Problem with Terrain Textures in Firestorm and Viewer3 using an IMac

[Janet Rhiadra]

I have been using Phoenix and the terrain textures are fine. Then I changed over to Firestorm and the terrain textures are all loading wrong. I do terraforming I need to see textures that look correct. Thanks for your help....Janet

[Uccello Poultry]

Terrain textures look fine on my iMac regardless of the viewer. You might want to try a "clean install" — two words that seem to always be associated with Firestorm and Phoenix. Clear the cache in your Official Viewer first as well as the Group Cache (Advanced menu). Good luck!

 Model Name:iMac

  Model Identifier:iMac11,1

  Processor Name:Intel Core i7

  Processor Speed:2.8 GHz

  Number of Processors:1

  Total Number of Cores:4

  L2 Cache (per Core):256 KB

  L3 Cache:8 MB

  Memory:16 GB

  Processor Interconnect Speed:4.8 GT/s

  Boot ROM Version:IM111.0034.B02

  SMC Version (system):1.54f36

[Janet Rhiadra]

 

 

Thanks I will try that.

[Amethyst Jetaime]

I'm having the same problem.  I can see the first two textures in the terrain but not the two higher elevation textures, although my sim is terraformed so they should be shownig. My partner can see them fine and we are both running the same version of Firestorm.

I did a complete clean reinstall of Firestorm to no avail.  I am running a new higher end PC.

There is a JIRA on the issue on the Phoenix site here., which was created when I filed a support ticket.  Please go there and add that you are having issues and post your computer specs so they can track the problem down.  Thanks.

[Viviana Paramour]

I found that I had this problem only when switching from high to mid graphics.  To switch back to high and see terrain correctly, i had to clear all cache files on my computer and log in again.  They do not switch back immediately upon changing to high graphics again in the viewer.