Jump to content
Sign in to follow this  
Sassy Romano

EXISTING MARKETPLACE JIRAS ISSUE LOG

Recommended Posts

Bump.

I recommend that Merchant's keep an eye on the status of their orders in the MP Transaction History.

As already reported, I have orders stuck in "Being Delivered" that have been delivered and customer charged, but no funds to my account. Now, I also have orders stuck in "Queued".

The delivery of products and the corresponding status of those deliveries is not working as expected (understatement).

 

Share this post


Link to post
Share on other sites

Up! Up! Up!

 

Oh and btw, yet another one stuck in being delivered. Basically, about 15% of the orders get stuck in being delivered at this point. Unless I submit a ticket, my account doesn't get paid.

 

Share this post


Link to post
Share on other sites

 sorry for the formatting. i don't know how to fix it so i'm just leaving it.

 

I might need to make another JIRA or find one. Apologies if I have not caught it in the existing list, please help me on this as my eyes are crossing from all the JIRAs lately.

Today I have received a "success" email that indicates I should have been paid (this is about an hour ago), but I have not received funds as of yet.  I have filed a ticket, but I am wondering if anyone has had this problem?

Usually getting the email means I have been paid, but this is not the case today.

Share this post


Link to post
Share on other sites

Sera, have you searched your Dashboard transactions for the past month? The transaction may have been registered earlier than today, but you only got the email confirmation today.

 

Share this post


Link to post
Share on other sites

Thank you Thank you, Arwen, this was indeed the case, the money was received way before the email was sent.  Phew!

Share this post


Link to post
Share on other sites

I was just changing one item because of customer feedback & happened to notice that hundreds of my items have suddely been delisted! I am pretty sure this is very recent because some of the delists are good sellers & I am sure I would have noticed but I cant be certain. What is really odd is that some are incomplete listings that are copies of others that are listed but with some bits missing & others are just delisted complete ads!

Another weird thing is that when I go to the MERCHANT HOME/MANAGE LISTINGS & click on both UNLISTED & UNAVAILABLE no items show on the list but when I click on ALL & scroll through the pages of listings there are hundreds of items with no green tick at the end!

Maybe everyone should check & see if they also have this phenomenon, if you have and you are an experienced Jira writer then please feel free to post it & I will add my bit tomorrow as its 2am & I have been up way too long looking at this!

Share this post


Link to post
Share on other sites


Sapphy Rotaru wrote:

Well as no one else seems to have this problem, except me, I guess I will just carry on relisting & deleting.

Sapphy, there are a number of others that have posted this same problem here in the Forums. I don't believe there's a JIRA for it yet though. Could I ask you to create a JIRA Issue then start a new thread and link to the Issue?

Thank you.

Share this post


Link to post
Share on other sites

That was scary! But as you asked so nicely Darrius, how could I refuse lol

Here it is, my very first Jira, scores out of 10 please :o)

 

Marketplace - some items delisted & some duplicated with incomplete details

https://jira.secondlife.com/browse/WEB-4617

I was changing one item because of customer feedback & happened to notice that hundreds of my items have suddenly been delisted! I am pretty sure this is very recent because some of the delists are good sellers & I would have noticed.

What is really odd is that some are incomplete listings which are copies of others that are still listed & others are just delisted complete ads!

Another weird thing is that when I go to the MERCHANT HOME/MANAGE LISTINGS & click on UNLISTED or UNAVAILABLE no items show on the lists but when I click on ALL & scroll through the pages of listings there are hundreds of items with no green tick at the end!

I have relisted the complete ones because I can not afford to have them missing & unavailable & have started deleting the incomplete repeat listings.

I strongly suggest that other merchants, especially those with many listings (I have over a thousand) check to see if their items have been suddenly delisted in this way. Its much harder to notice when you have so many. REMEMBER though that they only show when you select ALL & scroll through, they wont show under unlisted or unavailable if you have the same problem as me.

Share this post


Link to post
Share on other sites

Well, you need to go reopen it .. as you're the Reporter, only you can reopen it. And why do you need to reopen it? Because CommerceTeam Linden closed it as "Expected Behavior".

I think they totally misuderstood the situation. I added a comment and asked them to please re-examine the issue. But they will only do so if you reopen it.

Oh, and the first commenter on your JIRA .. ."have you contacted support?" ROFL!! Yeah, they'll tell you to file a JIRA or submit a ticket.

Share this post


Link to post
Share on other sites

>Oh, and the first commenter on your JIRA .. ."have you contacted support?" ROFL!! Yeah, they'll tell you to file a JIRA or submit a ticket.

Wow, that's just nutty.

Someone should post something about that on the Marchants Forum. 

Share this post


Link to post
Share on other sites

Yeah I just had to walk away from the contact support comment lol, politeness forbids me from saying what I think!

I would reopen it if even one other person had come forward with the same problem but no one has so maybe it was something stupid I did. I have no idea how or why & at least it was a problem that I could rectify. My biggest concern was that others would have lots of unlisted stuff & not realise.

I have no technical abilities whatsoever, even making the Jira in the first place taxed my bird brain lol

Share this post


Link to post
Share on other sites

Please check your listings folks. I have found that 14xxxxxx series items are more likely to be problems. If you have listings that are broken please add them to the JIRAs .

Share this post


Link to post
Share on other sites

If anyone really wants something more definitive done about this issue, please tell me:

To what calendar period does 14xxxxx correspond?

Share this post


Link to post
Share on other sites


Josh Susanto wrote:

If anyone really wants something more definitive done about this issue, please tell me:

To what calendar period does 14xxxxx correspond?

Let me do some research but I am thinking between 8/31/2010 and 10/31/2010 If anyone having a borked listing could check the date in their inventory management area and report back, that would be great.

Share this post


Link to post
Share on other sites

Argus, my 14x listings aren't borked (not in my store at least, who knows if they show up in someone else's store), but I can confirm that they were listed in September and October 2010 without doubt.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...