Jump to content
Sign in to follow this  
Guest

Marketplace and Direct Delivery Update

Recommended Posts

Since we kicked off the migration process about a week ago, a number of issues have come up. While they affect only a limited number of Merchants, know we are collecting additional data from affected Merchants while we investigate these issues further.


  • WEB-4587: incorrect images are being displayed on Marketplace listings.
  • WEB-4601: related listings from other Merchants’ stores are appearing on some listings.
  • WEB-4580/WEB-4596: orders with and without unicode characters in the product names are stuck in the “Being Delivered” state. We have pushed many of these orders through and will continue to do so until this issue has been fixed.


The following are additional issues we are aware of and investigating further:

  • WEB-4592:orders are marked as “Delivery Partially Failed” when all items were successfully delivered.
  • WEB-4598: Direct Delivery redelivers productsNote that No Copy items cannot currently be sold using Direct Delivery.
  • WEB-4574: Direct Delivery sends redelivery to the purchaser, not the recipient.
  • VWR-28629: Merchant Outbox does not work on Linux.
  • VWR-28630/VWR-28631: Merchant Outbox failures reported on Mac/PC. We have posted work-arounds here.
  • WEB-4554: test delivery permissions incorrect.
  • WEB-4567: bulk delete fails for some Merchants. Merchants can delete unassociated inventory items one at a time.
  • WEB-4412: Merchant outbox failing silently.


Also know that we will be extending migration dates. Please stay tuned for more details.

Thank you to all of you who have taken the time to bring issues to our attention. We will continue to monitor JIRA and Forum threads for any additional questions, and will update each of these issues as we can.

Update (March 31, 2012): While we work to address current Marketplace issues, we will not require any Merchants to migrate listings away from Magic Boxes to Direct Delivery before June 1, 2012.

[UPDATE: April 5, 2012]
We’ve identified two issues contributing to WEB-4587.


The first issue concerns mismatched data appearing on Marketplace listings. This impacts a very limited number of Merchants and has been occurring since the original migration from Xstreet to the Second Life Marketplace in September 2010. We continue to actively work on a resolution.

The second issue concerns incorrect listings appearing in search results. We have identified the issue and are actively working on a fix.

The information provided by Merchants on the forum and directly to the Marketplace development team helped greatly in identifying the root cause of these issues. Thanks to those who provided information.

We will continue to provide updates as we work through the issues.

 

[UPDATE: April 11, 2012]
Today we updated Marketplace to address two of the top three outstanding issues:
  • WEB-4580: purchases are now delivered to recipients with the inventory name (which does not allow unicode characters). This will prevent future orders from getting stuck in the Being Delivered state due to this issue. In addition, all orders affected by this problem have been pushed through.
  • WEB-4587:  updates have been made to support updating store search results, which we will process over the next week; we continue to work on the issue related to mismatched data on listings. We do know that this issue has existed since September 2010 (during the migration from Xstreet to the Second Life Marketplace).

We continue to work on the other Marketplace JIRAs and will provide additional updates as soon as possible.

Share this post


Link to post
Share on other sites
[uPDATE: April 11, 2012]
Today we updated Marketplace to address two of the top three outstanding issues:
  • WEB-4580: purchases are now delivered to recipients with the inventory name (which does not allow unicode characters). This will prevent future orders from getting stuck in the Being Delivered state due to this issue. In addition, all orders affected by this problem have been pushed through.
  • WEB-4587:  updates have been made to support updating store search results, which we will process over the next week; we continue to work on the issue related to mismatched data on listings. We do know that this issue has existed since September 2010 (during the migration from Xstreet to the Second Life Marketplace).

We continue to work on the other Marketplace JIRAs and will provide additional updates as soon as possible.

Share this post


Link to post
Share on other sites
[uPDATE: April 26, 2012] We are continuing to work on outstanding Marketplace issues.

The most significant issue that has been addressed over the past week was slowness on the Marketplace website, which occurred intermittently between April 18 and April 21. Page loads should be much faster now.

Here is the status on additional JIRAs:
  • (WEB-4587/WEB-4601) Search results, best-selling lists and related items showing up on other merchants items or images.
    Current status:
    other merchants’ listings should not be appearing in store search results, best-selling lists, related items, etc. Other merchants’ images may still appear on your listings, but this is less likely to occur as we work on a solution.
  • (WEB-4676) ANS for SLM does not populate the Location field with internal ID.
    Current status:
    this is in progress and will be deployed soon.
  • (WEB-4696) Deleted listings appearing in search results for consumers and in Merchant Admin.
    Current status:
    we are working on resolving this issue.
  • (WEB-4441) Orders stuck in Being Delivered
    Current status:  the orders stuck here due to unicode problems was addressed, and we continue to investigate remaining orders stuck in this state.

  • (WEB-4567) Bulk delete failing.
    Current status:
    the work-around on this is to delete each item. We continue to work on resolving this.
  • (WEB-4574) Direct Delivery products are re-delivered to purchaser instead of recipient.
    Current status:
    we are working on resolving this.
We continue to work on the other Marketplace JIRAs and will provide additional updates as soon as possible.

Share this post


Link to post
Share on other sites

[uPDATE: May 17, 2012]

We continue to work outstanding Marketplace issues.

Performance continues to improve on the Marketplace web site. With our deploy last week, we fixed a couple of JIRAs and order processing sped up, which led to some orders getting stuck in the Queued state (which means no money has been taken from the customer nor have any items been delivered). Orders got stuck because other portions of the system struggled to keep up. Stuck orders were Aborted, and a fix was made to decrease the number of orders getting stuck in the Queued state going forward while we work on a longer term fix.

Here is the status of the remaining issues:

  • (WEB-4587) Listings show up with images from other Merchants listings
    Current status: we have identified the problem and are working on testing the fix.
  • (WEB-4696) Deleted listings appearing in search results for consumers and in Merchant Admin.
    Current status: we continue to work on this issue, and have decreased the incidence of these occurrences.
  • (WEB-4441) Orders stuck in Being Delivered
    Current status:  we are actively working on this issue and will focus our fixes on Direct Delivery purchases.
     
  • (WEB-4567) Bulk delete failing.
    Current status: the work-around on this is to delete each item. We continue to work on resolving this.


One other question that has come up frequently as we get close to June 1, is around Direct Delivery migration dates. We will not be requiring Merchants to migrate to Direct Delivery before August 1, 2012, and will give at least a 4 week notice for any shutdown dates.

The Commerce Team

Share this post


Link to post
Share on other sites

Below is the updated set of outstanding issues with Direct Delivery and the Marketplace.

Direct Delivery

The following Direct Delivery issues have been verified, but have not yet been addressed:

  • WEB-4600 (Merchant Outbox failures): We have been working on this issue and will not shut down Magic Boxes until this is addressed. In some cases, logging out and in from the Marketplace and then the viewer may resolve this problem.
  • WEB-4554 (Test delivery permissions incorrect): This is currently under investigation.
  • Limited Quantity Support (Merchant does not have rights to copy the items for sale): This is currently being worked on. Magic Box migration will not be required until this is supported. (Note that Merchants can sell items that have next owner rights set to “No Copy”. Please see the Knowledge Base article on Object permissions for more details on how permissions work.)

Overall Marketplace

There are also several issues that occurred around the time of the Direct Delivery launch that we are still working to address, but are not issues with Direct Delivery.

  • WEB-4587 (Listings with the wrong images): This is currently under test.   
  • WEB-4441 (Orders stuck in “Being Delivered” state): We have been able decrease the number of orders getting stuck and continue to work on preventing all orders from getting stuck.
  • WEB-4567 (Bulk delete fails for some merchants): We will evaluate the priority of this once we have completed the above Direct Delivery fixes and features.
  • WEB-4592 (Orders marked as “Delivery Partially Failed” on success): This is currently under investigation.
  • WEB-4696 (Deleted listings appearing in search results): We continue to investigate this issue.
  • WEB-2974 (Listing enhancement stuck in “Charging, cannot edit right now” state): We are investigating this issue.
  • WEB-4138 (Confirmation emails failing to deliver): We are currently investigating this issue.

In addition to the above issues, there have been reports of Direct Delivery purchases silently being delivered and the Merchant not getting paid (the order is marked as “Failed”). We have not been able to confirm this report and would like to investigate further, so please file a support ticket with details if you see this.

Share this post


Link to post
Share on other sites

We have extended the Magic Box migration to October 1, 2012 and will be providing a more complete Marketplace/Direct Delivery update within the next couple of weeks.

We’d like to remind those of you who see any issues to please file a JIRA or contact support with your issue so we can confirm and address any problems.

Share this post


Link to post
Share on other sites

UPDATE: July 31, 2012

We continue to work on testing the next Marketplace update, which includes a required upgrade (for the Marketplace, not for Residents). One benefit of this work is that we are seeing performance increases with page load and purchase completion during our testing. We are working to get this update completed as soon as possible.

Last week, fixes to help with WEB-4600 were deployed with viewer 3.3.4. We have also been working with Third Party Viewers to make sure they are handling the Merchant Outbox correctly going forward. In addition, some Third Party Viewers now support the Merchant Outbox on Linux. Please see the following Third Party Viewers if you would like to use the Merchant Outbox on Linux:

If your Third Party Viewer is not on this list, and it supports the Merchant Outbox on Linux, please send a notecard to CommerceTeam Linden. Please include a link to the download location, and it will be added to the above list.

Below is the updated set of outstanding issues with Direct Delivery and the Marketplace.

Direct Delivery

Here are the outstanding Direct Delivery issues:

  • WEB-4600 (Merchant Outbox failures): There are still outstanding issues with the Merchant Outbox, in addition to the issues addressed above. We continue to investigate and address these issues as they come up.
  • WEB-4554 (Test delivery permissions incorrect): This is on hold while we work on other issues.
  • Limited Quantity Support (Merchant does not have rights to copy the items for sale): This is currently being worked on. Magic Box migration will not be required until this is supported. (Note that Merchants can sell items that have next owner rights set to “No Copy”.)

Overall Marketplace

There are also several issues that occurred around the time of the Direct Delivery launch that we are still working to address, but are not issues with Direct Delivery.

  • WEB-4587 (listings with the wrong images): This will be addressed after the next Marketplace update.
  • WEB-4441 (Orders stuck in “Being Delivered” state): We have been able decrease the number of orders getting stuck and continue to work on preventing all orders from getting stuck.
  • WEB-4592 (Orders marked as “Delivery Partially Failed” on success): This issue is currently being worked on.
  • WEB-4138 (Confirmation emails failing to deliver): We are currently working on a solution to this issue.
  • WEB-2974 (Listing enhancement stuck in “Charging, cannot edit right now” state): This issue is on hold while we work on the other items on this list.
  • WEB-4696 (Deleted listings appearing in search results): This issue is on hold while we work on the other items on this list.
  • WEB-4567 (Bulk delete fails for some merchants): We will evaluate the priority of this once we have completed the above Direct Delivery fixes and features.

 

Share this post


Link to post
Share on other sites

The transition from Magic Boxes to Direct Delivery has been extended indefinitely. We will be providing a 30-day warning before any shutdown actions are taken and will avoid doing this before peak holidays for the Marketplace (Halloween, Christmas/New Year's, Valentine's Day).

We are aware that some Merchants are still having problems with the Merchant Outbox. We are are working with TPVs and our internal development teams to address this issue.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×