life Grid Status Reports page if it's taking longer than expected. Maturity ratings New regions are delivered with a default maturity rating of Moderate. You can customize this using the Region/Estate tools: From the Viewer menus, go to World > Place Profile > Region/Estate. Click the Region tab. From the Rating dropdown, select either or Adult. Click Apply. Note: If your region is Moderate or Adult, only Residents, including yourself, who have set their maturity preference correctly will be able to access the region. Otherwise, if they try to enter, they'll be prompted either to set their preferences or be age-verified. See Maturity ratings for more information. Guidelines for naming Private Regions Follow these guidelines when naming your Private Region (island) or estate. Private Region or estate names: Must not already be in use. Must be more than 2, but less than 26 characters (spaces count). Must contain three words or less. Must use only alphanumeric characters (no punctuation). Must not be the name of a real life city (however "New York Island" or "Los Angeles City" are fine). Cannot include SL, Linden, Linden Lab, Second Life etc in the name. Must comply with General maturity rating guidelines. Do not use the following as a Private Region name or estate name: The name of another person to the extent that it may cause deception or confusion. A name which violates any trademark right, copyright, or other proprietary right. A name which may mislead other users to believe you to be an employee of Linden Lab. A name which Linden Lab deems in its discretion to be vulgar or otherwise offensive (obscenities in any language and however spelled; language that is racist, sexist or otherwise derogatory in nature). Linden Lab reserves the right to change Private Region and estate names as we see fit. Ordering adjacent regions It is possible for two people to order adjacent Private Regions. The first person must: Order a Private Region, then log into the Second Life website and click the Land Manager tab. Click the My Regions tab. Click the estate name of the estate for which you want to allow neighbors. In the Allowed Neighbors column, click the edit link for a specific region. Type the name of the Resident you want to allow as a neighbor, then click Add. Click Close. The second person must Order a Private Region as described in Purchasing from the land store. During the ordering process, you may place your new region adjacent to the first person's region. Private Region customizations Initial customizations With your region order, you can specify the following customizations: Name: You can select a unique name when creating the region. See the Guidelines for Private Region Naming for details. Terrain shape: You can select from one of the six predesigned templates (including flat green land and open water). Estate: You can assign your region to its own estate or to an estate you already own (with other Private Regions owned by you). Your Estate tools allow you to control settings for more than one region at once. Customizations after purchase As estate owner, you have access to the Region/Estate menu (under World > Place Profile). This provides you with several other options to customize your region: Water height: You may specify the height sea level reaches on your region. Terrain textures: You can use almost any texture for terrain. You can specify low-resolution textures as well as high-resolution textures and configure the elevation range at which they shift from one to another. There's more information on terrain textures in the Estate Tools article. Fixed sun position: You can lock the sun at a specific time of day or night. Terraform: You can lower or raise your terrain 100m from the height at which it was created. This is usually sufficient for nearly any type of terrain (including very dramatic cliffs). Custom terrain files: You can save your terrain to a .RAW image file, edit it in a program such as Photoshop, and upload it back into Second Life to make wide-sweeping changes to your Region's terrain instantly. Agent limit: You may control how many avatars can visit your Region at the same time, anywhere from one to over one hundred. Parcel activity: You can decide whether to allow renters to sell their parcels to other Residents, and whether they can subdivide the parcels they rent. Teleport routing: You can use a telehub to force Residents to land at a specific location in your region, or you can allow direct teleporting so Residents can use landmarks or the world map teleport wherever they like. Access: You can close your Private Region to everyone except your friends and colleagues, or you can open it to everyone in Second Life! You may also ban specific Residents by name if they cause trouble. Renting a region for a special event Got a plan for a large event and need a temporary place to have it? Linden Lab offers temporary Full Region rentals. Rental amounts are to be paid in full at the beginning of the rental period. Rental rate Land rental rates are different depending on whether you want to rent Private Regions or space on the mainland. Private Regions are US$50 per region per day. Mainland regions are L$4,000 per region per day. Note: You must have a premium account to rent mainland regions. You can rent a Private Region with any account type. Mainland rental regions are Iridium, Osmium, Palladium, Platinum, Rhodium, and Ruthenium (named after the platinum group metals.) Details Reservations must be made 2 weeks in advance and are on a first-come first-served basis. Residents must include a full description of the event when applying. Minimal rental period is 3 days. Residents are allowed to terraform the land and do not incur tier fees for temporary ownership of the land. Residents cannot transfer the land during the rental period. The original state of the regions will be saved immediately before the rental period. At the conclusion of the rental period, the regions will be restored. More information If you're interested in renting, please submit a Land and Region Issues ticket with the Region Request field set to Region Rental from our Support page. Additional information you'll need to submit includes: The number of regions you want Rental start and end dates Whether or not you need to be able to terraform the regions A full description of your event Invoicing for special orders If you are an educator, non-profits organization, Resident under 18 years old or a business entities that requires a formal invoice, then place your order for private regions with the Special Island Order Form. Use the special order form under these conditions: Orders for eligible educational institution or not-for-profit. There is an educational discount available, and your status as an educator or non-profit does require verification. For all under 18 Resident, non-Linden Home, land orders (requires parental/guardian approval if under 18). Note: users under the age of 18 cannot purchase Linden Homes. Any order requiring an invoice (payments by wire transfer, check or credit card). Specifically for business entities requiring a formal invoice/receipt or PO# type process. PO# not required at the time of ordering. If your purchase does not fall into these categories, then place your order at the Land Store. Note: All orders placed through the Special Island Order Form require advance payment of six or twelve months maintenance fees. If you are approved for the discount, maintenance fees are added to your island order invoice based on the payment cycle chosen at a rate of US$114.50 per month. Payment is made from the invoice which is issued upon the delivery of your island. Your first invoice will include both the setup and the first cycle of maintenance. Where to get an invoice Second Life offers the invoicing option though the special orders selection in the Land Store. You can also access invoicing directly from specialorders.secondlife.com. Verification information You need to provide the following information to use the invoicing option. Please read the guidelines below carefully. If your questions are not answered by this document, please submit a Support ticket to request explanation (include "Education" in the ticket summary). Note: Second Life cannot provide invoicing option to Individuals, including educational professionals who wish to purchase a region for personal use or developers who wish to purchase a region for an institution. Approval and Private Region delivery Submitting an order does not obligate you to pay immediately; payment is made once the Private Region has been delivered and the invoice sent. When you place the order, you receive a sales order confirmation. This is merely an order confirmation, not a notice of delivery. Once you place the order, your order enters the approval queue. Once the order is approved, you receive an approval email and your order is placed in the delivery queue. After approval, delivery time under normal circumstances is 10-15 business days. You cannot make a payment until you receive an invoice, which you then have 30 days to pay. Invoices for maintenance are emailed when the payment schedule is ready for renewal. Warning: Late payment may result in the closure of your Private Region and the loss of any inventory it contains. You have access to your account in Netsuite (Second Life's special orders system) through the special ordering website. Note: Netsuite is a different website than secondlife.com. In your Netsuite account, you will be able to: View your sales order. Add your credit card information. Pay your invoice with a credit card. Payment Information You may pay via check, credit card or wire transfer. We neither accept Paypal nor use funds from your Second Life account to pay for your invoiced Private Region order. Note: Currently, VAT is not added to our invoiced orders, but we will inform you if this changes. Find out more about VAT and Second Life in Account balance. Wire Transfer See Account balance for more information on paying by wire transfer. You must pay your bank's wiring charges, which are added to your invoice total. Be sure to reference your invoice number in the wire details. Credit Card To pay by credit card: Log into your Netsuite account. You are directed to menu options. Select Make a Payment. All outstanding invoices appear. Move to the bottom of the page, where you may add your credit card information for payment of the invoices you select. Note: The list of outstanding invoices is not the sales order document. Check or Bank Draft Please submit a check or bank draft to: Linden Research Inc Dept. 34109 PO Box 39000 San Francisco CA 94111 USA Those who use Purchase Order numbers should send us the required vendor forms for completion. We will add the PO# to the invoice as soon as we receive it. Other useful information: Federal Tax ID#: 94-3364615 VAT #: EU826011179
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    Estates versus Private Regions Private Regions overview Additional types of Private Regions Homestead Regions Homesteads for educators and non-profits Land parcels on Homestead Regions Openspace Regions Buying Private Regions Land parcels on your regions Transferring or canceling Private Region ownership Estates overview Transferring or canceling an estate Additional features and controls for Private Regions and Estates Purchasing from the land store Delivery Maturity ratings Guidelines for naming Private Regions Ordering adjacent regions Private Region customizations Initial customizations Customizations after purchase Renting a region for a special event Rental rate Details More information Invoicing for special orders Where to get an invoice Verification information Approval and Private Region delivery Payment Information Converting Regions Tip: To find out who owns a particular region, select World > Place Profile > Region/Estate > Covenant and locate the listing for Owner. If the owner is listed as (none), the region is owned by Linden Lab. Estates versus Private Regions An estate is a term for a group of one or more Private Regions that belong to one Resident. Each square on the map is a region. A Resident can own many estates. An estate can never have less than one region. Regions owned by different Residents cannot be in the same estate. Regions in the same estate share certain common settings, including but not limited to: Ban lists Sun settings Estate managers There are a few other differences: There is no charge to change an estate name, but there is a nominal charge to change a Private Region name. You can request transfer of ownership of regions, but not entire estates. Private Regions overview Private Regions are regions in Second Life that are explicitly paid for and controlled by a Resident. In general, Private Region ownership is an excellent choice for Residents who: Wish to enjoy land ownership separate from the ever-changing Second Life mainland. Want to build and control a Second Life experience with or without adjacent neighbors. Require more land controls than those provided on the mainland. Want to name the region their land is in (within the naming guidelines). Additional types of Private Regions In addition to standard Private Regions, existing region owners may purchase Homestead Regions. Homesteads are less expensive than standard Private Regions but are designed for lighter use and can support fewer objects and avatars than a normal region. You may also choose to convert one or more of your Private Regions into multiple Openspaces or Homesteads, or you may choose to convert some of your Openspaces or Homesteads to different region types. After any conversion, you must always have at least one standard Private Region remaining. For full details on converting between different region types, see Converting Private Regions. Homestead Regions A Homestead is a type of Private Region intended for such purposes as: Low-density rentals Light commercial use Quiet residential use Other specifications for Homesteads include: Available to full region owners only Lower price than a full region Events and classifieds are permitted Comes with lower usage limits than full regions: Land capacity set at 5000 Concurrent avatar limit set at 20 Pricing for Homesteads is as follows: Setup fee of $149 Monthly fee of $109 Homesteads for educators and non-profits We do not offer discounts on any type of Private Regions, but qualified educators and non-profits are allowed to order a Homestead Region without owning a standard Private Region, unlike regular Residents. If you represent a qualified non-profit organization that wants to order a Homestead Region, submit a support case to do so. Land parcels on Homestead Regions Homesteads are approved for rental use within the Region limitations we have set. Openspace Regions Openspace Regions are a type of Private Region intended for light use such as water, hills, or forest. They are not intended for building, home rentals, or events. To own an Openspace Region, you must also own a normal Private Region. Openspace specifications include: Available to full region owners only Lower price than a full region or Homestead Events and classifieds are not permitted Comes with lower usage limits than full regions or Homesteads: Land capacity set at 1000 Concurrent avatar limit set at 10 Pricing for Openspaces is as follows: New Openspace regions are no longer available for sale. Monthly fee of $60 For more information about Openspace Regions, see the article titled Openspace Regions. Buying Private Regions Land parcels on your regions Parcels can be sold to other Residents, but you remain responsible for the monthly payments. You can make arrangements for these new parcel owners to pay you for use of the estate, but that's between you and the other Residents. Many estate owners use the estate's covenant to explain their payment structure. Estate owners can deed out the land parcels on regions in their estate to a group. The actual ownership is not conveyed to the group (you still own the regions), and group members cannot pay for your regions by contributing land allocations. The region owner (you) are always billed the region's monthly payment, no matter how the group land is set up. Read more about estates and groups in Group-owned land. Transferring or canceling Private Region ownership You have a couple of options: You may transfer ownership of the Private Region to another Resident. This requires both you and the buyer to enter support tickets with certain details about the transaction. See Managing Private Regions for more details on the transfer process, cost, and timeframe. You may abandon your Private Region to Linden Lab. There is no fee to do so. No refunds will be given, and you will have the use of your region until the end of the current billing cycle. You need to notify the Concierge staff of your intention by submitting a ticket. Go to the Support Portal and click New Ticket Submission. In the Ticket Type dropdown, select Land and Region Issues. In the Region Request dropdown, select Region Cancellation Request. Fill out the requested details, and at the bottom, click Finish to submit the ticket. You can see billing dates and fees for all of your Private Regions at the Land Portal. If your Private Region fees are invoiced, you can see the date your billing cycle ends by logging into your Netsuite account. Note: If your next billing date falls within 5 business days of when you submit the ticket, please notify Concierge by phone or chat, so that you will not be billed automatically. Provide your ticket number in that conversation. When your ticket is processed, you'll receive a response indicating that the region will be taken offline on its next billing date and that you will not be charged any further maintenance fees. Please pick up or return any content on the region; any inventory remaining after the billing date will be deleted. Estates overview An estate is a named collection of one or more Private Regions. Estate-level controls allow you to administer and make adjustments to all regions in a given estate. Since all Private Regions must be in an estate, all Private Region owners are also estate owners by default, even if you only have one Private Region. Estate owners can: Acquire a large amount of land easily. Enjoy land ownership separate from the ever-changing Second Life mainland. Build and control their Second Life experience without adjacent neighbors. Exercise more land controls than those provided on the mainland. Name the regions they own. Estate-level tools make it convenient to manage multiple regions. If you have three regions (A, B and C) in an estate called Z, then to get to each of them you still need to teleport to those regions by name. You can however ban someone from the Z estate, which keeps that person from accessing any of Z's regions. You can also set the day/night cycle by estate so that all of your regions are in sync. Transferring or canceling an estate It is possible to transfer an estate by transferring all Private Regions in the estate to another Resident. For details on transferring Private Regions, see the Managing Private Regions. If you would like to terminate ownership of an estate without transferring it, please submit a support case of the type Land & Region > Region Cancellation Request, with all the relevant fields completed. Additional features and controls for Private Regions and Estates Estate owners possess a broad array of powers and options for maintaining their Private Regions and shaping them to fit their desired appearance. Many of these options can be found in the Second Life Viewer's Region/Estate window. For a more exhaustive list of management options such as region rollbacks, covenants, and terraforming tools, see Managing Private Regions. Private Region types Undeveloped regions are delivered completely empty of objects and ready to be built and shaped to your liking. Themed regions contain a ready-made build which has been optimized to get you started on your new land in minutes, and which can be futher modified to your liking. All themes are available as Full Regions, and most as Homestead Regions. The table below explains the different types of Private Regions available for purchase in the Second Life® virtual world. Full Regions Homestead Regions Openspace Regions Description The premier region product which offers the highest performance. Lower performance than a Full Region and intended for low-density rentals, quiet residential, or light commercial use. Available only to Residents who own at least one Full Region. Intended for very low-impact scenic use such as ocean, forest, or countryside. No longer available for sale. Size 65,536 m2 65,536 m2 65,536 m2 Setup fee US$349 Undeveloped US$629 Developed US$149 Undeveloped US$250 Developed No longer available for sale. Monthly maintenance US$229 US$109 US$60 Land capacity 20,000 5,000 1000 Max. avatars 100 20 10 Script limits N/A TBD TBD Habitation allowed? Yes Yes No Rental allowed? Yes Yes No Events & classifieds? Yes Yes No Conversion to Full Region allowed? N/A Yes Yes Purchasing from the land store Note: To purchase land from the Land Store, you must have billing information on file. Add billing information on your billing information page. Log into the Second Life Land Portal. Tip: Read the introduction explaining the difference between developed land and undeveloped land. The former is great for a quick start, while the latter is the choice if you want to create everything from scratch. Click either Buy an Undeveloped Private Region or Buy a Themed Private Region. If you don't need the amount of control and space that comes with a region, you can choose to Buy Mainland. You are presented with thumbnail images and descriptions of several appealing choices. These are all starting points for your creative vision, and you can always reshape your land later. Click Continue to proceed. Use the comparison details on the "Land Detail" page to decide whether you want a Full Region or Homestead. Click Choose under your selection to continue. Note: You can only purchase a Homestead region if you own or are also going to buy one or more full regions. EXCEPTION: Educational institutions. See Information for educators. On the "Name your land" page, type a name in the Create a Region Name field and click Check Availability. If your selected name is not taken, you can proceed. Region Coordinates are automatically filled in; these coordinates are where your Region will be physically located on the World Map. If you'd prefer to override them, click [change], then click a map square that isn't crossed out in red. You can click the arrow buttons to look at different areas on the map. You can also search for another region to be near (for example, one that a friend or colleague owns). Take a few seconds to fill out the brief survey at the bottom. Click the Add to Cart button. Once all details have been successfully verified, you can shop for more regions (same steps as above) or click Proceed to Checkout. Note: You may have up to 10 items in your cart at once. Items don't stay in your cart forever; they stay in your cart until you or someone else buys them. A region is held as yours for 30 minutes after your last activity in the Land Store. If someone else buys it (or a neighboring region) after those 30 minutes have elapsed, it will appear in your cart as unavailable. On the "Real Estate: Shopping Cart" page, click Place Order to confirm your purchase. Note: Orders totaling more than US$10,000 can't be processed through the Land Store. If you're planning on buying more than US$10,000 worth of land, consider making multiple orders. Delivery Once your region purchase is complete, you receive an email with the details. A new region is generally delivered within 15 minutes. Occasional service updates may affect that time, so see the Second Life Grid Status Reports page if it's taking longer than expected. Maturity ratings New regions are delivered with a default maturity rating of Moderate. You can customize this using the Region/Estate tools: From the Viewer menus, go to World > Place Profile > Region/Estate. Click the Region tab. From the Rating dropdown, select either or Adult. Click Apply. Note: If your region is Moderate or Adult, only Residents, including yourself, who have set their maturity preference correctly will be able to access the region. Otherwise, if they try to enter, they'll be prompted either to set their preferences or be age-verified. See Maturity ratings for more information. Guidelines for naming Private Regions Follow these guidelines when naming your Private Region (island) or estate. Private Region or estate names: Must not already be in use. Must be more than 2, but less than 26 characters (spaces count). Must contain three words or less. Must use only alphanumeric characters (no punctuation). Must not be the name of a real life city (however "New York Island" or "Los Angeles City" are fine). Cannot include SL, Linden, Linden Lab, Second Life etc in the name. Must comply with General maturity rating guidelines. Do not use the following as a Private Region name or estate name: The name of another person to the extent that it may cause deception or confusion. A name which violates any trademark right, copyright, or other proprietary right. A name which may mislead other users to believe you to be an employee of Linden Lab. A name which Linden Lab deems in its discretion to be vulgar or otherwise offensive (obscenities in any language and however spelled; language that is racist, sexist or otherwise derogatory in nature). Linden Lab reserves the right to change Private Region and estate names as we see fit. Ordering adjacent regions It is possible for two people to order adjacent Private Regions. The first person must: Order a Private Region, then log into the Second Life website and click the Land Manager tab. Click the My Regions tab. Click the estate name of the estate for which you want to allow neighbors. In the Allowed Neighbors column, click the edit link for a specific region. Type the name of the Resident you want to allow as a neighbor, then click Add. Click Close. The second person must Order a Private Region as described in Purchasing from the land store. During the ordering process, you may place your new region adjacent to the first person's region. Private Region customizations Initial customizations With your region order, you can specify the following customizations: Name: You can select a unique name when creating the region. See the Guidelines for Private Region Naming for details. Terrain shape: You can select from one of the six predesigned templates (including flat green land and open water). Estate: You can assign your region to its own estate or to an estate you already own (with other Private Regions owned by you). Your Estate tools allow you to control settings for more than one region at once. Customizations after purchase As estate owner, you have access to the Region/Estate menu (under World > Place Profile). This provides you with several other options to customize your region: Water height: You may specify the height sea level reaches on your region. Terrain textures: You can use almost any texture for terrain. You can specify low-resolution textures as well as high-resolution textures and configure the elevation range at which they shift from one to another. There's more information on terrain textures in the Estate Tools article. Fixed sun position: You can lock the sun at a specific time of day or night. Terraform: You can lower or raise your terrain 100m from the height at which it was created. This is usually sufficient for nearly any type of terrain (including very dramatic cliffs). Custom terrain files: You can save your terrain to a .RAW image file, edit it in a program such as Photoshop, and upload it back into Second Life to make wide-sweeping changes to your Region's terrain instantly. Agent limit: You may control how many avatars can visit your Regon at the same time, anywhere from one to over one hundred. Parcel activity: You can decide whether to allow renters to sell their parcels to other Residents, and whether they can subdivide the parcels they rent. Teleport routing: You can use a telehub to force Residents to land at a specific location in your region, or you can allow direct teleporting so Residents can use landmarks or the world map teleport wherever they like. Access: You can close your Private Region to everyone except your friends and colleagues, or you can open it to everyone in Second Life! You may also ban specific Residents by name if they cause trouble. Renting a region for a special event Got a plan for a large event and need a temporary place to have it? Linden Lab offers temporary Full Region rentals. Rental amounts are to be paid in full at the beginning of the rental period. Rental rate Land rental rates are different depending on whether you want to rent Private Regions or space on the mainland. Private Regions are US$50 per region per day. Mainland regions are L$4,000 per region per day. Note: You must have a premium account to rent mainland regions. You can rent a Private Region with any account type. Linden Lab does not offer discounts on region rentals at this time. Mainland rental regions are Iridium, Osmium, Palladium, Platinum, Rhodium, and Ruthenium (named after the platinum group metals.) Details Reservations must be made 2 weeks in advance and are on a first-come first-served basis. Residents must include a full description of the event when applying. Minimal rental period is 3 days. Residents are allowed to terraform the land and do not incur tier fees for temporary ownership of the land. Residents cannot transfer the land during the rental period. The original state of the regions will be saved immediately before the rental period. At the conclusion of the rental period, the regions will be restored. More information If you're interested in renting, please submit a Land and Region Issues ticket with the Region Request field set to Region Rental from our Support page. Additional information you'll need to submit includes: The number of regions you want Rental start and end dates Whether or not you need to be able to terraform the regions A full description of your event Invoicing for special orders If you are an educator, non-profits organization, Resident under 18 years old or a business entities that requires a formal invoice, then place your order for private regions with the Special Island Order Form. Use the special order form under these conditions: Orders for eligible educational institution or not-for-profit. There is no longer an educational discount, however, your status as an educator or non-profit does require verification, and there is a minimum initial purchase of five regions to qualify for invoicing. The five region minimum purchase requirement does not apply to currently-invoiced customers. For all under 18 Resident, non-Linden Home, land orders (requires parental/guardian approval if under 18). Note: users under the age of 18 cannot purchase Linden Homes. Any order requiring an invoice (payments by wire transfer, check or credit card). Specifically for business entities purchasing more than five regions (minimum requirement does not apply to currently invoiced customers) requiring a formal invoice/receipt or PO# type process. PO# not required at the time of ordering. If your purchase does not fall into these categories, then place your order at the Land Store. Note: All orders placed through the Special Island Order Form require advance payment of six or twelve months maintenance fees. Maintenance fees are added to your island order invoice based on the payment cycle chosen at a rate of $229.00. Payment is made from the invoice which is issued upon the delivery of your island. Your first invoice will include both the setup and the first cycle of maintenance. Where to get an invoice Second Life offers the invoicing option though the special orders selection in the Land Store. You can also access invoicing directly from specialorders.secondlife.com. Verification information You need to provide the following information to use the invoicing option. Please read the guidelines below carefully. If your questions are not answered by this document, please submit a Support ticket to request explanation (include "Education" in the ticket summary). Note: Second Life cannot provide invoicing option to Individuals, including educational professionals who wish to purchase a region for personal use or developers who wish to purchase a region for an institution. Approval and Private Region delivery Submitting an order does not obligate you to pay immediately; payment is made once the Private Region has been delivered and the invoice sent. When you place the order, you receive a sales order confirmation. This is merely an order confirmation, not a notice of delivery. Once you place the order, your order enters the approval queue. Once the order is approved, you receive an approval email and your order is placed in the delivery queue. After approval, delivery time under normal circumstances is 10-15 business days. You cannot make a payment until you receive an invoice, which you then have 30 days to pay. Invoices for maintenance are emailed when the payment schedule is ready for renewal. Warning: Late payment may result in the closure of your Private Region and the loss of any inventory it contains. You have access to your account in Netsuite (Second Life's special orders system) through the special ordering website. Note: Netsuite is a different website than secondlife.com. In your Netsuite account, you will be able to: View your sales order. Add your credit card information. Pay your invoice with a credit card. Payment Information You may pay via check, credit card or wire transfer. We neither accept Paypal nor use funds from your Second Life account to pay for your invoiced Private Region order. Note: Currently, VAT is not added to our invoiced orders, but we will inform you if this changes. Find out more about VAT and Second Life in Account balance. Wire Transfer See Account balance for more information on paying by wire transfer. You must pay your bank's wiring charges, which are added to your invoice total. Be sure to reference your invoice number in the wire details. Credit Card To pay by credit card: Log into your Netsuite account. You are directed to menu options. Select Make a Payment. All outstanding invoices appear. Move to the bottom of the page, where you may add your credit card information for payment of the invoices you select. Note: The list of outstanding invoices is not the sales order document. Check or Bank Draft Please submit a check or bank draft to: Linden Research Inc Dept. 34109 PO Box 39000 San Francisco CA 94111 USA Those who use Purchase Order numbers should send us the required vendor forms for completion. We will add the PO# to the invoice as soon as we receive it. Other useful information: Federal Tax ID#: 94-3364615 VAT #: EU826011179 You may choose to convert some of your Private Regions from one Private Region type to another. This article covers the different scenarios and costs associated with each possible conversion. Converting Regions For information on converting your Regions, please see our article on Converting Private Regions.
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    When to file an abuse report How to file an abuse report What happens when an abuse report is filed Retracting an abuse report Abuse through voice chat In other languages: Deutsch Español Français Português Italiano 日本語 Türkçe Pусский When to file an abuse report Abuse occurs when someone violates the Second Life Terms of Service (ToS) or the Community Standards (CS). Every Resident agrees to abide by these rules upon joining Second Life. Some special areas, such as Infohubs, have additional restrictions called the Welcome Area Guidelines. Whenever you see one of these rules being broken and you believe it to be intentional or malicious, everyone present at the scene should file an abuse report. If there are multiple incidents, file multiple reports. File reports on any abuse you witness in addition to abuse that targets you personally. Not every Resident is aware of the abuse-reporting system or remembers to use it, so please help out your fellow Residents! Reports from multiple people underscore the seriousness of an incident. More tips: If you're being pushed or thrown around by scripts, right-click on an object and choose Sit Here. This stops you from being moved. On combat/damage-enabled land, shooting someone with a weapon is not abuse. Look for a little red heart in the menu bar, which indicates your health. If you can see it, you're in a valid combat zone, and weapons fire is permitted. Your avatar can't die permanently: even if you lose all your health, you will simply be teleported back to your home location. Using weapons on non-combat land is usually abuse unless the landowner has clearly allowed it, for example in a role-playing game. If a friendship has gone sour, block the person and remove him or her from your friends list. This will also remove any permissions you may have granted them, like the ability to track you on the map. How to file an abuse report To file an abuse report, do any of the following: Choose Help > Report Abuse from the menus at the top of your Viewer window. To directly report another Resident, right-click their avatar and choose Report To directly report an object, right-click the object and select Manage > Report Abuse. The REPORT ABUSE window opens, displaying a snapshot of what is onscreen at that moment and the relevant identifying information if you selected an avatar or object. If the snapshot helps clarify the issue, check Use this screenshot. Screenshots can be very helpful visual evidence; include them whenever appropriate. If the report is about an avatar or object , click the button to fill in the relevant information automatically. Click Select category and choose a category. If you don't see a category for the particular incident you're reporting, use Select Category > Other and explain in the Details field. The Location of Abuse field is filled in automatically with your current location. Change to specify a different location. In the Summary field, write a concise, one-line summary, much like an email subject line. Be brief yet precise. Use the Details field to give as much pertinent information as possible to help Linden Lab assess the incident. Click Report Abuse to submit the abuse report. Tip: If you don't know the offender's name, choose "Governor Linden" as a placeholder and explain in the report details. What happens when an abuse report is filed You receive an automated response by email. If you need to add more information after submitting a report, please submit a new report. We try to resolve abuse issues as quickly as possible, but response times vary depending on the number of backlogged abuse reports. For privacy reasons, we are unable to share the details of an investigation into an abuse report. Once your report has been submitted, we'll take it from there. Often all it takes to curtail an issue is an official warning. In most cases, a Resident who violates our Terms of Service and/or Community Standards is given several opportunities to rectify his or her behavior before banishment occurs. In all cases, the Resident's discplinary record is reviewed to determine an appropriate response. Serious abuse may result in account suspensions or permanent bans. The length of a suspension is determined by the nature of the abuse, previous violations, and how many people are affected. Tip: If abusive behavior is persistent, file abuse reports for each incident. The disciplinary process works only if we are made aware of ongoingly abusive behavior. Retracting an abuse report If you file an abuse report and later realize that it was made in error, file a new abuse report stating that you do not want the initial one investigated. Provide any other information you think might be useful. Abuse through voice chat If someone is harrassing you through voice, the best solution is to block this person. You can file an abuse report, but it's difficult to provide concrete evidence in such situations, since there are no IM or chat transcripts. For commonsense reasons, we cannot accept recordings of voice chat made by other programs or by holding an audio recorder up to your speakers. There are a couple of ways to mute voice chat inworld: Right-click on the avatar and choose Block. Click the People button at the bottom of the Viewer to open the PEOPLE window. Open the NEARBY tab, select the avatar, and choose Block/Unblock. A small red icon will appear next to their name. Note: If you IM with, pay Linden dollars to, or give inventory to someone you have blocked, he or she is automatically un-blocked. For more information, see Blocking.
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    Second Life Share is also available for Facebook and Twitter. Opting in to Second Life Share for Flickr Adding and removing the Flickr toolbar button Uploading photos to Flickr from Second Life Opting out of Second Life Share for Flickr Opting in to Second Life Share for Flickr The first time you use SL Share for Flickr, we guide you through the process of opting in. Unless you disconnect your Second Life account from Flickr, you will not need to opt in again: Choose Communicate > Flickr... from the top menu bar to open the Upload to Flickr window. Click the Account tab of the Upload to Flickr window. Click the Connect button; this opens a browser window inside Second Life. Provide your Yahoo credentials as requested, then click Sign In to sign into your Flickr account. Review the permissions you will be granting Second Life in order to upload photos, then click OK, I'LL AUTHORIZE IT to complete the opt-in process. Adding and removing the Flickr toolbar button You can add a Flickr button to your toolbar in the Second Life Viewer, giving you easy access to the Upload to Flickr window: Select Communicate > Flickr... from the top menu bar in the Second Life Viewer. From the Toolbar buttons window, click and drag the Flickr button to the bottom or side edge of the Second Life Viewer window. Edges where you can drop the button are highlighted in blue when you pick up the button. You can now click the Flickr button to open the Upload to Flickr window. This button does the same thing as choosing Communicate > Flickr... from the top menu bar. To remove the Flickr button from your toolbar: Select Me > Toolbar buttons from the top menu bar in the Second Life Viewer. Click and drag the Flickr button from your toolbar onto the Toolbar buttons window to remove it from your toolbar. Uploading photos to Flickr from Second Life Select Communicate > Flickr... from the menu bar at the top of the Second Life Viewer window. Choose a resolution for the photo from the dropdown menu above the image preview. Choose a filter from the dropdown menu above the image preview. No Filter is selected by default. Write a title for your photo in the Title field. Write a short description of your photo in the Description field. You may automatically include your second life location in the description by checking the Include SL location at end of description box. Include any number of tags in the Tags field, separated by spaces. The tag "secondlife" is included by default. Choose a Flickr safety level from the Choose Flickr rating (required) dropdown menu. The safety level is a maturity filter similar to Second Life's maturity rating system, and the exact meaning of Flickr's ratings can be found on Flickr's website. Click Upload to upload your image to Flickr. Photo filters When uploading a photo, you may choose from several predefined filters to add fun and interesting effects to your photos in Second Life: No Filter 1970's Colors - Color correction to give a "vintage 1970" look Autocontrast - Automatic gray rebalancing from dark to bright based on the image luminosity histogram Black & White - Changes the photo to black and white Heat Wave - Adds an aged film effect and vignetting Intense - Intensifies all color saturation for a more cartoonish look Jules Verne - Changes the photo to black and white and adds video scan lines and distortion Lens Flare - Add colorize effects to simulate a film camera light leak and lens flare Miniature - Sharpen and blur regions selectively to give a "tilt shift" effect Newsprint - Use a black and white screening to simulate newspaper screening Overcast - Reduces intensity of colors Sepia - Color conversion to sepia tones and vignette for a retro look Spotlight - Burn the edges and dodge the center to focus the attention in the center of the image Toy Camera - Simulate the look and feel of a film toy camera through vignetting and edge blurring Video - Adds video scan lines for the look and feel of an old CRT screen Opting out of Second Life Share for Flickr If you have opted into Second Life Share for Flickr, you can opt out and disconnect the feature using the following procedure: Select Communicate > Flickr... from the menu bar at the top of the Second Life Viewer. Select the Account tab on the Upload to Flickr window. Click the Disconnect button. This disables the connection and deletes any related cookies. To re-enable SL Share for Flickr, you will need to provide your Yahoo credentials again.
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    How it works When is an object's land impact calculated using the new algorithm? How to find an object's land impact rating In other languages: Deutsch Español Français Português Italiano 日本語 Land impact is Second Life's mechanism for calculating the computational weight of an object against land usage limits. All mesh objects, all objects that contain mesh content, and all objects with a physics shape type other than Prim use an algorithm for determining land impact that is not dependent upon the number of prims in the object. By using an algorithm that considers each object's impact on Second Life's performance, we make sure that mesh objects and traditional prim objects receive fair shares of Viewer and server resources, encouraging content creators to continue designing performance-efficient objects even if they're working with uploaded meshes. Tip: The terms land impact and land capacity replace prim count and prims parcel supports, but the numerical values remain the same for legacy objects made only of standard prims. Therefore, a linked object composed of 42 normal prims with their physics type set to Prim has a land impact of 42. How it works For each object in the Second Life world, Second Life compares three important performance factors: download weight, physics weight, and server weight. It then chooses the highest of these weights and assigns it to the object as that object's land impact rating. Here's a very quick overview of the different weights; for more information on each, follow the links below: Download weight: Calculated by determining how much bandwidth is required to download and view the object. Larger and more visually complex objects have a higher download weight. You can reduce the download weight of complex objects by generating or uploading less complex meshes for differing levels of detail when you upload a model. Physics weight: Calculated by determining the complexity of the object's physics model. You can reduce the complexity of a mesh's physics model by using the analysis and simplification tools in the Upload Model window, by uploading your own less-detailed physics model, or by choosing a different physics shape type, such as Convex Hull, on the Features tab of the Build Tools window. Vehicles must have a physics weight of 32 or lower, but may have higher download or server weights. Server weight: Measures the impact an object has on Second Life's server resources. Objects that are composed of many prims and have physics enabled and/or contain scripts tend to have high server weights. When is an object's land impact calculated using the new algorithm? Legacy prim objects have a land impact rating equal to the number of prims they contain. However, any object's land impact is calculated using download, server, and physics weights if it meets any of the following conditions: The object is an uploaded mesh. The object is linked to an uploaded mesh. The object, or any part of the object, has a physics shape type other than Prim. You can change this on the Features tab of the Build Tools window. The object has a normal or specular map applied to it. How to find an object's land impact rating When an object is rezzed inworld, you can find its land impact rating by editing it and viewing the Build Tools window. Next to the number of objects you have selected, a number labeled "land impact" indicates the land impact rating. You can view detailed information about your selection, including prim count, weights, and land impact, by clicking the More info link in the Build Tools window.
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    What are themed private regions? How much do themed private regions cost? Themed Full Regions Themed Homestead Regions Why is Linden Lab selling themed regions? Don't themed regions compete with builders and estate owners? When will you offer us the opportunity to participate? Themed Private Regions are available in the Land Store for your convenience and delight. What are themed private regions? Each themed private region contains a ready-made build which has been optimized to get you started on your new land in minutes, and which you can modify further to your liking. All themes are available as Full Regions, and most as Homestead Regions. Themed regions are not available as Openspace Regions due to the number of objects they contain. The following chart compares the different types of themed region: Region Name Description Full Region Homestead Openspace Baronial Castle Imposing mountaintop residence, complete with tavern, boat and dungeon. Host the royal ball or role-playing fantasy game you've been waiting for, or have your friends over for an intimate chat in the tavern. X X Moobase What mysteries await you in space? Includes spacesuits, moonbuggies and shuttlecraft. X X Conference Center Host your next meeting on a secluded island. Includes media screens and adjustable furniture. X X Theater A fully functioning theatre that hosts up to 100 avatars. Especially designed for music, performances and presentations with chat that can be heard even in the back row! Full Region Only. X How much do themed private regions cost? Themed Full Regions Setup fee: USD$629 Monthly maintenance fee: USD$229 Themed Homestead Regions Setup fee: USD$250 Monthly maintenance fee: USD$109 Setup fees for Themed Private Regions are slightly higher than undeveloped Private Regions, but monthly maintenance fees are the same. For more information, see the Private Region FAQ. Why is Linden Lab selling themed regions? Many Residents don't fully understand how owning land can enhance their Second Life experience. In addition, potential owners are daunted by the prospect of learning the tools and skills required to shape the land to their vision. With that in mind, we provide a basic set of islands with existing content to make it easy and simple to get started with land in Second Life. Don't themed regions compete with builders and estate owners? No, they don't. By expanding the market for land, there's more opportunity for everyone, including: Estate owners who rent Builders who create more content for these regions Solution providers who offer theatre or conference centers for their corporate clients When will you offer us the opportunity to participate? We don't have a date available at this time. But we won't be rolling out further Linden themes until our community can participate. More information will be made available once the program is fully designed.
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    General Tab Covenant Tab Objects Tab Options Tab Allow other Residents to Land Options Media Tab Access Tab About Land Video Tutorial Owning land lets you control what happens on that land. You can prevent others from visiting or building there, change the shape of the land, subdivide and sell it, and much more. The About Land window in the Second Life® Viewer lets you access most of your land's functions, and gives you more information about the land you own. There are 3 ways to open the About Land window: World > About Land. Right-click on your land and select About Land. Click the parcel name near the top-center of the screen. There are several different tabs in the About Land window: General Covenant Objects Options Media Access General Tab This tab displays basic information about your land (name and description), as well as controls to deed and sell your land. Name - The name shown for the parcel. This name will also appear in Search window results if you choose to list your land. (See Show Place in Search below.) Description - Additional words to describe your parcel. The description will also appear in Search results, enabling your land to be found easier. Owner - On your land, this is you. If you've deeded land to a group, the group is the owner. See "How do I deed land to a group?" Group - The group associated with the land. Click Set to change the group. Setting land to a group without fully deeding it can help you control group members' ability to build there without allowing non-members to build. Allow Deed to Group - Select this and the Deed button to deed the land to the currently selected group. Owner Makes Contribution With Deed - Check this box to give the group a "contribution" from your land use fees, so the group can own the land. Confused? See "How does group-owned land work?" and "How do I change or remove group land contributions?" Sell Land - Clicking this sets your land for sale at the price listed, to the person listed (or anyone if no name is chosen). Don't click this until you're ready to close the deal! After you click Sell Land, you'll need to confirm 4 steps: Set a price - Enter what you think is a fair market price. Be sure to do research so you don't regret your choice. Sell the land to - Click select one to choose whether your land can be bought by anyone, or click Specific user to bring up a Choose Resident window which will allow you to specify one person. Doing this restricts the land to only being bought by this individual. Sell the objects with the land? - Click No, keep ownership of objects to do just that. Click Yes, sell objects with land to transfer all objects you own on the land to the buyer after purchase. This option only transfers objects with the same owner as the land, and won't transfer objects owned by someone else. Obviously, it won't transfer objects with no-transfer permissions either. Click Show Objects to see exactly what will be transferred. When the above is has been taken care of and you've verified everything's how you want it, click Set Land For Sale. Claimed - When this parcel was last acquired, which is usually the result of a sale or subdivision. Area - The parcel's size in square meters. Traffic - An abstract representation of the amount of time Residents have spent on your land in the past day. See "What is traffic (formerly known as dwell)?" Buy Land - Click this button to buy the land for yourself. Buy For Group - Click this button to purchase the land for a group after setting your tag to that group. Here's how: Click Communicate button at the bottom of the Viewer window. Click the Groups tab near the top. Click the group for which you want to buy the land. Click Activate and it'll turn bold. If you have group tags visible, you'll see the tag above your avatar's head. The group will be the owner of the land, and must already have enough contributions to own the land. Buy Pass - If your access to this land is restricted, you can click this button to buy an access pass, letting you enter the land for the amount of time for which the pass is good. This is fairly uncommon. Abandon Land - This option revokes all ownership to the land, setting it back to the owner of the Region (on the mainland, that would be Linden Lab under the name "Governor Linden"). Don't abandon land if you want to keep it or give it to someone else! If you own and are on your Private Region, this button becomes Reclaim Land. Covenant Tab This tab contains information about the Region's covenant. Private Estate owners can create a covenant in order to establish a set of rules when selling or renting their estates to tenants. Region - The name of the Region the parcel is located in. Estate - The name of the estate the Region is in. More than one Region may be included in a single Estate. Estate Owner - The owner of the Estate the Region is in. In addition, Estate owners may decide whether or not purchased land in the Region may be resold or subdivided. For more information about how covenants work, see "Estate (Private Island) Covenants". Objects Tab This tab contains information about the objects that are on your land, and on land you own within the Region. 'Simulator primitive usage - The total number of prims (short for "primitive objects") currently on all parcels you own in this Region, as well as the total allowed on those parcels. An object can be a single prim or multiple prims linked together in a complex form, like a house. If you don't own the land, this is the total for that landowner. If a landowner has several parcels in a Region and you buy one of them, refer to Primitives p'arcel supports. 'Primitives p'arcel supports - The number of prims that can be placed on this single parcel of land. If you purchase this land, this is the amount of additional prim usage you'll gain. Primitives on parcel - A breakdown of the total number of prims on this parcel: Owned by parcel owner shows the owner's prims, or prims deeded to the group on group-owned land. Set to group shows prims owned by group members that are Set to the same group the parcel is set to or owned by. (Group members may have prims set to a different group that isn't shown here) Owned by others includes prims owned by other people, and group-member prims that aren't set to the same group. Selected / sat upon shows the number of prims in objects that are currently selected or sat upon by an avatar. Selected and sat-upon objects (like chairs and vehicles) do not count against the parcel's maximum prim limit. This is usually a fluctuating count depending on parcel activity, such as if you're holding a meeting with multiple avatars sitting down, or building a tower and selecting objects. For Owned by parcel owner, Set to group, and Owned by others, you can click Show next to each tally to view exactly which objects are included. You can click Return to irreversibly return all objects in one of these categories. Warning: Don't do this if you're not sure what you're doing -- mass object returns are generally only done in scenarios such as moving to other land or starting over with a clean slate. Autoreturn other Residents' objects - Objects owned by others that are on the parcel after this period of time are returned automatically. "0" means autoreturn is off. This is useful for keeping your parcel litter-free. Warning: On group land, be extremely careful you don't set an autoreturn time on if objects aren't correctly set to group. Otherwise, those objects will be immediately sent back to their owners when the autoreturn time is reached, possibly destroying work-in-progress. There is no undo for returns. Object Owners - Click Refresh List to show a list of object owners. You can click on a specific name and click Return objects and return their objects automatically, which is useful if someone griefed you. Warning: Be extremely careful you don't return the wrong person's stuff. Options Tab This tab lets you determine what can and can't be done on your land. Allow other Residents to Edit Terrain - If checked, anyone can terraform your land. It's best to leave this unchecked, as you can always shape your own land. Create Landmarks - Checking this lets others create a landmark, which serves as a bookmark to the land. Usually best left on -- if you want privacy, see Access controls below. Fly - If checked, other Residents can fly on your land. If unchecked, they can fly into and over your land but they can't start to fly once they've touched the ground. Create Objects - If checked, allows for objects to be created and edited on your land by others. The owner can always create objects on their land. You can specify whether all Residents can do this, or restrict it to the group set in the General tab. Object Entry - If checked, allows objects from other Residents to enter your parcel. For example, a crate that gets pushed over. You can specify whether all Residents can do this, or restrict it to the group set in the General tab. Run Scripts - If checked, allows scripted objects owned by others to run on your land. Leaving this unchecked can help prevent others from doing things like firing scripted weapons on your land. You can specify whether all Residents can do this, or restrict it to the group set in the General tab. Land Options Safe (no damage) - If checked, damage combat is disabled. If cleared, damage combat is enabled and a heart indicating health appears at the top of the Viewer window. Health is reduced by physical collisions such as falling from a great height or being shot by a gun. If you "die", you're teleported home. You can't die permanently in Second Life. No Pushing - If checked, prevents scripts from pushing. Checking this option is useful for preventing disruptive behavior on your land. Show in Search (L$30/week) - If checked, your land will appear in the Search window's All and Places tabs for L$30 a week. If you enable this, be sure to also select the category you want your land to be listed under (Shopping, Hangout, Educational, and so on). Mature Content - Select this checkbox if your land contains mature content. See "What is the difference between PG and Mature land?" Snapshot - Click on the thumbnail box to select an image from the textures in your inventory. This picture will show up in multiple places, such as in the Search window's All, Land Sales, and Places tabs. Landing Point - Set a landing point where people will arrive if visiting your land. Click Set to place the landing point where you're standing. This is where people will be directed to if they teleport to your land, including from Search. For example, if you're building a space station, you can set the landing point high in the sky so people don't get lost on the ground looking for it. Known issue Landing Point doesn't take into account the direction your avatar is facing when you set it, and it behaves inconsistently. Teleport Routing - Use this dropdown to select one of the following options: Blocked - Prevents Residents from teleporting to your parcel. Landing Point - Forces all Residents to land at your specified landing point. Anywhere - Allows Residents to teleport to anywhere in your parcel. Each has its uses depending on your intent. For example, if you're building a game with secret areas and divided into multiple parcels, you can choose Blocked for some parcels so people don't accidentally spoil surprises, but choose Landing Point for the entrance parcel so everyone can see the instructions sign you've posted. Media Tab Please see "Media on a parcel" for information about this tab. Access Tab This tab allows you to limit access to your land. Allow Public Access - If you uncheck this box, your parcel will be limited to you and whoever you add to the Allowed Residents list below. You can limit public access to Residents who've given Linden Lab payment info or who're age-verified.Allow Group Access - This box is only available if you aren't allowing public access. It restricts access to the group you set on the General tab.Sell Passes to - Check this to charge an admittance fee to your land and set the time period for which those passes are valid.Allowed Residents - This list of avatars always have access to your land.Banned Residents - This list of avatars never have access to your land. Note: If you set Object Entry to All Residents in the Options tab, objects owned by these avatars will be able to cross onto your parcel. About Land Video Tutorial This tutorial shows you how many of the About Land options affect your experience. It was filmed in an older version of Second Life, so some of it may be deprecated -- if there's an inconsistency, refer to the above text for the latest revision. LAND: About Land Options from Torley on Vimeo.
  9. 1 point
    Homestead Region overview Other rules relating to Homestead Regions Homesteads for educators and non-profits Land parcels on Homestead Regions Converting Homestead Regions to another region type Grandfathered pricing Homestead Region overview Along with Full Regions and Openspace Regions, a Homestead Region is a type of Private Region. It is intended for lightweight use cases such as low-density rentals, light commercial ventures, or quiet residental areas. To own a Homestead Region, you must also own at least one standard Private Region. Specifications for Homesteads include: Available to Full Region owners only Lower price than a Full Region Events and Classifieds are permitted Comes with lower usage limits than Full Regions: Land capacity set at 5000 Concurrent avatar limit set at 20 Pricing for Homesteads is as follows: Setup fee of $149 Monthly fee of $109 You may convert two Homestead Regions into a standard Private Region, or you may convert a Private Region into two Homestead Regions, provided that you will have at least one remaining standard Private Region. For more information on converting between region types, see Converting Private Regions. For a general overview of the different types of Private Regions available, see Private Regions. Other rules relating to Homestead Regions Homesteads for educators and non-profits We do not offer discounts on any type of Private Regions, but qualified educators and non-profits are allowed to order a Homestead Region without owning a standard Private Region, unlike regular Residents. If you represent a qualified non-profit organization that wants to order a Homestead Region, submit a support case to do so. Land parcels on Homestead Regions Homesteads are approved for rental use within the Region limitations we have set. Converting Homestead Regions to another region type Homestead Regions may be converted to standard Private Regions or multiple Openspace Regions. For full details on converting between different Private Region types, see Converting Private Regions. Grandfathered pricing Some older regions have "grandfathered" or discounted pricing on their monthly maintenance fees. In February 2010, it was announced that these grandfathered maintenance fees would no longer be offered. Changing ownership or converting a grandfathered region now changes its maintenance fee to the current monthly rate for its region type. We are unable to swap the price of a current grandfathered region with a non-grandfathered region. Grandfathered pricing stays with the region for the life of the region, or until the region is transferred or converted. If a grandfathered region is abandoned and subsequently reactivated, its maintenance fee is updated to the current monthly rate for its region type.
  10. 0 points
    Overview Why provide billing information? Second Life billing policies Premium membership Land use fees Private region fees Auctions Region rental Linden dollar exchange How to view or change your billing information Adding a new payment method Associating payment methods with payment types Changing stored payment information VAT and changing your billing country Accepted currencies and payment methods PayPal Skrill Understanding Transaction History Understanding Account History LindeX Land fees Billing for land holdings Private Regions Mainland holdings Preventing common billing problems General Credit cards PayPal Using PayPal How to setup payment with PayPal Contacting Linden Lab billing support Common issues and frequently asked questions I can't update my payment information I'm having trouble paying—what's going to happen? I paid US$ for something, but it's not showing up yet I get a "Not Authorized" message when entering billing information Why was I charged $1.00 on my credit card? Issues with American Express Why was I billed an additional transaction fee? Issues with prepaid and gift cards I receive an error message when I try to make a Marketplace purchase using my Credit Card or PayPal account In other languages: Deutsch Español Français Italiano 日本语 Português Русский Türkçe Overview Why provide billing information? Although a basic account gives you full access to Second Life and does not require a credit card or PayPal account, if you add a credit card or a verified PayPal account you can: Get a premium level account. Own land. Buy or sell Linden dollars. Second Life billing policies Read the full Second Life Billing Policies, also linked to from the Terms of Service. Linden Lab® will bill your account only under very specific circumstances. All charges are deducted from your U.S. Dollars (USD) balance first, and then from your credit card or PayPal account if your USD balance is insufficient. Premium membership Premium account holders are charged according to the payment plan they have selected. Depending on the plan, charges may occur monthly, quarterly, or yearly. See your Account Summary to find out your current billing rate. To change your billing rate, see the Upgrade/Downgrade Membership page. Land use fees The land use fee (also known as tier) is a variable monthly charge that increases with the amount of land you own in Second Life. For more information about land use fees, see the Land Pricing & Use Fees page. Land use fees are separate from private region fees. Private region fees In addition to the initial charge to buy a private region, owners of private regions pay a monthly fee to Linden Lab. Private region fees are charged directly to your credit card or PayPal account, and are separate from other land use fees. See Buying private Regions for a comparison of private region fees. Note: Private Region fees exclude VAT and GST. Visit the Land Portal for more information about land types and pricing, including access to the Land Store and Auction site. There are fees for certain region changes, such as renaming, moving, or converting to a different region type; see Managing Private Regions for details. Auctions Some land auctions are denominated in U.S. Dollars. Winning an auction incurs a one-time payment, but can cause an increase in your monthly Land Use Fees if the additional land moves you to the next Land Tier. For more information about land auctions in Second Life, see the Auction FAQ. Region rental It is possible to rent an entire Region for a short period of time. The cost of renting a Region is L$4000 per day, paid in full on the first day of the rental. Note that this price is listed in Linden dollars (L$) instead of U.S. dollars. For more information on Region rental, visit the Land Portal. Linden dollar exchange All Residents have the option of trading U.S. Dollars for Linden Dollars (L$) on the Linden Dollar Exchange (LindeX). LindeX charges are generated on a per-transaction basis; you will only be charged if and when you decide to make an exchange. You may also purchase Linden Dollars inworld by clicking the Buy L$ button next to your inworld Linden Dollar balance. For additional information on LindeX transaction fees, see the LindeX: Fees page. Some credit card issuers charge a small fee if the payment settles in a currency that is not native to the card. If you're in the United States and are being charged a foreign transaction fee with your current credit card, try deleting and re-entering your payment method. This should resolve your foreign transaction fees; if it does not, consult your financial institution for details on their schedule of fees. Warning: If you find any suspicious or unexpected charges on your credit card or PayPal statement that appear to be from Linden Lab, gather all available information and open a billing support case for investigation. How to view or change your billing information To view your billing information, see the Billing Information page on the Second Life website. Note: For security reasons, you can only view the type of card affiliated with your account and the last four digits of the card number. You cannot view the full number. On the Billing Information page, you can view your current Linden dollar (L$) and US dollar balances, view and add US dollar payment methods for your account, and set which payment methods will be used for different types of purchases. Adding a new payment method To add a credit card, PayPal, or Skrill account to your Second Life account, click Add a Credit Card, Add a PayPal account, or Add a Skrill account. Follow the on-screen instructions to set up a billing agreement with PayPal or Skrill, or fill in your credit card information accordingly. Once you have added a payment method, it is saved for your account and you can associate it with various types of payments. See the next section for more information. You can also add a new payment method during a transaction, when selecting a payment method. If you add a credit card, PayPal account, or Skrill account in this way, it is automatically associated with the type of payment being made. Associating payment methods with payment types You may specify which payment method you would like to use for each of the following payment types: Buying L$ in the Viewer Buying L$ on the web Buying land, Premium fees, recurring fees To associate a payment method, go to the Other Payment Methods section of the Billing Information page and click Change next to the payment method you would like to use, then check boxes next to your desired payment types on the provided list. You may remove this association at any time by clicking Change next to the payment method, then un-checking the boxes next to the associated payment types. You can also change an associated payment method during a transaction by choosing a different payment method or adding a new payment method for that transaction. Changing stored payment information To change stored information about one of your payment methods, you must delete that payment method and re-enter it. You may delete a stored payment method by clicking Remove next to that payment method on the Billing Information page. VAT/GST and changing your billing country Your selected country determines the payment methods available to you. Normally, you should not need to change your billing country, but you may need to update it if you are traveling or have moved to a new location. You can change your billing country by clicking the Change button next to your country's name on the Billing Information page. If your billing country is a member of the European Union, you may be subject to the collection of value added tax (VAT). Similarly, if your billing country is Australia, you may be subject to the collection of Goods and Services Tax (GST). If you are a business and are reselling, or adding value to Second Life before providing it to a consumer, you may be eligible to provide your EU-issued VAT ID number or your Australian Business Number in order to be excluded from the collection of VAT or GST. If you see "Subject to VAT" under your billing country's name on the Billing Information page, you can add your exception by clicking Add VAT Exception or Add Australian Business Number and providing your ID. For more information, see VAT frequently asked questions Processing credit on your US Dollar balance You may request that some or all of your US Dollar balance be credited to a PayPal or Skrill account by performing a process-credit request. Please see the corresponding section of the Account balance article for full details. Accepted currencies and payment methods You may use the following payment methods with Second Life: Visa American Express MasterCard Delta Online (non-U.S. Residents only) JCB Diners Club Discover (U.S. Residents only) Visa Electron (non-U.S. Residents only) PayPal Skrill The currencies accepted for payment include: CAD, AUD, JPY, EUR, GBP for non-U.S. Residents, and USD for U.S. Residents Note: If you have had a payment method on file since before December 7, 2011, you may need to remove and re-add that payment method before making payments in non-USD currencies. PayPal To use your PayPal balance when making transactions with Second Life, it must be in USD. You can convert your balance to USD at paypal.com (PayPal may impose exchange fees). Skrill Skrill offers a variety of payment options including Visa, Mastercard, and American Express, along with over 100 local payment options listed on their Payment Options page. For a complete list of currencies accepted by Skrill, visit their official website and view the page on Fees and Availability. Understanding Transaction History You can view your transaction history in two places from your account page on the Second Life website: Account > L$ Transaction History Displays your Linden Dollar (L$) transactions for the selected date range (up to 32 days with a basic account, or 90 days with a premium subscription). You can also download the data in XLS (Excel) and XML format. Linden Exchange > Manage > LindeX Order History Displays: Your Linden dollar and US dollar account balances. Your remaining LindeX™ trading limits for the next 24 hours and 30 days. Your remaining account billing limits for the next 24 hours and 30 days. Your LindeX™ Exchange Transaction History, including both closed and open (unexecuted limit buy or sell) orders. Understanding Account History Choose Account > Account History/Statements from the sidebar on your Second Life account page to access your account history. This page shows all your account transactions for the previous 45 days that involve real-world currency. LindeX For purchases of Linden dollars on the LindeX, you will see two entries: one corresponding to the L$ buy, and one corresponding to the transaction payment. So, for example, this is correct: Time Confirmation ID Note Amount Ending Balance 08/17/2010 08:41:22 102230685019 Customer Payment ($7.75) $23.23 08/17/2010 08:41:22 - LindeX Currency Buy $7.75 $30.94 Because of timing issues these may appear in the opposite order. So, for example, this is also correct: Time Confirmation ID Note Amount Ending Balance 08/17/2010 08:41:22 - LindeX Currency Buy $7.75 $30.94 08/17/2010 08:41:22 102230685019 Customer Payment ($7.75) $23.23 Land fees When you purchase land, pay land maintenance fees, or premium membership fees, you will see three entries: One entry for the payment One entry for the purchase One entry for the VAT charge (if applicable). Time Confirmation ID Note Amount Ending Balance 09/09/2010 09:42:18 - My New Land (Estate: My New Land) $1,029.00 $0.00 09/09/2010 09:42:18 - VAT charge for United Kingdom at 17.50% $180.07 ($1,029.00) 09/09/2010 09:42:18 102234890171 Payment of 814.49 GBP, Visa ending with 1038 ($1,209.07) ($1,209.07) Again, the entries can appear in any order, so the far right column can look different in each case. Billing for land holdings Private Regions As with all US$ transactions, Private Region (island) setup fees first bill against any US$ credit in your account and then against the payment method you have associated with buying land. If you are using PayPal, you may need to adjust your monthly billing allowance. See the next section for instructions. If you use a credit card, you may need to notify your credit card provider of the upcoming purchase. See Account balance for details. Mainland holdings On the mainland, billing is based on peak usage for the prior 30 days. As stated on the Land Use Fees page: Once the peak usage has been billed, your peak usage is reset to the current amount of land you own or have donated to a group. All land owned or donated during the prior 30 days is counted regardless of the amount of time for which it was held. Account fees, which are separate from mainland billing, are based on the user's signup date and are paid in advance. Preventing common billing problems Below are some common causes of billing problems and steps to prevent them. General Make sure that you have payment information on file when attempting to make a purchase. Transactions with Linden Lab require you to specify a form of payment to charge when you make purchases or payments. Credit cards Here are some common reasons for credit card failure: You entered the credit card number incorrectly. You did not enter the billing address or entered it incorrectly. It should be the same address that appears on your bill. You did not enter the name on the card or entered differently from how it appears on the card. Billing Information page. The credit card is not in the list of accepted payment methods (see above) You did not enter the CVV (3 digits on the back, or 4 digits on the front for AmEx) or entered it incorrectly. The card is expired, or the expiration date was entered incorrectly. There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation. Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions. The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem. If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron). If none of the above applies, contact your credit card provider to determine the cause. You may also contact Linden Lab Billing Support. PayPal Often the initial agreement can't be set up due to an unverified PayPal account. To use your PayPal account with Linden Lab, it must be verified and be capable of making instant transfers. Linden Lab does not accept e-check (bank account) payments through PayPal because they cannot be processed quickly enough to match the instant delivery of virtual goods and services. Therefore, we require that you have a credit card on file with PayPal as a backup payment source, OR that you pay with your PayPal balance in USD. Without a sufficient USD balance in your PayPal account, you will not be able to use it with only a bank account. Be aware of your monthly limits. By default, your monthly spending limit with PayPal is set to US$250.00. You can easily raise or lower that limit. See Using PayPal for more information. Using PayPal How to set up payment with PayPal Follow these steps: Log in to your PayPal account. Click the Gear Icon. Click the Payments tab. Click Manage automatic payments. In the Automatic payments section, if you have any existing billing agreements with Linden Research, select and cancel them. Click the Account tab. Update your information where needed (your PayPal agreement may silently fail if your Second Life account lacks a billing address and email). Then create the PayPal agreement with Linden Lab. You must have funds available in your Preferred funding source (PayPal balance) for any purchase to go through. If you do not have enough funds in your Preferred source, the remaining balance will be drawn from your Backup funding source (bank account or credit card). Note: Regarding PayPal passwords and security: The page where you log into PayPal is a PayPal page. We do not receive this information; PayPal does. Contacting Linden Lab billing support If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following numbers: US/Canada (toll free): 800-294-1067 Long distance (not toll free): 703-286-6277 Our Billing team is available from 6:00 AM to 3:00 PM PST, Monday through Friday. Common issues and frequently asked questions I can't update my payment information If your payment methods are not updating properly, it often has something to do with the bank or card issuer. Some credit card companies will automatically decline or hold for review international charges (or "online gaming" charges) as a safeguard against fraud. If you are located in the U.S., delete and re-enter your payment method. This will make it go through the domestic processor, which reduces the chances of your financial institution putting a hold on the transaction. Important: Credit and debit cards require up to 30 minutes to update in our system. Even if you receive the message “your payment information has been successfully updated,” you must still wait up to 30 minutes before attempting purchases. If you're having trouble getting a payment method to update: If you have waited at least 30 minutes and have attempted several transactions that failed or information is still pending update, delete and re-enter your billing information or try an alternate method of payment (credit or debit card). To do this: Go to Your Dashboard. Click Account. Click Billing Information. Update your billing information then click Submit. If the update is successful, you will see the message "Your information has been successfully updated". Wait 30 minutes to get approval from your payment processor. After the second attempt, if transactions are still failing or information is still pending update, contact your credit or debit card issuer: Ask to speak directly to the risk and security department. Explain that you wish to authorize your card for charges from Linden Research and Second Life. While on the phone, clear and re-enter your billing information. The bank or card issuer should then see (and approve) a $1 verification charge; which will be refunded. If you are still unable to complete a transaction after following the above steps, contact Linden Lab billing support as explained above. I'm having trouble paying—what's going to happen? If we are not able to bill your account for the balance due, we put your account on hold for 30 days. During that period, you can go to your account page and update your credit card information and manually push the charge through to immediately reactivate your account. If you owe a balance for more than 30 continuous days, your account will be placed in delinquency status: you can still access secondlife.com to clear the balance, but you will not be able to access your inworld accounts while delinquent. For more information, see Delinquency policy. At any time, you can convert your account status to basic membership to keep it available to you at no charge. Please note that if you owned land, those charges are billed in arrears, so there may be one more payment due before fees cease to be incurred. You must clear all charges for land owned and land tier donations to avoid additional fees. I paid US$ for something, but it's not showing up yet There are a few things related to Second Life that you need to pay for using US$. These things include: Premium account Land use tier When you've bought these items, you should be able to use them immediately. When something like your land fees are due, the charge is applied to your account. It may show as a negative balance until the next day, because the system hasn't processed it yet. In most cases, the charge is applied overnight in the form of payment on file. If you're having problems that seem to indicate the system doesn't realize that you've paid for something, you should file a support ticket. I get a "Not Authorized" message when entering billing information The institution issuing the card you're trying to use has rejected the attempt to set up a payment agreement. You should contact the card's issuer to resolve this problem. Why was I charged $1.00 on my credit card? This is not an actual charge, but an authorization that we request from your credit card company. Once the authorization is received, which confirms the account is valid, we then rescind the authorization. At no time is the US$1.00 actually charged, though the authorization may appear on a credit card statement as such. The amount may show as "pending" or "authorized" for a few days, but then will drop off the account entirely. Issues with American Express If you're planning to purchase land or L$ through Linden Lab with an American Express card, you should first call American Express and authorize an open billing agreement with Linden Lab. Once American Express has enabled it, you should be able to use your American Express card to buy land or L$. Why was I billed an additional transaction fee? When payments are settled in a currency not native to your payment method, your bank may charge what is commonly called a "foreign transaction fee." This fee is not generated or collected by Linden Lab, and we can't control or cancel it. If you're in the United States and are being charged the foreign transaction fee on your current credit card, you should try deleting and re-entering your current payment method at https://secondlife.com/account/billing.php. This process should stop the foreign transaction fees in most cases; if they continue, you should contact your financial institution to learn the details of your personal situation. Issues with prepaid and gift cards A common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with our system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards. I receive the error message "This transaction cannot be completed with your chosen payment method, please purchase L$ and reattempt your purchase." when I try to make a purchase using my Credit Card or PayPal account If you receive an error message when attempting to use your credit card or PayPal to make a Marketplace purchase, please attempt to make the purchase using Linden dollars (L$) as the payment method. To purchase additional Linden dollars to complete your purchase: On the upper-right of the page, click Buy L$. In the Linden Dollars (L$) box, enter the amount of Linden Dollars necessary to complete your purchase. Click Place Order. Return to the Marketplace and check out using Linden dollars as your method of payment.
  11. 0 points
    What is Tilia? Processing credit with Tilia Identity verification questions Why am I required to provide personal information to Tilia and what will you do with it? What types of IDs are acceptable? I have already submitted my photo ID. Why do I have to do it again? My bank, credit card company, or PayPal has already verified my identity. Why do I need to verify again with Tilia? I do not have a Social Security Number. How do I proceed? What if I do not want to submit Social Security information? Why wasn't this information asked for during registration? When will I be asked for an ID? Can I voluntarily submit my ID for verification before making a process credit request? How long does this process take? What happens to my US dollar balance if I don't comply? What is an acceptable proof of address? If I change my legal name, what kind of documents do I need to provide? How do I update my email on file so I can see the information request? What kinds of transactions do not normally require ID verification? Tilia usage questions Can I access my Tilia account separately from my Second Life account? Can Tilia credit U.S. dollars directly to my bank account? Do I need to use Tilia to buy Linden dollars? How can I avoid the inactivity fee? Why can't I process credit? What happens if I don't accept Tilia's Terms of Service? Technical and legal questions Is my information stored securely? Is Tilia compliant with GDPR? Does Tilia share my personal information with the government? Will my data be used for data mining purposes? Will my U.S. Dollar balance escheat to the state? What happens if a Second Life Resident dies with a U.S. Dollar balance still on their Tilia account? In other languages: Deutsch Español Français Italiano 日本語 Português Русский Türkçe What is Tilia? Tilia is a subsidiary of Linden Lab that offers certain financial services to the Second Life community and helps Second Life comply with U.S. laws and regulations. As of August 1, 2019, Tilia assumes management of your account's U.S. dollar balance in the form of your Tilia account. Tilia also handles process credit requests and payments made from your Tilia account. A Tilia account associated with your Second Life account is created automatically, and you do not need a separate username or password to access your Tilia account. Processing credit with Tilia In order to stay in compliance with regulatory requirements, if you wish to credit a portion of your U.S. Dollar balance to your PayPal or Skrill account (known as processing a credit) then you must provide certain personal information to verify your identity, including your: Name Address Date of birth Social security number (or government-issued identification if you are not a U.S. Citizen). You may also be required to provide additional information to complete the transaction. Tilia securely stores this information so that you should only need to provide it once. Note: Customers under 18 years of age will not be able to process credit after August 1, 2019 until they reach the age of 18. Important: If your Tilia Account is inactive for a period of 12 months, you will be charged an inactivity fee. Your Tilia Account will be charged this fee each successive month until it is no longer inactive. More information about this fee can be found in Section 3.4 of Tilia’s Terms of Service. Identity verification questions Why am I required to provide personal information to Tilia and what will you do with it? As registered money services businesses, Linden Lab and Tilia are required to comply with applicable U.S. laws and regulations. As part of our ongoing risk management process, we must obtain, verify, and record information about our customers for whom we offer financial-related services. We take your privacy and security seriously, so your personal information will continue to remain protected and will only be used for purposes that are outlined in Linden Lab’s and Tilia’s Privacy Policies. What types of IDs are acceptable? Acceptable forms of photo ID include: Driver's license Passport Any other form of government-issued photo ID If you do not have any of these forms of identification, please contact our customer support team for additional guidance. I have already submitted my photo ID. Why do I have to do it again? The financial-related services that are offered by Linden Lab are now managed by Linden Lab's wholly-owned subsidiary, Tilia Inc. Tilia is required to comply with applicable U.S. laws and regulations. As part of our ongoing risk management process, we obtain, verify, and record information about our customers for whom we offer financial-related services. Your personal information will remain protected and will only be used for purposes that are outlined in our Privacy Policy, which can be accessed on our website. Most Residents will not need to resubmit information if it has been previously provided. However, there may be some instances where Tilia may need to collect and verify the documentation again. My bank, credit card company, or PayPal has already verified my identity. Why do I need to verify again with Tilia? As a money services business, Tilia is required to comply with the various state and federal laws regarding money transmission, which require us to collect and verify this information regardless of whether you have provided this information to other financial institutions, such as your credit card company or PayPal. I do not have a Social Security Number. How do I proceed? If you are not a U.S. Citizen, you can provide a passport and a utility bill to verify your identity. If you are a U.S. Citizen and do not have a Social Security number, please contact customer service. What if I do not want to submit Social Security information? We will not be able to process your transaction without your Social Security information; the law states that we must collect and verify this information. Why wasn't this information asked for during registration? The requirements for collecting information only apply to certain financial transactions, such as using funds in your stored value wallet to process credit to US dollars. There are no such regulatory requirements for registering to use Second Life. When will I be asked for an ID? You are asked for ID when you initiate a process-credit request and send US dollars to your payment method on file. Can I voluntarily submit my ID for verification before making a process credit request? Yes. You can voluntarily submit your ID for verification without making a process credit request. This will ensure that you do not experience a delay when attempting to process credit for the first time with Tilia. Please visit your Billing Information page on the Second Life website. You can access the submission form by clicking We may need some additional information in order to process credit from your Tilia account. Once your identity has been verified, the message changes to read, "We have all the information we require to process credit from your Tilia account. Thank you!" For more information about this process, please see this blog post: Voluntary Regulatory Information Submission. How long does this process take? Requests are usually processed within one to three days, but in some cases the process may take up to 30 days. What happens to my US dollar balance if I don't comply? Your stored U.S. dollar balance remains on your account. We will not accept any process-credit requests until we have received and reviewed the requested documents. You may continue to use your U.S. Dollar balance to pay for Second Life services and Linden dollars. What is an acceptable proof of address? Acceptable documents are listed below, and must be dated within the last 3 months: Current utility bill Bank, credit card, or financial statement Cell phone bill Rental agreement or lease Tax form Voter registration Insurance statement Photos of these documents must be clear and in-focus, cover the full document, and must clearly show the required information. If I change my legal name, what kind of documents do I need to provide? If you change your name, you must submit updated information. Acceptable documents include: Name change certificate Marriage certificate Certificate of Divorce Certificate of commitment How do I update my email on file to make sure I can receive communications from Tilia? If you would like to update your email account to a more current one, you may do so by clicking this link: https://accounts.secondlife.com/change_email/. We encourage you to verify your email address and make sure it remains current. What kinds of transactions do not normally require ID verification? ID verification applies to process credit requests, which are requests to credit some or all of your U.S. Dollar balance to a PayPal or Skrill account. Therefore, the following types of transactions do not normally require you to send your personal information: Buying Linden dollars with any payment method Using a credit card, PayPal, or Skrill to pay for Second Life services such as Premium membership or land use fees Spending Linden dollars Selling Linden dollars on the LindeX Tilia usage questions Can I access my Tilia account separately from my Second Life account? This is currently not possible. Your Tilia account is integrated with your Second Life account, and is accessed through the Second Life website with your Second Life login credentials. Services that are provided by Tilia will be clearly marked. Can Tilia credit U.S. dollars directly to my bank account? Tilia cannot process credit directly to bank accounts at this time, but can credit your U.S. Dollar balance to a PayPal or Skrill account. Do I need to use Tilia to buy Linden dollars? No. Tilia is not involved in the Linden dollar purchase process. You can continue to use your payment method on file to buy Linden dollars and do not need to provide any additional personal information. How can I avoid the inactivity fee? If your Tilia account is inactive for a period of 12 months, you are charged a small, monthly inactivity fee of no more than $3.00 to offset the engineering, support, accounting, and compliance costs of maintaining your account. This inactivity fee cannot reduce your U.S. Dollar balance below zero, and will never result in a new credit card charge. The inactivity fee does not affect your Linden dollar balance. To avoid this inactivity fee, you need only to log into your account on the Second Life website at least once every 12 months. Additionally, Residents with a Premium membership will not incur an inactivity fee for as long as their Premium membership is current. Why can't I process credit? If we have not yet been able to verify your personal information documents, we will not be able to accept any process-credit requests. What happens if I don't accept Tilia's Terms of Service? If you maintain a U.S. Dollar balance (such as through the sale of Linden dollars on the LindeX), it is important that you review and accept the Tilia Terms of Service. You will be prompted to do so when you log into Secondlife.com. If you have a U.S. Dollar balance on August 1, 2019 and do not accept the Terms of Service, you will have until October 31, 2019 to do so or you will no longer be able to use your U.S. Dollar balance. If you do not accept the Terms of Service, you will still be able to log into Second Life and use your payment method on file (such as a credit card) to pay for items and services, but you will no longer have the ability to request a process credit transaction, or make payments for Second Life services from your U.S. Dollar balance. Technical and legal questions Is my information stored securely? We understand your concerns. Your information is protected as outlined in our Privacy Policy. If you do not feel comfortable providing the information through the internet, please contact customer support for additional methods. For more information about how we protect your data, check out our blog post: Information about Privacy and Security in Tilia. Is Tilia compliant with GDPR? Tilia is fully compliant with the General Data Protection Regulation (GDPR). For more information, please see our Privacy Policy. If you have specific questions about your individual account and situation, please contact our customer support team. Does Tilia share my personal information with the government? Tilia will not provide your information to any government unless compelled to do so through a legal process, such as a subpoena or search warrant. Will my data be used for data mining purposes? Tilia is not associated with data mining in any way, and your data will not be used for this purpose or sold to third parties. Tilia is a subsidiary of Linden Lab, and exists to strengthen our processes and better protect your data while allowing Second Life’s commercial backbone to thrive. Will my U.S. Dollar balance escheat to the state? Yes. Tilia will comply with unclaimed property laws in every state. What happens if a Second Life Resident dies with a U.S. Dollar balance still on their Tilia account? To see our current policy, visit our wiki article on this topic: Linden Lab Official:Death and other worries outside Second Life.
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    En otros idiomas ¿Qué es Tilia? Procesar crédito con Tilia Preguntas de verificación de identidad ¿Por qué debo brindar información personal a Tilia y qué harán con ella? ¿Qué tipos de ID son válidos? Ya he enviado mi fotografía de identificación. ¿Por qué debo hacerlo de nuevo? Mi banco, emisor de tarjeta de crédito o PayPal ya han verificado mi identidad. ¿Por qué debo verificarla de nuevo con Tilia? No tengo un número de Seguridad Social. ¿Cómo procedo? ¿Qué pasa si no quiero enviar información de Seguridad Social? ¿Por qué no me pidieron esta información durante el registro? ¿Cuándo me pedirán un ID? ¿Puedo presentar mi ID de manera voluntaria para su verificación antes de iniciar un proceso de solicitud de crédito? ¿Cuánto demora este proceso? ¿Qué sucede con mi balance en dólares estadounidenses si no cumplo? ¿Cuál sería un certificado de dirección válido? Si cambio mi nombre legal, ¿qué tipo de documentos debo presentar? ¿Cómo actualizo mi correo electrónico en el archivo para que pueda ver la solicitud de información? ¿Qué tipo de transacción en general no requiere una verificación de identidad? Preguntas sobre el uso de Tilia ¿Puedo acceder a mi cuenta Tilia en forma separada de mi cuenta Second Life? ¿Tilia puede acreditar dólares estadounidenses directamente a mi cuenta bancaria? ¿Debo usar Tilia para comprar dólares Linden? ¿Cómo puedo evitar el cargo por inactividad? ¿Por qué no puedo procesar crédito? Preguntas técnicas y legales ¿Mi información se guarda de manera segura? ¿Tilia respeta el GDPR? ¿Tilia comparte mi información personal con el gobierno? ¿Mis datos serán utilizados con fines de minería de datos? ¿Mi balance en dólares estadounidenses será revertido al estado? ¿Qué sucede si un residente de Second Life fallece con un balance en dólares estadounidenses aún en su cuenta Tilia? ¿Qué es Tilia? Tilia es una subsidiaria de Linden Lab que ofrece ciertos servicios financieros a la comunidad de Second Life y ayuda a que Second Life cumpla con las leyes y normas de los Estados Unidos. A partir del primero de agosto de 2019, Tilia asume la gestión del balance en dólares estadounidenses de tu cuenta y para esto generará una cuenta Tilia. Tilia también procesa solicitudes de crédito y pagos realizados desde tu cuenta Tilia. La cuenta Tilia asociada con su cuenta Second Life se crea de manera automática y no necesitas un usuario o contraseña distintos para acceder a la misma. Procesar crédito con Tilia Para respetar los requisitos normativos, si deseas transferir parte de tu balance en dólares estadounidenses a tu cuenta PayPal o Skrill (lo cual se denomina procesar un crédito) entonces deberás brindar cierta información personal para verificar tu identidad, incluido tu: Nombre Dirección Fecha de nacimiento Número de Seguridad social (o identificación emitida por el gobierno si no eres ciudadano de los Estados Unidos). Quizás haga falta que brindes información adicional para completar la transacción. Tilia guarda esta información de manera segura para que solo debas brindarla una vez. Nota: Los clientes menores de 18 años no podrán procesar crédito luego del 1ero de agosto de 2019 hasta que cumplan 18. Importante: Si tu cuenta Tilia permanece inactiva durante 12 meses, se te cobrará una cuota por inactividad. Cada mes se deducirá de tu cuenta esta cuota hasta que no esté más activa. En la Sección 3.4 de las Condiciones de servicio de Tilia podrás encontrar más información sobre este cargo. Preguntas de verificación de identidad ¿Por qué debo brindar información personal a Tilia y qué harán con ella? Al ser negocios que trabajan con servicios financieros, Linden Lab y Tilia deben cumplir con las leyes y normas en vigor de los Estados Unidos. En el marco de nuestro proceso permanente de gestión de riesgos, debemos obtener, verificar y registrar información sobre nuestros clientes, a quienes ofrecemos servicios financieros. Daremos la importancia que merece a tu privacidad, por lo tanto, tu información personal estará siempre protegida y solo será utilizada para los fines indicados en las Políticas de privacidad de Linden Lab y Tilia. ¿Qué tipos de ID son válidos? Las fotografías de identificación válidas son: Licencia de conducir Pasaporte Cualquier otra fotografía emitida por el gobierno Si no tienes ninguna de estas formas de identificación, por favor contacta a nuestro equipo de soporte al cliente para obtener ayuda. Ya he enviado mi fotografía de identificación. ¿Por qué debo hacerlo de nuevo? Los servicios vinculados a fines financieros ofrecidos por Linden Lab ahora están manejados por la subsidiaria de propiedad absoluta de Linden Lab, Tilia Inc. Tilia debe respetar las leyes y normas en vigor de los Estados Unidos. En el marco de nuestro proceso permanente de gestión de riesgos, nos encargamos de obtener, verificar y registrar información sobre nuestros clientes, a quienes ofrecemos servicios financieros. Tu información personal estará siempre protegida y solo será utilizada para los fines indicados en nuestras Políticas de privacidad, disponibles en nuestro sitio web. La mayoría de los residentes no deberán volver a enviar información si ya fue brindada previamente. Sin embargo, puede haber instancias en las cuales Tilia deba solicitar y verificar la documentación una vez más. Mi banco, emisor de tarjeta de crédito o PayPal ya han verificado mi identidad. ¿Por qué debo verificarla de nuevo con Tilia? Al ser un negocio que ofrece servicios financieros, Tilia debe respetar las leyes federales y estatales sobre la transferencia de dinero, que requieren que obtengamos y verifiquemos esta información más allá de si la has brindado a otras instituciones financieras, como la empresa emisora de tu tarjeta de crédito o PayPal. No tengo un número de Seguridad Social. ¿Cómo procedo? Si no eres ciudadano/a de los Estados Unidos, puedes brindar un pasaporte y una factura de algún servicio público para verificar tu identidad. Si eres ciudadano/a de los Estados Unidos y no tienes un número de Seguridad Social, por favor, contacta al servicio al cliente. ¿Qué pasa si no quiero enviar información de Seguridad Social? Sin tu información sobre la Seguridad Social no podremos procesar tu transacción ; la ley exige que obtengamos y verifiquemos esta información. ¿Por qué no me pidieron esta información durante el registro? Los requisitos para obtener información solo aplican a ciertas transacciones financieras, como el uso de fondos en tu cartera de valor guardado para procesar los créditos a dólares estadounidenses. No existen tales requisitos normativos para registrarte con Second Life. ¿Cuándo me pedirán un ID? Te pedirán un ID cuando inicies una solicitud de procesamiento de crédito y envíes dólares estadounidenses a tu método de pago registrado. ¿Puedo presentar mi ID de manera voluntaria para su verificación antes de iniciar un proceso de solicitud de crédito? Sí. Puedes enviar tu ID para verificación de manera voluntaria sin realizar una solicitud de procesamiento de crédito. Esto asegurará que no tengas demoras al intentar procesar crédito por primera vez con Tilia. Por favor visita tu página de Información de facturación en el sitio web de Second Life. Puedes acceder al formulario de envío haciendo clic en Tal vez necesitemos información adicional para procesar crédito de tu cuenta Tilia. Una vez que tu identidad haya sido verificada, el mensaje cambia y dice «Tenemos toda la información necesaria para procesar crédito de tu cuenta Tilia. ¡Muchas gracias!» Para más información sobre este proceso, por favor ingresa en este artículo blog: Presentación voluntaria de información normativa. ¿Cuánto demora este proceso? En general, las solicitudes se procesan en uno a tres días, pero en algunos casos el proceso puede demorar hasta 30 días. ¿Qué sucede con mi balance en dólares estadounidenses si no cumplo? Tu balance en dólares estadounidenses guardado permanecerá en tu cuenta. No aceptaremos solicitudes de procesamiento de crédito hasta que hayamos recibido y revisado los documentos requeridos. Podrás seguir usando tu balance en dólares estadounidenses para pagar servicios de Second Life y dólares Linden. ¿Cuál sería un certificado de dirección válido? Los documentos aceptados se indican a continuación y deben estar fechados dentro de los tres últimos meses: Factura de servicios públicos actual Declaración financiera, bancaria o de tarjeta de crédito Factura de teléfono móvil Contrato o acuerdo de alquiler Formulario impositivo Registro como votante Declaración de seguro Las fotos de estos documentos deben estar claras y en foco, cubrir todo el documento y deben mostrar claramente la información requerida. Si cambio mi nombre legal, ¿qué tipo de documentos debo presentar? Si cambias tu nombre, deberás presentar información actualizada. Los documentos válidos son: Certificado de cambio de nombre Certificado de casamiento Certificado de divorcio Certificado de compromiso ¿Cómo actualizo mi correo electrónico en el archivo para asegurarme de recibir comunicados de Tilia? Si deseas actualizar tu correo electrónico puedes hacerlo haciendo clic en este link: https://accounts.secondlife.com/change_email/. Te sugerimos que verifiques tu dirección de correo electrónico y que te asegures que sea la actual. ¿Qué tipo de transacción en general no requiere una verificación de identidad? La verificación de Identidad se realiza para las solicitudes de procesamiento de crédito, que son solicitudes para acreditar parte de o todo tu balance en dólares estadounidenses a una cuenta PayPal o Skrill. Por lo tanto, los siguientes tipos de transacciones en general no requieren que envíes información personal: Comprar Dólares linden con cualquier método de pago Usar una tarjeta de crédito, PayPal o Skrill para pagar servicios de Second Life como una membresía Premium o tarifas por el uso de tierra Gastar Dólares Linden Vender dólares Linden en el LindeX Preguntas sobre el uso de Tilia ¿Puedo acceder a mi cuenta Tilia en forma separada de mi cuenta Second Life? Esto no es posible por el momento. Tu cuenta Tilia está integrada con tu cuenta Second Life y se accede a la misma a través del sitio web de Second Life con tus credenciales de Second Life. Los servicios brindados por Tilia estarán claramente identificados. ¿Tilia puede acreditar dólares estadounidenses directamente a mi cuenta bancaria? Tilia no puede procesar crédito directamente a cuentas bancarias por el momento, pero puede acreditar tu balance en dólares estadounidenses a una cuenta PayPal o Skrill. ¿Debo usar Tilia para comprar dólares Linden? No. Tilia no participa en el proceso de compra de dólares Linden. Puedes seguir usando tu método de pago registrado para comprar dólares Linden y no necesitas brindar ninguna información personal. ¿Cómo puedo evitar el cargo por inactividad? Si tu cuenta Tilia permanece inactiva durante 12 meses, se te cobrará una pequeña cuota por inactividad de no más de $ 3.00 para cubrir los gastos de ingeniería, soporte, contabilidad y conformidad vinculados al mantenimiento de tu cuenta. Esta cuota por inactividad no puede reducir tu balance en dólares estadounidenses a menos de cero y nunca resultará en un nuevo cargo en tu tarjeta de crédito. La cuota por inactividad no afecta tu balance en dólares Linden. Para evitar esta cuota por inactividad, solo debes ingresar a tu cuenta en el sitio web de Second Life al menos una vez cada 12 meses. Además, los Residentes con una membresía Premium no tendrán que pagar una cuota por inactividad mientras su membresía Premium esté activa. ¿Por qué no puedo procesar crédito? Si aún no pudimos verificar los documentos correspondientes a tu información personal, no podremos aceptar ninguna solicitud de procesamiento de crédito. Preguntas técnicas y legales ¿Mi información se guarda de manera segura? Comprendemos tu inquietud. Tu información está protegida tal como se indica en nuestra Política de privacidad. Si no te sientes cómodo brindando la información por internet, por favor contacta al servicio al cliente para conocer otros métodos. Para obtener más información sobre cómo protegemos tus datos, consulta nuestra publicación blog: Información Acerca de la privacidad y la seguridad en Tilia. ¿Tilia respeta el GDPR? Tilia respeta totalmente el Reglamento General de Protección de Datos (GDPR). Para más, consulta nuestra Política de privacidad. Si tienes preguntas específicas sobre tu cuenta y tu situación individual, por favor contacta a nuestro equipo de atención al cliente. ¿Tilia comparte mi información personal con el gobierno? Tilia no brindará tu información a ningún gobierno a menos que se le exija hacerlo mediante un proceso legal, como una citación o una orden de registro. ¿Mis datos serán utilizados con fines de minería de datos? Tilia no está asociada con la minería de datos en forma alguna y tus datos no serán utilizados con estos fines ni vendidos a terceros. Tilia es una subsidiaria de Linden Lab y existe para fortalecer nuestros procesos y proteger mejor tus datos, al mismo tiempo que permite que Second Life progrese a nivel comercial. ¿Mi balance en dólares estadounidenses será revertido al estado? Sí. Tilia respetará las leyes de propiedad no declarada de cada estado. ¿Qué sucede si un residente de Second Life fallece con un balance en dólares estadounidenses aún en su cuenta Tilia? Para ver nuestra política actual, consulta nuestro artículo wiki al respecto: Linden Lab Oficial: Muerte y otras inquietudes por fuera de Second Life.
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    US dollar balance Ways to use your US dollar balance Pay for Second Life expenses Process credit (withdrawal) Wire transfers Sending money to Linden Lab Receiving money from Linden Lab In other languages: Deutsch Español Français Italiano Português Pусский Türkçe 日本語 US dollar balance Note: As of August 1, 2019, your US dollar balance is managed by Tilia, a subsidiary of Linden Lab. For additional details about Tilia and how it interacts with your Second Life account, please see the Tilia FAQ. All Second Life® accounts have both a Linden dollar balance and a US dollar balance. You can see both balances in the Linden Dollar Summary and Tilia Account Summary on your Account page at secondlife.com. When you have a new Second Life account, your US dollar balance is $0. You can increase your US dollar balance by selling L$ on the LindeX. The L$ can be used to make purchases inworld or on the Second Life Marketplace; the US$ can be used for other purposes related to your account. Using your US dollar balance You can put your US dollar balance to work in several ways, explained below. Pay for Second Life expenses When you pay your premium membership fee, land use fees, private estate fees, buy Linden dollars or buy a Private Region, Linden Lab charges your US dollar balance. If your US dollar balance does not cover your expenses, all available US$ credit is applied to the fee. Then we charge the remainder via your preferred payment method. (Bill the full amount to your payment method by clicking "DON'T USE" next to your USD balance.) If you make enough Linden dollars, you can sell them on the LindeX to increase your US dollar balance. Some Residents' premium accounts pay for themselves! Process credit (withdrawal) Update: As of June 6, 2016, Turkish Second Life Residents are unable to use PayPal to process credit on their US dollar balances. It is, however, still possible for Turkish Residents to make purchases or to process credit using Skrill. For more information about PayPal's suspension of operations in Turkey, please visit PayPal's website (in Turkish). Net proceeds from your sales of Linden Dollars remain as credit on your Second Life account, and this credit is automatically applied to your account fees as described above. If you do not wish to apply your Linden Dollar sales proceeds to your fees, you may withdraw this portion of your account credit through a real-world credit process. (See Process Credit) Note that you may only process credit due to net proceeds from sales of Linden Dollars. Purchases of account credits and credits due to gift codes or other promotional account credits are nonrefundable, and may not be processed as a payment to you. You must be in full compliance with our Terms of Service to receive any payment through the credit payment process. This includes, without limitation, the requirement to have accurate and complete registration information, including verifiable billing information. Under certain circumstances, Linden Lab may request additional information from you before processing a request. If provided in a timely manner, this extra step should not significantly delay processing times. Additionally, you must be in compliance with Tilia's Terms of Service and provide Tilia with adequate documentation for ID verification in order to process credit. Tilia is a subsidiary of Linden Lab that offers certain financial services to the Second Life community and helps Second Life comply with U.S. laws and regulations. For additional information about Tilia and the documentation required for ID verification, please see the Tilia FAQ. The following table provides an estimate for when you should receive your USD in your account based on the day of the week you submit your request. You should expect to see the USD in your account on or before the date listed. For most requests, you should receive payment to your PayPal or Skrill account within two business days. However, for a minority of requests, this process may take five business days. Business holidays in the US will extend the two or five business day window by one day. Requested Day Two Business Days later Five Business Days Later Monday Wednesday Following Monday Tuesday Thursday Following Tuesday Wednesday Friday Following Wednesday Thursday Following Monday Following Thursday Friday Following Tuesday Following Friday Saturday Following Wednesday Following Monday (Eight calendar days later) Sunday Following Wednesday Following Monday (Seven calendar days later) How can I withdraw USD credit from my account balance? You may choose to credit your US dollar balance to a PayPal or Skrill account. This is known as a process-credit request, because you are requesting to process credit from the Second Life system to your real-world account. Depending on which option you choose, you may be subject to fees and minimum withdrawal amounts. How do I select a payout method? When you request to process a credit from Second Life to your real-world account using the new system, you will be required to choose a payout method. To place a process-credit request to PayPal, you will need to select your PayPal email address from the request form. The form lists the PayPal account(s) you currently have on file at secondlife.com, as well as the PayPal account that you used for process-credit requests (if you have made previous requests in the old process-credit system). To place a process-credit request to Skrill, you need to select your Skrill email address from the request form. The form lists the Skrill account(s) you currently have on file at secondlife.com, as well as the Skrill accounts that you used for process-credit requests (if you have made previous requests in the older process-credit system). Choose one of the existing accounts, or add a new PayPal/Skrill account as a payment method in the Change Payment Method window: Note: If you change your payout method, we may require additional information to verify your identity before we process the request. This verification is for your security. Can I send funds to someone else's PayPal or Skrill account? Process-credit requests must be sent to a PayPal or Skrill account that you control. They are not meant to be used to pay someone else. Is there a minimum or maximum amount? The minimum process-credit amount allowed is $10, plus any fees. The maximum amount per transaction is $9,999 minus fees. If necessary, you can process a larger amount over multiple smaller transactions. If you are permanently closing your account, you may request a withdrawal of the full US dollar balance, even if it is less than $10. This is the only circumstance where the $10 minimum does not apply. To begin this process, please contact Support for assistance. How much does it cost to process credits? There is a fee per process-credit transaction. Fees are subtracted from the amount you enter in the form, so you will receive less than that amount in your PayPal or Skrill account. You can view the relevant fee amounts on the Transaction Fees and Payment Priority page. How long does it take to process credits? For processing a credit to a Paypal or Skrill account, requests generally take up to five business days (Monday-Friday, not including U.S. holidays) to be completed. We always strive for quick turnaround; however, holidays and the volume of transactions may affect processing times. Also, in the event that Linden Lab requires additional information from a Resident, the processing time will depend on the timely submission of the information by the Resident. How can I check on my previous and pending requests? To view a full history of your process credit transactions, see the Process Credit History page. Any recent requests that have yet to be sent to PayPal or Skrill will say "processing" next to the timestamp. If the request looks to have been completed, but you haven't received funds in your PayPal or Skrill account, please contact Support for assistance. How can I cancel a process-credit request? You might have entered the wrong amount or the wrong PayPal/Skrill account information when requesting a credit. If you think you've made a mistake, check your Process Credit History and then contact Support for assistance. You'll need to tell us which request is to be canceled (use the date/time and the amount to identify it). Please notify us as soon as you can, so that we can reverse the request and restore the funds to your account balance. Afterward, you may request the withdrawal again, or you may use the funds to pay Second Life account fees. Wire transfers Sending money to Linden Lab Linden Lab is not currently able to accept payment from your bank via wire transfer. Please pay for balances through credit card, Paypal, or Skrill. Receiving money from Linden Lab Linden Lab is not currently able to support payment to your bank via wire transfer. If you wish to credit your USD balance to an external account, please do so through Paypal or Skrill.
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    Converting regions Comparison chart How long does a conversion take? You may choose to convert some of your Private Regions from one Private Region type to another. This article covers the different scenarios and costs associated with each possible conversion. Converting regions When converting down from a Full Region or Homestead Region to one or more Homestead or Openspace regions, you are charged the difference in setup fees plus a one-time conversion fee of $100. Once the conversion has taken place, the appropriate new monthly fees apply. Your bill date remains the same as that of the original Region. When converting up from an Openspace Region to a Homestead Region or Full Region, you are charged the difference in setup fees between the two types of Regions. We waive the $100 conversion fee if you are converting up. Once the conversion has taken place, the appropriate new monthly fees apply and the new billing date is an average of the billing dates from your converted regions. If you have multiple Openspaces or Homesteads to convert, each counts contributes its setup value against the price of a full Region. For example, if you want to convert two Openspaces to a Full Region, it costs the set up fee of the Full Region ($600) minus the combined setup fee of each Openspace ($150 + $150), and we waive the conversion fee ($100) : $600 - ($150 + $150) = $300. Examples: Converting 2 Openspace Regions to a Full Region would be $600 - ($150 + $150) = $300 Converting 2 Homestead Regions to a Full Region would be $600 - ($225 + $225) = $150 Important: Conversions which incur a negative balance do not result in a refund for the surplus amount. For example, the math for converting 3 Homestead Regions to a Full Region: is: $600 - ($225 + $225 + $225 ) = -$75, but you don't get a $75 credit for the conversion. Comparison chart Converting UP - conversion fee waived You have Converts to 3 Homesteads 1 Full region 2 Homesteads + $51 charge 1 Full region 1 Homestead + $200 charge 1 Full region 1 Full Region + $251 1 Skill Gaming region Converting UP - including old Openspace Regions You have Converts to 2 Openspaces + $51 1 Full region 1 Openspace +$199 1 Full region 1 Homestead + 1 Openspace + $51 1 Full region 2 Openspace 1 Homestead region Converting DOWN - $100 conversion fee (not included in any other listed charges) You have Converts to 1 Full region + $98 3 Homesteads 1 Full region 2 Homesteads 1 Full region 1 Homestead Converting TO/FROM - $100 conversion fee (not included in any other listed charges) You have Converts to 1 Openspace 1 Homestead How long does a conversion take? You can normally expect your Private Region conversion to take 5-10 business days. Depending on the size of our current conversion queue, your conversion may occasionally take longer than 10 business days, but we do our best to get it done in a timely manner.
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