This article describes the different types of Second Life accounts. You can manage your Second Life account on the web at https://secondlife.com/my/account/.

Account types

There are several types of Second Life accounts: Basic, Plus, Premium, Premium Plus and Concierge.

Basic

A basic account is completely free. With a basic account you can:

• Own estates or Private Regions.
• Rent land anywhere, depending on the landowner's renting preferences.
• Have a covenant agreement on Private Regions or estates owned by other Residents.
• Submit support cases for a limited set of problems.

However, with a basic account you cannot:

• Own land on the mainland.
• Access live chat customer support.

One person can have multiple free basic accounts, subject to the alt account policy.

Plus

Plus memberships offer several benefits and perks that are not included with a Basic membership:

• The right to own mainland parcels in popular areas (512m² included with membership; however, Linden Homes are not available) 
• Linden dollar rewards (L$150 weekly stipend)
• Maximum number of group memberships increased from 42 to 50
• Additional ticketed technical support options available

Premium

A premium account requires a monthly fee.

With a premium membership you can:

• Own land on the mainland, including a Linden Home.
• Get free exclusive virtual goods
• Have access to premium sandboxes
• Submit support cases for an expanded set of problems.
• Initiate live chat sessions with customer support.
• Get a weekly stipend of Linden dollars. For more information, see Linden dollars (Getting your premium account stipend).

For more information, see Premium membership.

Signup bonus

When you register a Premium account, you receive a one-time signup bonus of L$1000 in approximately 45 days.

Premium Plus

A Premium Plus account also requires a monthly fee.

Premium Plus memberships include the perks and advantages of a standard Premium membership as well as:

• The ability to belong to up to 140 groups
• An increased number of instant messages saved while you're offline (up to 160)
• A larger starting allowance of mainland included with your membership
• Discounts on L$ fees for uploading assets like textures, animations, and sounds
• Discounts on L$ fees for creating recurring events and creating groups
• Discounts on changing your username
• Direct phone access to assistance from customer support
• The ability to acquire an additional land-based experience in Second Life
• And more to come!

For more information, see Premium membership.

Signup bonus

Premium Plus memberships receive a one-time signup bonus of L$3000 approximately 45 days after upgrading to a Premium Plus membership. This bonus is automatically deposited to your avatar's Linden dollar balance.

Concierge

Any account that owns an estate, pays for an estate, or pays tier for more than half a region's worth of mainland parcels qualifies for Concierge status.

With a Concierge account, you also have access to a special live chat area and phone number through the support portal.

It is possible to have a basic account and still qualify for Concierge service. Basic account holders can own estates and Private Regions, the setup and monthly costs for which are billed separately from land on the mainland (which can be owned only by premium account holders). A basic account that satisfies the requirements for Concierge service described above qualifies as a Concierge-level Resident.

Scripted agent status

If you own a Second Life account that is primarily operated by a scripted agent, or "bot", you must identify it as a bot by setting its status on your Second Life Account page.

By identifying bots, you help us provide you with more accurate account statistics and inworld search results. For more information about bots and scripted agent status, see:

• Scripted Agent Status section of your account page on the Second Life website.
• Bot policy.

Inactive or canceled accounts

As long as you're in good standing with Linden Lab (not delinquent with billing or otherwise in violation of the Community Standards and Terms of Service) your Second Life account can remain inactive indefinitely. This means that your avatar and inventory will continue to be stored on the Second Life servers.

Canceling an account

If you're thinking about canceling your premium account, consider leaving it active with a basic membership, which costs nothing to maintain. If at some point in the future you should choose to revisit Second Life, your avatar and your inventory will be here waiting for you.

If you do decide to cancel your account:

1. Log in to the Second Life website with your Second Life username and password.
2. On the Account Dashboard, click Account on the upper left, then click Delete Account.
3. Select the reason you'd like to close your account, then click Delete Account to proceed.

Your account will remain open until your billing review date, as account maintenance fees are paid in advance.

Re-activating a canceled account

If you have canceled your account, you may be able to restore it, depending on how long ago it was cancelled.

To reactivate your account if you remember your avatar name and password:

1. Visit our Second Life Support site
2. Select Sign In to your Second Life Account and log in as the account you wish to reactivate.
3. If prompted to reactivate your account, follow the provided instructions.
4. Otherwise, click Submit a Support Case to contact our Support team for assistance.
   1. Under Issue Type, choose Account Issue.
   2. Under Account Issue, select Reactivate Account.
   3. Enter the required information.
   4. Click Submit.

If you don't remember your avatar name or password, or to create a support case for assistance when prompted by the login page:

1. Visit our Second Life Support site.
2. Select Continue as Guest and enter your email address in the Requester field.
   • Please be sure this is an email you have access to, so our Support team can respond via email.
3. Under Issue Type, choose Account Issue.
4. Under Account Issue, select Reactivate Account.
5. Enter the required information.
6. Click Submit.