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Pearl Vollmar

ATTENTION! Listings on the Marketplace are borked. Everyone check your stores!

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Well Marcus, that's how it works.. although nothing surprises me anymore, I must admit that this issue and how  LL is dealing with it has made my jaw drop.

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anyway they should restore database from some days before it "dead " because that is not only listing issue i created the t-shirt a long time ago and they deleted it hmm wired my market is full of bugs... restore database is good idea

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Sera Lok wrote:

All I can say is WOW. I did learn some time ago that Scouts are really no help at all, but this is just blatant ignorance and laziness.  That's insane and ridiculous and they really need to improve their Customer Service team. STILL!

This is the same person who, for my ticket asking if I am unable to migrate to DD by the cutoff date (need a new PC to run new viewers) basically said "I don't know."

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Zanara Zenovka wrote:


Czari Zenovka wrote:

 

Thank you for contacting Linden l;ab Support. I'm sorry, but as of March 21, 2012, Linden Lab  no longer supports the Magic Box application. 

...

wha??

...

bu...

huh?

 

LOL -  just noticed the typo in that line.  Must have been a long night for Scouts and maybe Lindens.

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Ah! That's because Dakota Linden replied to you.  He sent me the "correct answer" (well *an* answer instead of "I don't know) when I reopened the ticket re: what will happen to my MP items if I'm unable to migrate by the cutoff date.

Thank you for posting that, Pearl. :)

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Sapphy Rotaru wrote:

Could be a coincidence but every borked store i have looked at so far, when you sort the listings to 'Age-Oldest First' you find the borked items are the oldest ones. I just looked at a friends store & theres only one item borked & its the oldest one. At the very least this could help merchants with many pages of listings identify a problem or lack of.

I've heard that from some merchants re: age of item, but my borked items were not the oldest so, at least for me, it was random.

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Pearl Vollmar wrote:

Mine are not the oldest but they are all the same type of product: hairbases. 


Ohhhhhhh, mine are all the same product type as well, Pearl.  In my case welcome mats.

(Sorry for the totem posts everyone - just woke up and trying to catch up with the latest.)

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Darrius Gothly wrote:

Czari,

I'm sitting here with my mouth hanging open, just aghast at the level of disrespect this response demonstrates. I used to head up a support department, and I can promise you that had any of my staff answered a customer complaint in this manner, I would have escorted them to HR for their exit interview ... on the spot.

I just cannot believe that the limits of support stated in the response are real. Clearly someone at the 3rd party support agency totally misunderstood the dates and timing. But beyond that, I cannot believe that this particular agent blew you off with such disregard and disrespect. It's just .. just ... I don't even have the words for it. Unacceptable.

I'm glad you posted this here. Let's see what Brooke and/or CTL have to say about this when they come into work. I'm hoping they fix this (the bug / issue) as quickly as possible. But I'm also hopeful that they correct the miscommunication between the Lab and the outside support agency.

Gooooood morning, Darrius!

After the first ticket response from that person with the classic "I don't know" answer, this didn't surprise me.  I'm getting used to having to submit a ticket twice for some type of answer.  But yes, you are totally right.  ANY company I've ever worked for that had an employee treat a customer like we're all being treated would have had HR standing over their desk saying, "Get a box."  (Not a Magic Box though...lol...no pun intended.)

I had my first good laugh of the day while reading the jira for this issue - someone posted (paraphrased) - This is making shopping much more fun.  I never know what product I will receive.

 

 

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Czari,

We are so sorry for this response. We are reaching out to you directly to help you with this issue and are already working to make sure that everyone in support is aware that we will continue to support Magic Boxes until they are officially retired. Thank you for bringing this to our attention.

The Commerce Team

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I received not only the post by CommerceTeam Linden above, but a personal apology from Dakota Linden for the way my ticket was handled and an assurance that Linden Lab is addressing that particular situation.  He also supplied the link to a post for the SL community:

http://status.secondlifegrid.net/2012/03/28/post1605/

Is everyone at work, asleep, or in another time zone?  I'm starting to miss you all. :)

 

 

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Czari Zenovka wrote:

I received not only the post by CommerceTeam Linden above, but a personal apology from Dakota Linden for the way my ticket was handled and an assurance that Linden Lab is addressing that particular situation.  He also supplied the link to a post for the SL community:

Is everyone at work, asleep, or in another time zone?  I'm starting to miss you all.
:)

 

 

I am really happy to see that they are addressing some of the customer service issues.  Aside from merchant problems, I wouldn't be at all surprised if poor customer support for residents in general were one reason why retention is so low in recent times.

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I wss doing my old-man exercises. That's basically studying the inside of my eyelids while practicing my low guttural snoring sounds.

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Ann Otoole wrote:

why don't you do the responsible thing and close SLM until this is fixed?

Totally agree.  Who knows how many listings are messed up, plus add the fact that they can get messed up if you edit something as happened to me last night.  Leaving it open just leaves customers wondering WTF and not trusting marketplace as others have already said.

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Yeaaaaaaa - good to see you Sera, Darrius, and Ann (and anyone else who posts while I'm posting this).

Yes, closing the MP would be the best idea at this point.  I'm not going to touch a thing on my end - afraid I might inadvertenly through something else out of whack. lol

Edit:  I'm thinking of changing my shop tag line to: Relive the fun of exploring an attic for hidden treasures and not knowing if what you see is what you'll get. ;)

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Inara Pey wrote:

Await feedback for folks as to their situations with interest (I've fortunately been unaffected...). 

Checked Pearls and no not fixed by whatever they did. https://marketplace.secondlife.com/stores/24757

 

brokenpearl.png

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Nope, not fixed.  They brought the review counts back. That's the only change I can see.  Several of my listings are still messed up, and it looks as though I might have a couple new listings messed up that weren't before. >.<

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Also, I noticed they changed the priority in the JIRA from Showstopper to Major.  Doesn't make sense to me but that is what they have done.

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Sera Lok wrote:

Nope, not fixed.  They brought the review counts back. That's the only change I can see.  Several of my listings are still messed up, and it looks as though I might have a couple new listings messed up that weren't before. >.<

Oh joy;-) Woohoo Review counts. Please don't tell me that they did not re-index . /me says in Homer Voice "Augh Un-do Undo!"

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In fairness, there was no guaranttee today's maintenance would address the issue. Given the maintenance was planned for today, then delayed, then postponed until Monday April 2nd, before finally going ahead, suggests they were looking to Monday for a fix & had planned perhaps to roll everything together (todays maintenance and a fix), but someone higher up ordered the previously-planned maintenance to go ahead as planned, minus anything else.

Maybe will see another maintence period if the fix is close to being ready...?

Would be nice to get something more informative from LL directly, however....

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Inara Pey wrote:

In fairness, there was no guaranttee today's maintenance would address the issue. Given the maintenance was planned for today, then delayed, then postponed until Monday April 2nd, before finally going ahead, suggests they were looking to Monday for a fix & had planned perhaps to roll everything together (todays maintenance and a fix), but someone higher up ordered the previously-planned maintenance to go ahead as planned, minus anything else.

Maybe will see another maintence period if the fix is close to being ready...?

Would be nice to get something more informative from LL directly, however....

Ok however, when something is broken and no warnings are given concerning that to the Shoppers, we merchants look very foolish to have mixed listings in our stores or incorrect photos and *if* this is a database issue adding/changing/buying etc are just adding to the database problems.

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Oh good grief - if "click on one product buys another different product" isn't a showstopper for an online marketplace, I don't know what is...

some days there aren't enough faces and palms to go around...

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Same as everyone else thus far has said - review numbers are back but borked listings are still borked - "Snooki" is still looking for a hookup. (This is the essence of the description of one of my welcome mats...lol.)

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