bought items on marketplace and didtn recieve all of them

[alayna1]

i purchased alot of items on teh marketplace and paid for them and didnt recieve all of them could u pls advise me what to do this is the first time this has happened to me thank u alayna1 resident

[iCade]

First off, please be aware that this is not the sellers fault. LL is to blame here for having a marketplace that hiccups in various ways ending with costumers not getting their items, or merchants not getting LL or even both.

What you can do is to contact the merchant and request a re-delivery, also if they have an in world shop you could go there and see if they have a re-delivery terminal.

Before you do that however, make sure that at least 8 hours have passed, usually when a transaction or part thereof times out completely you will be refunded the Linden for the non delivered items at which point you can simply buy them again.

If all else fails you could open a support ticket.

[Irene Muni]

See your Order History ( https://marketplace.secondlife.com/orders ) in the Marketplace. If really the item has been delivered and you have been charged (see your Account History in your Dashboard: https://secondlife.com/my/account/transactions.php?lang=en ) then read the Knowledge Base about "Unreceived items":

Unreceived items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Slow deliveries may currently be more noticeable because you now have a cart to which you can add multiple items. (This wasn't the case with the old Xstreet, which closed for purchases in October 2010.) Unfortunately, we can only send so many items at a time.

Note: There are several interrelated causes that slow down delivery. We are hard at work on creating a faster and more reliable Marketplace system that will soon make Magic Boxes obsolete.

[Rolig Loon]

Many merchants have now moved their inventory to the new Direct Delivery system, so many of the problems that we used to have with delivery from Magic Boxes are going away.  Still, merchants won't be required to complete the transition to the DD system until summer, so some problems linger.  Besides, even after DD is fully implemented, you should be aware of some things to avoid:

1. Your "in box" still has a cap of 25 IMs, group messages, group invitations, notecards, and objects.  If you receive more than 25 items while you are off line or busy, the extra ones will not ever be delivered.

2. The Marketplace shopping cart tends to jam if you fill it too full, so you are better off buying only one or two items at once.  Use the Buy Now button instead of the shopping cart if you can.

3. Direct Delivery items will show up in your new Received Items folder, at the bottom of your inventory.  It's easy to overlook until you get used to looking there. 

If you ever find that something you ordered was not delivered, just send a polite note to the merchant, including informaion about your purchase that you have cut & pasted from your Transaction History.  Please be patient. Merchants have RL responsibilities (and disasters) just like you do, and they may not be in world every day.  If you don;t hear  back in a couple of days, send a second polite note or submit a support ticket to LL.