Sassy Romano Posted March 29, 2012 Share Posted March 29, 2012 Since LL refuses to step and maintain a list of key MP JIRA's, we'll just do that ourselves. Thanks to Sera Lok for compiling the list, i'll try to re-edit this post, feel free to bump it to the top.EXISTING MARKETPLACE JIRASThese are the major issues. Please add any pertinent issues and share.Incorrect items showing up on my marketplace store from other merchants but with my listing texture and vice versahttps://jira.secondlife.com/browse/WEB-4587 (PARTIAL FIX)Direct Delivery Issue - Item named with unicode characters causes order/payment system to failhttps://jira.secondlife.com/browse/WEB-4580 (FIXED)Direct Delivery is hanging in "Being Delivered" rather than forwarding funds to Merchants even when the item has been paid for and received by the Customer. This is for NON-UNICODE Listingshttps://jira.secondlife.com/browse/WEB-4596Marketplace Redeliver Item sends to Customer instead of Recipienthttps://jira.secondlife.com/browse/WEB-4574Commerce Linden as an escrow account breaks the nature of transactions and is not required when Direct Delivery is implemented, this intermediary should be removedhttps://jira.secondlife.com/browse/WEB-4508Marketplace Outbox Upload fails silentlyhttps://jira.secondlife.com/browse/WEB-4412Some Orders show "Delivery Partially Failed" even when all items are from same storefront and all items are shown as delivered in details sectionhttps://jira.secondlife.com/browse/WEB-4592Bulk Delete does not work on Unassociated Inventory if listing existshttps://jira.secondlife.com/browse/WEB-4567Direct Delivery Outbox fails in Windows buildhttps://jira.secondlife.com/browse/VWR-28630Direct Delivery Outbox fails in Linux buildhttps://jira.secondlife.com/browse/VWR-28629 Market Place Direct Delivery - sending items bought multiple timeshttps://jira.secondlife.com/browse/WEB-4598the Marketplace sort by "best selling" doesn't provide a reliable result, and should provide search results sorted by best selling itemshttps://jira.secondlife.com/browse/WEB-3140 ADD "Reviews & Ratings" report to the available Reports on the Merchant Home pagehttps://jira.secondlife.com/browse/WEB-2938(actually, we don't really want reports do we? but emails when reviews are left at minimum but LL keep closing all the others asking for emails as child of this JIRA)Failure of Merchant Outbox Drop Fieldhttps://jira.secondlife.com/browse/web-4600Orders show "Delivery Partially Failed" - merchants may or may not have been paid, customers may or may not have received/been refunded for the itemhttps://jira.secondlife.com/browse/WEB-4592 Link to comment Share on other sites More sharing options...
Super String Posted March 29, 2012 Share Posted March 29, 2012 thank you Sassy. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted March 29, 2012 Share Posted March 29, 2012 Applause! lol, for Sassy, not the JIRAs! oh, and one more to add (I didn't create it, I just saw it): Market Place Direct Delivery - sending items bought multiple times https://jira.secondlife.com/browse/WEB-4598 Link to comment Share on other sites More sharing options...
Josh Susanto Posted March 29, 2012 Share Posted March 29, 2012 Is it just coincidence that it's now long enough to use as toilet paper? Link to comment Share on other sites More sharing options...
Sassy Romano Posted March 29, 2012 Author Share Posted March 29, 2012 Arwen Serpente wrote: oh, and one more to add (I didn't create it, I just saw it): Market Place Direct Delivery - sending items bought multiple times https://jira.secondlife.com/browse/WEB-4598 Added to the listing. Applause is misdirected, I just posted the list that has been collated, seems silly to have to keep tracking multiple showstoppers. Link to comment Share on other sites More sharing options...
Super String Posted March 29, 2012 Share Posted March 29, 2012 4598 is a nighmare for people selling no-copy objects. Link to comment Share on other sites More sharing options...
Pamela Galli Posted March 29, 2012 Share Posted March 29, 2012 Thanks Sera and Sassy! (What a mess.) Link to comment Share on other sites More sharing options...
Sapphy Rotaru Posted March 29, 2012 Share Posted March 29, 2012 Nice one ) Link to comment Share on other sites More sharing options...
FireWalker Sands Posted March 29, 2012 Share Posted March 29, 2012 I would have thought it would be longer by now. Thanks Sassy and Sera :matte-motes-big-grin: Link to comment Share on other sites More sharing options...
Sassy Romano Posted March 30, 2012 Author Share Posted March 30, 2012 FireWalker Sands wrote: I would have thought it would be longer by now. Thanks Sassy and Sera :matte-motes-big-grin: There are probably others but my intent here is merely to provide a single point of reference, sort of a FAQ JIRA list rather than have to keep trawling all the threads and stumbling across "your" problem. If any key ones are missing post here and i'll re-edit the first post. All I really want to see is what the issues are, how they're being addressed and by when. That's all I want to know. I have a degree of sympathy for the commerce team, the list of severe/showstoppers is sufficient to inflict a degree of "deer in the headlights" and they're damned no matter which one they tackle first but i've said it before... COMMUNICATE! Right now, everyone is in the dark and we've had two planned maintenance days with no apparent fixes. Ok, yes performance is better but then there's not much point making the car go faster if it won't go around bends and the wheels are about to fall off and the engine just fell out. Link to comment Share on other sites More sharing options...
Czari Zenovka Posted March 30, 2012 Share Posted March 30, 2012 Excellent work, Sassy...thanks!!! Link to comment Share on other sites More sharing options...
Josh Susanto Posted March 30, 2012 Share Posted March 30, 2012 >There are probably others Or one big one that explains why the list is just going to get longer from here unless someone's job is on the line. The big one being that (as i keep saying) LL's decision process is broken. Link to comment Share on other sites More sharing options...
Zanara Zenovka Posted March 30, 2012 Share Posted March 30, 2012 Thanks Sassy and Sera and everyone who created jiras and contributed. I'd been thinking of trying to do this myself and balked at the effort involved, so well done. What I'd really like to see is a post from CTL addressing all these and giving us updates on each. If they actually did this it would reduce their ticket load substantially, since people would have some idea how things were going to be resolved. Link to comment Share on other sites More sharing options...
Sassy Romano Posted March 30, 2012 Author Share Posted March 30, 2012 Zanara Zenovka wrote: What I'd really like to see is a post from CTL addressing all these and giving us updates on each. If they actually did this it would reduce their ticket load substantially, since people would have some idea how things were going to be resolved. I know, that's all I want to see. Issues are inevitable but just please tell us how they're being handled. Information lets us plan migration, workarounds and most of all responses to OUR customers. It also gives us the assurance that something IS being done and that the solution isn't going to break something else as has already been the subject of follow on JIRA's like the removal of listing review stats. There is no shame in bugs and other issues, only how they're handled. Link to comment Share on other sites More sharing options...
Moriko Inshan Posted March 30, 2012 Share Posted March 30, 2012 *bump* and thanks Sassy and all, very useful. Will circulate in my groups etc. Link to comment Share on other sites More sharing options...
Josh Susanto Posted March 30, 2012 Share Posted March 30, 2012 >Information lets us plan migration, workarounds and most of all responses to OUR customers. No response IS a response. But my customers are getting every item, every time with no problem, and they have been all week. I don't let LL assign me to give excuses to my customers, and so, when they assign me to open a can of worms I know they won't be able to re-can any time soon; I'm not only resistant; I immediately look for ways to compensate for their imminent fail, even before they've pressed the deploy button. Link to comment Share on other sites More sharing options...
Sera Lok Posted March 30, 2012 Share Posted March 30, 2012 Thank you for posting this Sassy! Link to comment Share on other sites More sharing options...
Sassy Romano Posted March 30, 2012 Author Share Posted March 30, 2012 Thanks for collating! Hi5 Link to comment Share on other sites More sharing options...
Irene Muni Posted March 30, 2012 Share Posted March 30, 2012 Thank you for the thread. BTW great thread for a sticky. Link to comment Share on other sites More sharing options...
Sera Lok Posted March 30, 2012 Share Posted March 30, 2012 Sassy Romano wrote: Thanks for collating! Hi5 My pleasure. It was Sweet Valentine who mentioned it yesterday, but then she logged off, so i did it, and sent to you, and logged off. lol. Hooray for working together. Now can the Lab work with us? Please? Link to comment Share on other sites More sharing options...
Sweet Valentine Posted March 30, 2012 Share Posted March 30, 2012 Thanks for the list Sera and Sassy and everyone else! and now LINDEN LAB PLEASE GIVE US COMMUNICATION what is happening and when we can expect some support on these issues...please try to restore some of our faith in you.... Disgusted in DD and the Commerce teams lack of support ...fails again Link to comment Share on other sites More sharing options...
Argus Collingwood Posted March 30, 2012 Share Posted March 30, 2012 Keeping this visible because voting and watching these JIRAs will at least help us feel empowered. Link to comment Share on other sites More sharing options...
Pamela Galli Posted March 30, 2012 Share Posted March 30, 2012 I am sure many of us have had the experience, when we come across a customer with some new problem we have not encountered before, of first asking a lot of questions, suggesting things, telling the customer we will consult an expert and get back to them, keeping them informed of what experts say/suggest, asking for more feedback on how those work --- and in every case like this, almost without exception, the customer appreciates the time and determination we take to not only figure out a solution but to keep them in the loop until the problem is fixed. As a customer, that is how I would like to be treated when I have some difficult problem that can't be solved in a few minutes -- as long as I know someone is on the case, and preferably some info about what that entails, my anxiety level is kept low. Oh, and I know that contacting a customer ASAP, if only to let him know he is heard, is of primary importance. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted March 30, 2012 Share Posted March 30, 2012 Ok, some good news Everyone. The 3 orders that I had stuck in "Being Delivered" have now completed. My account has received the funds. I am hoping that anyone else who has stuck orders will start to see the transactions complete. So, clearly LL is working on these issues and trying to get them fixed. In this case, their efforts are succeeding. For reference, this is in reference to: Direct Delivery is hanging in "Being Delivered" rather than forwarding funds to Merchants even when the item has been paid for and received by the Customer. This is for NON-UNICODE Listingshttps://jira.secondlife.com/browse/WEB-4596 Link to comment Share on other sites More sharing options...
Lera Keng Posted March 30, 2012 Share Posted March 30, 2012 *bump* cause everyone really needs to see this to get their issues reported! Thanks everyone for keeping this page up!! Link to comment Share on other sites More sharing options...
Facebook
Instagram
Twitter
YouTube
Flickr
Recommended Posts
Please take a moment to consider if this thread is worth bumping.
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now