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Ruth Trafalgar

how can I get to support, seems all the support websites are not available

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Here are your options >>> http://community.secondlife.com/t5/English-Knowledge-Base/How-to-contact-customer-support/ta-p/739385 .  Live Chat is available to you if you are a Premium member and need help from LL's technical support staff between 9am and 6pm PST.  Billing support is available 24 hours a day.  Other than that, we try to help here and are often quite successful.  None of us are Lindens, but we have a lot of inworld experience and know where to find answers fairly well.

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