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Sassy Romano

EXISTING MARKETPLACE JIRAS ISSUE LOG

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Since LL refuses to step and maintain a list of key MP JIRA's, we'll just do that ourselves.  Thanks to Sera Lok for compiling the list, i'll try to re-edit this post, feel free to bump it to the top.

EXISTING MARKETPLACE JIRAS

These are the major issues. Please add any pertinent issues and share.

Incorrect items showing up on my marketplace store from other merchants but with my listing texture and vice versa
https://jira.secondlife.com/browse/WEB-4587 (PARTIAL FIX)

Direct Delivery Issue - Item named with unicode characters causes order/payment system to fail
https://jira.secondlife.com/browse/WEB-4580 (FIXED)

Direct Delivery is hanging in "Being Delivered" rather than forwarding funds to Merchants even when the item has been paid for and received by the Customer. This is for NON-UNICODE Listings
https://jira.secondlife.com/browse/WEB-4596

Marketplace Redeliver Item sends to Customer instead of Recipient
https://jira.secondlife.com/browse/WEB-4574

Commerce Linden as an escrow account breaks the nature of transactions and is not required when Direct Delivery is implemented, this intermediary should be removed
https://jira.secondlife.com/browse/WEB-4508

Marketplace Outbox Upload fails silently
https://jira.secondlife.com/browse/WEB-4412

Some Orders show "Delivery Partially Failed" even when all items are from same storefront and all items are shown as delivered in details section
https://jira.secondlife.com/browse/WEB-4592

Bulk Delete does not work on Unassociated Inventory if listing exists
https://jira.secondlife.com/browse/WEB-4567

Direct Delivery Outbox fails in Windows build
https://jira.secondlife.com/browse/VWR-28630

Direct Delivery Outbox fails in Linux build
https://jira.secondlife.com/browse/VWR-28629

 

Market Place Direct Delivery - sending items bought multiple times

https://jira.secondlife.com/browse/WEB-4598

the Marketplace sort by "best selling" doesn't provide a reliable result, and should provide search results sorted by best selling items

https://jira.secondlife.com/browse/WEB-3140

 

ADD "Reviews & Ratings" report to the available Reports on the Merchant Home page

https://jira.secondlife.com/browse/WEB-2938

(actually, we don't really want reports do we? but emails when reviews are left at minimum but LL keep closing all the others asking for emails as child of this JIRA)

Failure of Merchant Outbox Drop Field

https://jira.secondlife.com/browse/web-4600

Orders show "Delivery Partially Failed" - merchants may or may not have been paid, customers may or may not have received/been refunded for the item

https://jira.secondlife.com/browse/WEB-4592



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Arwen Serpente wrote:

oh, and one more to add (I didn't create it, I just saw it):


Added to the listing.

Applause is misdirected, I just posted the list that has been collated, seems silly to have to keep tracking multiple showstoppers.

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FireWalker Sands wrote:

I would have thought it would be longer by now. Thanks Sassy and Sera :matte-motes-big-grin:

There are probably others but my intent here is merely to provide a single point of reference, sort of a FAQ JIRA list rather than have to keep trawling all the threads and stumbling across "your" problem.  If any key ones are missing post here and i'll re-edit the first post.

All I really want to see is what the issues are, how they're being addressed and by when.  That's all I want to know.  I have a degree of sympathy for the commerce team, the list of severe/showstoppers is sufficient to inflict a degree of "deer in the headlights" and they're damned no matter which one they tackle first but i've said it before...

COMMUNICATE!

Right now, everyone is in the dark and we've had two planned maintenance days with no apparent fixes.  Ok, yes performance is better but then there's not much point making the car go faster if it won't go around bends and the wheels are about to fall off and the engine just fell out.

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>There are probably others 

Or one big one that explains why the list is just going to get longer from here unless someone's job is on the line.

The big one being that (as i keep saying) LL's decision process is broken.

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Thanks Sassy and Sera and everyone who created jiras and contributed.

I'd been thinking of trying to do this myself and balked at the effort involved, so well done.

What I'd really like to see is a post from CTL addressing all these and giving us updates on each. If they actually did this it would reduce their ticket load substantially, since people would have some idea how things were going to be resolved.

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Zanara Zenovka wrote:

What I'd really like to see is a post from CTL addressing all these and giving us updates on each. If they actually did this it would reduce their ticket load substantially, since people would have some idea how things were going to be resolved.

I know, that's all I want to see.  Issues are inevitable but just please tell us how they're being handled.  Information lets us plan migration, workarounds and most of all responses to OUR customers.

It also gives us the assurance that something IS being done and that the solution isn't going to break something else as has already been the subject of follow on JIRA's like the removal of listing review stats.

There is no shame in bugs and other issues, only how they're handled.

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>Information lets us plan migration, workarounds and most of all responses to OUR customers.

No response IS a response.

But my customers are getting every item, every time with no problem, and they have been all week.

I don't let LL assign me to give excuses to my customers, and so, when they assign me to open a can of worms I know they won't be able to re-can any time soon; I'm not only resistant; I immediately look for ways to compensate for their imminent fail, even before they've pressed the deploy button. 

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Sassy Romano wrote:

Thanks for collating! Hi5

My pleasure. It was Sweet Valentine who mentioned it yesterday, but then she logged off, so i did it, and sent to you, and logged off. lol. Hooray for working together. Now can the Lab work with us? Please?

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Thanks for the list Sera and Sassy and everyone else! and now LINDEN LAB PLEASE GIVE US COMMUNICATION what is happening and when we can expect some support on these issues...please try to restore some of our faith in you....

 

 

Disgusted in DD and the Commerce teams lack of support ...fails again

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I am sure many of us have had the experience, when we come across a customer with some new problem we have not encountered before, of first asking a lot of questions, suggesting things, telling the customer we will consult an expert and get back to them, keeping them informed of what experts say/suggest, asking for more feedback on how those work ---  and in every case like this, almost without exception, the customer appreciates the time and determination we take to not only figure out a solution but to keep them in the loop until the problem is fixed.  

As a customer, that is how I would like to be treated when I have some difficult problem that can't be solved in a few minutes -- as long as I know someone is on the case, and preferably some info about what that entails, my anxiety level is kept low.  

Oh, and I know that contacting a customer ASAP, if only to let him know he is heard, is of primary importance.

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Ok, some good news Everyone.

The 3 orders that I had stuck in "Being Delivered" have now completed. My account has received the funds. I am hoping that anyone else who has stuck orders will start to see the transactions complete.

So, clearly LL is working on these issues and trying to get them fixed. In this case, their efforts are succeeding.

For reference, this is in reference to:

Direct Delivery is hanging in "Being Delivered" rather than forwarding funds to Merchants even when the item has been paid for and received by the Customer. This is for NON-UNICODE Listings
https://jira.secondlife.com/browse/WEB-4596

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