Who do I contact for Non-delivery of items purchased on Marketplace? It is not the sellers fault

[Tiara Beningborough]

I have made several purchases on marketplace and have not received even one item. I didn't worry about it since it was not mych money, but the other day I purchased 2 cartfulls of items and didn't get anything. I doubt this is the sellers fault as the items in the carts came from different sellers. I don't have time to track down every seller to let them know I didn't get the item. When I do track them down..i am able to get the item because I am online. I shop on my lunchbreak at work and when I get home, there is nothing there. This time it said there were errors and gave a link to go to..I went there and the page said it was no longer available or I typed the wrong address. I can't find who in SL to contact to have my things redelivered. Please help.

Thank you,

Tiara

[Rolig Loon]

I'm afraid you have little choice but to contact each merchant.  You can try placing a support ticket, using the heading "Marketplace" from the pulldown menu, but I suspect that will be slower than contacting the merchants directly.  Marketplace is just a virtual mall.  It provides storefront space for independent merchants and collects money for sales on their behalf (for a 5% fee), but all sales and deliveries are handled ultimately through the merchants.  For future reference, it is generally not a good idea to use the shopping cart when you want to buy more than 3 or 4 items.  I know that's counterintuitive, but the shopping cart is very easily confused.  When you put too many items in it, that greatly increases the chance of non-delivery.  It's wiser to use the "Buy Now" button and have things delivered individually, or to purchase in world.

[Nyll Bergbahn]

To help avoid Marketplace issues, only buy from Marketplace when you are inworld and only buy one item at a time. By all means shop at your lunchbreak but save the URLs for purchasing when you log inworld. Most Marketplace issues seen here involve multiple items from multiple sellers in the carts. I buy singly using the Buy Now button.

Linden Lab expect buyers to first contact the sellers for non-delivered items but if no joy on that front you can submit a ticket under Marketplace Issues and LL will redeliver the item for you.